Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[jimmyshoogirl]

Whew the micro font and my elder eyes

I did see that your wallet hates the forum so I’m gathering congrats are in order!

 

[880]

I don’t go in just to visit (ie with the intention to not spend).

I was about to agree with this, when I just realized oops that I do this. (H is not far from a breakfast place I frequent). But I keep an open mind, and these somewhat spontaneous visits easily lead to a delightful and fun discovery that I have to purchase. If I remember to text my SA, and he’s there and available, it’s fine. If not, there is always another day. I also make advance appts but there is always the factor of serendipity.

do not consider it a game nor do I had to go out of my way to "build a relationship". I went shopping and let the SA assist with the buying process

yes, this. When I buy stuff, there isn’t usually a set routine like once every two weeks or every month. It’s mainly when my SA and I have the time and inclination. I do avoid weekends when it’s busy and rushed, and as @royaljelly commented politeness is important. It‘s best to be cognizant of an SAs schedule and considerate of his time

 

[jimmyshoogirl]

Hi, so a while ago I have asked about starting in-store shopping after being an occasional online shopper for fear that SAs are unwilling to assist new faces. It can seem daunting when more often than not unhappy shopping experience is being shared online instead of good ones. Thanks to the many helpful advice from the knowledgeable members of the forum, I thought I'd pop in to give a bit of unsolicited update and hopefully share the H experience from a newbie's perspective to others who have doubts about shopping at H

My observation is that SAs were not overly warm to me at first (because hey who does that!) as they were also observing whether I was serious in getting the items I asked to see vs just trying to touch this and that and leave (without the intention of buying, now or later). After they realised that I was serious about it, e.g. asking for specific colourways, asking for their opinion on some items etc. they became very helpful and friendly - as a first timer, I did not expect the SA to actually note down my requests for some other items but she did. She also gave me her contacts so that I could reach her for other items I want in the future. In fact to my surprise, she sent me her roster of the month for scheduling appointments and managed to have the items that I requested transferred to the store in a short time period too!

So I guess what I wanna say is, it's true it really doesn't matter whether you are a VIP or a newbie at a store as long as you are polite when making requests. Ps and Qs never hurt anybody. One thing that I note is that if you want to have something ordered for you, try to phrase it to make it known that you want to actually buy that item instead of being mistaken as simply wanting to order many items just to take a look at it. I have read posts about SAs typically replying that items are "out of stock" rather than doing searches which the customers understood as the SA being unhelpful. I suppose SAs have had too many customers/tourists treating their stores like a museum so they do not automatically order items unless they know that the customer is serious about it? (Perhaps members with more H knowledge can chime in with insights?)

So fellow newbies, it seems fair to say that the so-called "H game" buzz shouldn't interfere with the joy of shopping and getting the things that make your heart sing. I do not consider it a game nor do I had to go out of my way to "build a relationship". I went shopping and let the SA assist with the buying process. Neat and sweet.

Kudos to the members who were so kind to share their insights about H shopping and products with me. My wallet hates this forum though!

Edit: Didn't know what happened to my original font size. Edited to (hopefully) a more readable font size haha @jimmyshoogirl

Hehe yes that’s better! I promise I was going to come back and read once I got on my computer lol.

I’m so glad you’re having an enjoyable experience and will allow this shopping experience to be just that, shopping! I completely agree that if you read/watch too much online it can taint your view and alter your experience. Just go in. Be polite. Browse. Ask questions. See what the brand has to offer. Enjoy.

Can’t wait to see what you get over time!

 

[cclover20]

Thanks for all the input on my last question. I’m also wondering how often you ask your SA about your wishlist? I only brought up my interest in a QB 3 months ago, after I was getting close to 1:1. Since then, I’ve gone in 3x and mentioned it once, and I’m not sure if it’s ok to keep mentioning like “oh I would love this color” or at this point just wait. We don’t have the kind of relationship where she texts me about new items coming in, I just go in when I know I want to buy something.

 

[FrenchNewbie]

Thanks for all the input on my last question. I’m also wondering how often you ask your SA about your wishlist? I only brought up my interest in a QB 3 months ago, after I was getting close to 1:1. Since then, I’ve gone in 3x and mentioned it once, and I’m not sure if it’s ok to keep mentioning like “oh I would love this color” or at this point just wait. We don’t have the kind of relationship where she texts me about new items coming in, I just go in when I know I want to buy something.

Bring it up as often as you feel comfortable. Be intentional about your wants.

I brought mine up every other time I talked to my SA.

 

[fashionE7]

Hi all! My SA just offered me an opportunity to special order a watch at the Madison store. She also said I could make one for my mom (I don't think she knows my mother does not wear much designer at all). I recently purchased a watch and frankly do not have the funds for another. I was wondering what is the most polite way to decline and if it would in any way have some sort of negative impact. Was this something she needed to ask the SM for? Is it much of a "big deal"? Would she simply be able to offer that opportunity to someone else?

Background info if needed: We've been working together for almost a year. I am not a huge spender (2-3k a month usually) and have received one QB from her.

 

[WhiteBus]

Hi all! My SA just offered me an opportunity to special order a watch at the Madison store. She also said I could make one for my mom (I don't think she knows my mother does not wear much designer at all). I recently purchased a watch and frankly do not have the funds for another. I was wondering what is the most polite way to decline and if it would in any way have some sort of negative impact. Was this something she needed to ask the SM for? Is it much of a "big deal"? Would she simply be able to offer that opportunity to someone else?

Background info if needed: We've been working together for almost a year. I am not a huge spender (2-3k a month usually) and have received one QB from her.

explain honestly - you are trying to establish a working relationship
your SA should respect that you are not in the position nor have the desire to get another

 

[Tykhe]

Hi all! My SA just offered me an opportunity to special order a watch at the Madison store. She also said I could make one for my mom (I don't think she knows my mother does not wear much designer at all). I recently purchased a watch and frankly do not have the funds for another. I was wondering what is the most polite way to decline and if it would in any way have some sort of negative impact. Was this something she needed to ask the SM for? Is it much of a "big deal"? Would she simply be able to offer that opportunity to someone else?

Background info if needed: We've been working together for almost a year. I am not a huge spender (2-3k a month usually) and have received one QB from her.

Just say you are still currently enjoying your current watch. I have turned down many SO opportunities (mostly for rtw) and I don’t think much of it. I am sure your SA doesn’t really think anything of it either.

 

[jbeans]

Hi all! My SA just offered me an opportunity to special order a watch at the Madison store. She also said I could make one for my mom (I don't think she knows my mother does not wear much designer at all). I recently purchased a watch and frankly do not have the funds for another. I was wondering what is the most polite way to decline and if it would in any way have some sort of negative impact. Was this something she needed to ask the SM for? Is it much of a "big deal"? Would she simply be able to offer that opportunity to someone else?

Background info if needed: We've been working together for almost a year. I am not a huge spender (2-3k a month usually) and have received one QB from her.

You don't need to overthink this, SO watch is not a special offer, everyone who walks into the store can request one. Treat it the same as you would with anything else that you're not interested in, just tell her you're all good for now.

 

[fashionE7]

explain honestly - you are trying to establish a working relationship
your SA should respect that you are not in the position nor have the desire to get another

Just say you are still currently enjoying your current watch. I have turned down many SO opportunities (mostly for rtw) and I don’t think much of it. I am sure your SA doesn’t really think anything of it either.

You don't need to overthink this, SO watch is not a special offer, everyone who walks into the store can request one. Treat it the same as you would with anything else that you're not interested in, just tell her you're all good for now.

Thank you everyone! Good to know. It seems it isn't a big deal which is a relief.

 

[elinae]

Hi everyone! Is there an etiquette for texting with your SA?

I’m just starting my journey and I’d love the option to order things I see on the website via text/link. However my SA is super slow and by the time he answers that he’ll do it soon, the item is already sold out on the website and he always forgets to send me the link, so I never managed to order anything this way.

Do you think SAs might get annoyed with text orders, should I just stop trying? I’ve tried to be super clear, direct and polite with the orders.

I’m thinking about just booking an appointment and going to the store to see what’s in stock but I’m hesitant to book the appointment via text due to the reasons mentioned earlier – my question is, how do you usually book your appointments? Do you text/call your SA and ask when they’re available, use the website system or call the store?

Thank you for your advice!

 

[acrowcounted]

Hi everyone! Is there an etiquette for texting with your SA?

I’m just starting my journey and I’d love the option to order things I see on the website via text/link. However my SA is super slow and by the time he answers that he’ll do it soon, the item is already sold out on the website and he always forgets to send me the link, so I never managed to order anything this way.

Do you think SAs might get annoyed with text orders, should I just stop trying? I’ve tried to be super clear, direct and polite with the orders.

I’m thinking about just booking an appointment and going to the store to see what’s in stock but I’m hesitant to book the appointment via text due to the reasons mentioned earlier – my question is, how do you usually book your appointments? Do you text/call your SA and ask when they’re available, use the website system or call the store?

Thank you for your advice!

They cannot order things for you from the website unless you are physically present in store with them and checkout on their special website device. Recommend scheduling an in-person shopping appointment via text. This way you have the most options, you can grab the items you want which are in stock at your store at that time and for the out of stock items, you can charge-send order them from other stores or have the item ordered from the website via your SA at that time.

 

[FrenchNewbie]

Hi everyone! Is there an etiquette for texting with your SA?

I’m just starting my journey and I’d love the option to order things I see on the website via text/link. However my SA is super slow and by the time he answers that he’ll do it soon, the item is already sold out on the website and he always forgets to send me the link, so I never managed to order anything this way.

Do you think SAs might get annoyed with text orders, should I just stop trying? I’ve tried to be super clear, direct and polite with the orders.

I’m thinking about just booking an appointment and going to the store to see what’s in stock but I’m hesitant to book the appointment via text due to the reasons mentioned earlier – my question is, how do you usually book your appointments? Do you text/call your SA and ask when they’re available, use the website system or call the store?

Thank you for your advice!

Based on what you wrote, I think there are two questions you have:
1) what's texting/communication etiquette with your SA?
2) how to order/buy items you like?

For the first question, I would say maybe just pick up the phone and call your SA and have a very detailed conversation with her/him (tell them you are a serious client and you want to make sure you can get the items when you request them), set your "expectations", and ask them to tell YOU what's the best way to get in touch with them---usually that's all it takes to clear up any misunderstandings.

For the second question, are you sure your SA is buying items off the H website for you? I have never heard of that. Maybe someone else can chime in on their experiences with that, but usually they'll either do a charge send (asking another store to fulfill the order), or they will send you a link and when you pay, they'll ship you the items from their store's inventory.

Hope this helps.

 

[smoothsailor]

Hi all! My SA just offered me an opportunity to special order a watch at the Madison store. She also said I could make one for my mom (I don't think she knows my mother does not wear much designer at all). I recently purchased a watch and frankly do not have the funds for another. I was wondering what is the most polite way to decline and if it would in any way have some sort of negative impact. Was this something she needed to ask the SM for? Is it much of a "big deal"? Would she simply be able to offer that opportunity to someone else?

Background info if needed: We've been working together for almost a year. I am not a huge spender (2-3k a month usually) and have received one QB from her.

I would genuinely not want SO watch. They take your deposit and make the customer wait indefinitely. It’s one of my worst customer experience at Hermes.

 

[smoothsailor]

Hi everyone! Is there an etiquette for texting with your SA?

I’m just starting my journey and I’d love the option to order things I see on the website via text/link. However my SA is super slow and by the time he answers that he’ll do it soon, the item is already sold out on the website and he always forgets to send me the link, so I never managed to order anything this way.

Do you think SAs might get annoyed with text orders, should I just stop trying? I’ve tried to be super clear, direct and polite with the orders.

I’m thinking about just booking an appointment and going to the store to see what’s in stock but I’m hesitant to book the appointment via text due to the reasons mentioned earlier – my question is, how do you usually book your appointments? Do you text/call your SA and ask when they’re available, use the website system or call the store?

Thank you for your advice!

It’s very weird. Shopping for groceries and food delivery is so much more luxurious and instantaneous than Hermes.

U should just text your SA for an appointment, usually SAs prefer that. Coz it’s more work for them if u request specific items than if u just go in to the store to buy whatever is there.