Maintaining an H relationship

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Please focus on the title of this thread rather than each other, TY

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That is exactly what I did, but over the text. I'll ask mine when I'm in store once I get an appointment slot lol :facepalm: Otherwise, it just means I'm not a big enough spender for my SA to respond to...
But either way thank you for your suggestion :angel:
They tend not to talk about such things over txt. When sharing with me, one of them will even take off her walkie talkie ear piece.

Anyway, recently I came to the conclusion that big spendings for attention from SAs are overrated. I noticed that my SAs do not enjoy telling me that what I wanted are not available. So, they tend not to reply.

If anybody watched the 2021 financial results webcast, the CEO himself said they do not feel good to tell customers that items are not available. Now I tend to believe him.
 
They tend not to talk about such things over txt. When sharing with me, one of them will even take off her walkie talkie ear piece.

Anyway, recently I came to the conclusion that big spendings for attention from SAs are overrated. I noticed that my SAs do not enjoy telling me that what I wanted are not available. So, they tend not to reply.

If anybody watched the 2021 financial results webcast, the CEO himself said they do not feel good to tell customers that items are not available. Now I tend to believe him.
Oh! Good to know, about them not sharing such details on record.

And for your second part, do you mean that Hermes strongly prefer easier customers to work with? Or did you mean by something else completely? Sorry English is not my first language lol. But anyway, this time I wanted to schedule the appt with my SA so I can order some changes purses and change trays that are in stock online. I usually do that bc I know they get credits for them, even though I can just click on them and purchase on my couch. I actually sent over all those product links through text in advance. I wasn't trying to chase after my SA for something hot or doesn't exist lol :lol:
 
Oh! Good to know, about them not sharing such details on record.

And for your second part, do you mean that Hermes strongly prefer easier customers to work with? Or did you mean by something else completely? Sorry English is not my first language lol. But anyway, this time I wanted to schedule the appt with my SA so I can order some changes purses and change trays that are in stock online. I usually do that bc I know they get credits for them, even though I can just click on them and purchase on my couch. I actually sent over all those product links through text in advance. I wasn't trying to chase after my SA for something hot or doesn't exist lol :lol:
I think in general people to people interaction wise, everybody prefers to work with those whom is easy to work with. Polite and nice is one….I think trust and communication is another thing. Think once the rapport is built up, SAs will share more information. I think that helps our relationship and getting what I want is kinda easier.
 
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Hi. I don’t know if this the right thread to ask. When your store get an item transfer from other store (same country)for you, do they still make a sale? I just want to know is it still helping them make a sale? Thanks
This might be a matter of interest out of curiosity, but it should not be your concern.
Do you consider this in other places where you shop?
 
This might be a matter of interest out of curiosity, but it should not be your concern.
Do you consider this in other places where you shop?
I think her question is legit. This thread is about maintaining a relationship. That’s a pretty broad definition. If what she buys will help the store and she is wanting a qb it would help.

There are often newbies here and people who either really genuinely love h but given the current dearth of bags want to make purchases that are more likely to be impactful than not, or people who could care less about the brand and just want qb. Regardless of the circumstance, I think we should try to be helpful. If we can’t maybe it’s just better not to respond at all.
 
When people's spending patterns are unduly influenced by external matters, intended to improve their perceived standing within a store, it is not helpful in improving their chances of getting a quota bag, because they are recognised as such, leading them to being played and ultimately disaffected with the brand. So advising newbies not to become concerned with matters like commission and getting the credit for a sale should be more helpful than unhelpful.
It is very difficult to define what improves your chances of getting a bag.
 
Oh sorry about that lol. Our boutique is small so I feel like revealing the gender may be very easy to guess who I shop with... My goal is not to bad mouth anyone...

To your suggestion, I'd be shopping remotely from another state... But is shopping remotely easy for Hermes? We visit Vegas every few months, but is it possible to order and pay remotely through Hermes SAs?

Thank you very much for your response!
Re: Vegas - it really depends. it is widely discussed in the Vegas thread that IF you are after a QB from them, then be prepared to switch Vegas to be your home store. for most ppl, QB needs to be paid in person - so you will need to prepare to travel if you get offered. Some stores have different shipping policies, so something to consider a remote shopper. I was told by an east coast store that they do not ship any bags, even no QB...

Is your current SA in your State? If not receiving immediate replies from your SA bothers you, then I would not do a remote relationship, since all of your relationships will be built mostly on Texts... which require some patients and gentle follow-up.
 
They tend not to talk about such things over txt. When sharing with me, one of them will even take off her walkie talkie ear piece.

Anyway, recently I came to the conclusion that big spendings for attention from SAs are overrated. I noticed that my SAs do not enjoy telling me that what I wanted are not available. So, they tend not to reply.

If anybody watched the 2021 financial results webcast, the CEO himself said they do not feel good to tell customers that items are not available. Now I tend to believe him.

exactly - most of SA enjoy giving all their loyal customers what they want, def not their MO to ignore ppl.
 
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Hello, apologies in advance if this has already been asked before. Does anyone have any experience or tips for switching to a different SA within the same boutique? What is the more proper way to handle such delicate situation? Also, when switching SAs, will one need to restart the queue for a quota bag?

Long story short, I have been shopping with my SA exclusively for about 10 months now, with a well-rounded purchase history from twillies to fine jewelry and mto mens suit. Aside from still not being offered any quota bags, I find it more troublesome that my SA isn't the most on top of things a lot of times. For instance, I have been trying to schedule an appt with him/her for the past two days, and I still haven't succeeded even if I responded literally the minute s/he texted me and additional follow-up after several hours in between. My SA is great in person, and I've always enjoyed shopping with him/her. But some times I do wonder if my wishlists are being neglected and most importantly it bothers me that I simply couldn't reach him/her to spend more :sad:

Unfortunately this is the only boutique near me, and I really prefer to shop in person for Hermes products. I like being in stores and building relationship with SAs. And the last thing I want to do is cause any unnecessary awkwardness between SAs due to the switch...

Any advice or recommendation is much appreciated, thank you very much in advance! :angel:
My instinct says to stick with your existing SA.
How do you know another one is going be more responsive or better to work with?
10 months actually isn't that long to wait for a Quota bag in the current climate-I have a friend who's been waiting well over 18months she isn't a huge spender but thats irreverent she is a hermes fan and spends more than I do certainly.
Yes some people get offers quickly others dont.
Swapping your SA doesn't guarantee anything and personally I always say better the devil you know...
I work in sales and tbh I cant always jump and respond to a clients requests for various reasons, I may be busy in store, out of office, or the item they want isn't available and with so much else to deal with it can take a few days to respond to remote requests when my focus has to be on in store requests and relationships.
Sales are a juggling act-yes communication is key but I'm sure Hermes sales associates are overwhelmed with messages and have to focus on the immediate instore transactions.
 
Oh sorry about that lol. Our boutique is small so I feel like revealing the gender may be very easy to guess who I shop with... My goal is not to bad mouth anyone...

To your suggestion, I'd be shopping remotely from another state... But is shopping remotely easy for Hermes? We visit Vegas every few months, but is it possible to order and pay remotely through Hermes SAs?

Thank you very much for your response!
I would advise against switching to Vegas or even Hawaii. Many people have done that and have to start over all over again. Vegas is very competitive these days and their inventories are not as great. If your SA is great in person, stick with that SA and store. With the current bag shortage situation, 10 month is not a long time and the spending ratio is looking at 2:1 to be offered a quota bag in most US boutiques these days.
 
Oh sorry about that lol. Our boutique is small so I feel like revealing the gender may be very easy to guess who I shop with... My goal is not to bad mouth anyone...

To your suggestion, I'd be shopping remotely from another state... But is shopping remotely easy for Hermes? We visit Vegas every few months, but is it possible to order and pay remotely through Hermes SAs?

Thank you very much for your response!

Now really isn't the time to switch period, IMO. Yes, you can shop with relative ease remotely, and you can pay for items via payment links, but nothing truly replicates an "in person" relationship, and I don't think you should consider starting over from scratch at this point.

With respect to Vegas, there is just as much competition at these locations, and frankly you are unlikely to find an SA that is willing to take on new clients, as they are finding it difficult to service their current client base.
 
Re: Vegas - it really depends. it is widely discussed in the Vegas thread that IF you are after a QB from them, then be prepared to switch Vegas to be your home store. for most ppl, QB needs to be paid in person - so you will need to prepare to travel if you get offered. Some stores have different shipping policies, so something to consider a remote shopper. I was told by an east coast store that they do not ship any bags, even no QB...

Is your current SA in your State? If not receiving immediate replies from your SA bothers you, then I would not do a remote relationship, since all of your relationships will be built mostly on Texts... which require some patients and gentle follow-up.
I have read what you said about Vegas after posting last night, and I agree, even if shopping remotely is an option it is still not my preferred method. But thank you for reminding me that texting remotely is probably not going to improve what bothers me now (poor communication)! My current SA is in my state, and I enjoy and appreciate the ability to just head to the store without booking a plane ticket first. I just wish the overall communication is better, whether it is about orders or just booking an appointment.
 
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My instinct says to stick with your existing SA.
How do you know another one is going be more responsive or better to work with?
10 months actually isn't that long to wait for a Quota bag in the current climate-I have a friend who's been waiting well over 18months she isn't a huge spender but thats irreverent she is a hermes fan and spends more than I do certainly.
Yes some people get offers quickly others dont.
Swapping your SA doesn't guarantee anything and personally I always say better the devil you know...
I work in sales and tbh I cant always jump and respond to a clients requests for various reasons, I may be busy in store, out of office, or the item they want isn't available and with so much else to deal with it can take a few days to respond to remote requests when my focus has to be on in store requests and relationships.
Sales are a juggling act-yes communication is key but I'm sure Hermes sales associates are overwhelmed with messages and have to focus on the immediate instore transactions.
I would advise against switching to Vegas or even Hawaii. Many people have done that and have to start over all over again. Vegas is very competitive these days and their inventories are not as great. If your SA is great in person, stick with that SA and store. With the current bag shortage situation, 10 month is not a long time and the spending ratio is looking at 2:1 to be offered a quota bag in most US boutiques these days.
Now really isn't the time to switch period, IMO. Yes, you can shop with relative ease remotely, and you can pay for items via payment links, but nothing truly replicates an "in person" relationship, and I don't think you should consider starting over from scratch at this point.

With respect to Vegas, there is just as much competition at these locations, and frankly you are unlikely to find an SA that is willing to take on new clients, as they are finding it difficult to service their current client base.

Thank you all so much for your advice! :heart: I think I will stick with my current SA for now. There is definitely that wonder that what if the one I switch to is even worse than my current SA... I just wish the communication and transparency overall was better.

Yes, my ultimate end goal is to get a quota bag, but I am not in a hurry, I just want to know I am still working towards it. Since each SA is different, it leaves me room to doubt if I had switched to a different SA or even a different store maybe I'd be working with a more achievable spending ratio, if this makes sense at all. Our ratio is closer to 3:1 right now, and I am still planning to make more purchases. But are my purchases just too small that my SA doesn't bother scheduling me an appointment anymore? That is what I am trying to figure out. Because I love all these items I have bought, thankfully I actually do and not *spending just to get a bag*, but is my store and my SA's expectations much much higher than my spending level? I want to feel welcomed and wanted in the store too. And if my spending is just way too low according to their standard hence the poor communication, then I wonder if I had wasted all this time and $ if that makes sense at all. I just want to feel valued and know that I am still on the right track with the right SA, or else I should cut the tie some time and focus on someone or somewhere else.

But like I said, I will continue to stick with my SA for now. I agree, 10 months is not that long and I should give it more time :smile: Hopefully my doubt above is just me overthinking and I will get to be in the store soon!!
 
I don't think you are receiving poor communication because you are not a "big spender." I think the simple answer is that SAs are very busy. It is hard for them to respond to the dozens and dozens of text messages they get in a day while also attending to the customers that are in front of them at the store. I know when I am with my SA in the store I have their full attention so anyone texting during that time might not get an immediate response either. My SA isn't always quick to text back and occasionally I do have to follow up after a week or two if I get no response. However, I do not take that personally. For me shopping for Hermes items is not an emergency, and I can honestly live without any of the things I've requested. They have days off and vacations as well and its possible that maybe you texted while they were out and they had 100+ texts and yours got buried in the shuffle. Responding to texts would be a full time job on its own.
 
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