Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[cravin]

Interestingly, not all H stores have this kiosk. My SA insists to this day that they cannot order or otherwise touch any h.com stock whatsoever. If it’s not available in my store or another physical boutique in the USA, I’m out of luck, even in person and even if there are 50 of them available online.

Interesting. It is a physical kiosk that’s separate from all the registers and handheld devices that they have. I just assumed every boutique had one.

 

[Chrismin]

@acrowcounted - I’m gonna shape up !

When they pull up your profile its clear as day, even if it’s just to process the sale of an item in store. Every item purchased and from which location displays. If the dress you were asking for was in limited supply and the SM needed to throw her weight around to source it for you, they are less happy to do so when they see you’ve “been disloyal”

 

[Justlikewhatilike]

My SA can request for transfers from the online store to my physical store. Which resulted in a direct rejection from the online store. Until 2 months later, they decided to stick my name to the box. WTH.

Ok…when I mentioned this I can’t help but rant a little.

there was another item I wanted which my SA helped me to source and the message that came back was it had stopped production. A month later the item turned up at the store. WTH x2.

why they are not concerned that they are pissing me off, I have no idea.

Now I asked for soap in a soap box which the same message came back. Not in production anymore. So I am going with the 3 piece soap set instead. If it turns up magically in the store in front of my face, I’m gonna bang the table.

 

[etoile de mer]

i thought i would share my recent experience
i don't have a store in my city so i use one in a different city - few hours drive - but i have consistently purchased from on SA who is awesome. i have had great quota bag offers including b 25/ k25/ c18 and a chance to do an SO which i am eagerly awaiting for its arrival-- and i have defnitely purchased across the board bc i really do love most things
i sometimes buy small things on line -- more impulse purchases since i dont get to the store --scarves, scarf rings.. but never RTW or anything of that caliber-- i dont always want to bother her about small things .. esp if im not sure i will love it or not and i think returning to store can be cumbersome.
but recently, i was texting w her about a dress she said " your online purchases are killing me . lol!"
first i thought i was being paranoid and had a guilty conscience bc i had just bought a scarf online.. but then it turned out she saw my on line purchases.. anyway we had a phone conversation and everything is/ was fine.. and honestly i really like her and she's been great so i didn't mind the call.. but it was funny - she felt bad -- as if i thought i couldn't approach her about things i wanted..
and i guess they can see everything.. not that i was trying to hide it..
i felt like i got caught with my pants down.... !
anyway, i know this sounds like a lot of drama, and honestly we both laughed that i felt like a relationship.. but going forward i will reach out to her first.. esp bc she has been so good !

Am I the only one who thinks this SAs comment was inappropriate? Yes, it may all be in your file, but where and when you buy...your business. If her point was, "I'm happy to help locate things for you...", I think she could have conveyed that much more tactfully. Especially during a pandemic, there are all kinds of reasons one may need to buy online. I certainly don't think you need to feel badly or ashamed about how and when you spend with Hermes!

 

[cravin]

Am I the only one who thinks this SAs comment was inappropriate? Yes, it may all be in your file, but where and when you buy...your business. If her point was, "I'm happy to help locate things for you...", I think she could have conveyed that much more tactfully. Especially during a pandemic, there are all kinds of reasons one may need to buy online. I certainly don't think you need to feel badly or ashamed about how and when you spend with Hermes!

I think the SA was trying to be funny but behind every joke is a little bit of truth.

 

[jenayb]

why they are not concerned that they are pissing me off, I have no idea.

H = not concerned with pissing anyone off.

 

[Justlikewhatilike]

H = not concerned with pissing anyone off.

True! So now I’m devising some jokes I wanna play on my SA. Lol…

 

[jenayb]

Am I the only one who thinks this SAs comment was inappropriate? Yes, it may all be in your file, but where and when you buy...your business. If her point was, "I'm happy to help locate things for you...", I think she could have conveyed that much more tactfully. Especially during a pandemic, there are all kinds of reasons one may need to buy online. I certainly don't think you need to feel badly or ashamed about how and when you spend with Hermes!

Meh.

In my early days with my SA, who is ridiculously above and beyond fabulous BTW, she flat called me and told me once when I picked up a little souvenier at another boutique while traveling:

"Hi! Please do not shop with anyone else but me."

.. and I never did after that.


As an aside, I think all markets are different. I've asked my SA about grabbing things that are online and she has mentioned that small things here and there are irrelevant to her and that if there's a shawl or perhaps a pair of shoes that she cannot source, just go right ahead. Just no big ticket items. It's all so subjective.

 

[etoile de mer]

Meh.

In my early days with my SA, who is ridiculously above and beyond fabulous BTW, she flat called me and told me once when I picked up a little souvenier at another boutique while traveling:

"Hi! Please do not shop with anyone else but me."

.. and I never did after that.


As an aside, I think all markets are different. I've asked my SA about grabbing things that are online and she has mentioned that small things here and there are irrelevant to her and that if there's a shawl or perhaps a pair of shoes that she cannot source, just go right ahead. Just no big ticket items. It's all so subjective.

I've never had my SA tell me where and when to shop, in fact I've been told to snap up things of interest if they pop-up online. We've all likely experienced missing out on the only "xyz" that ever produced in that "illusive" color. I'm happy to shop in my store, with my wonderful SA whenever possible. Unfortunately, that's been pretty much impossible during the past two years. I'm typically unwilling to buy things sight unseen, with the possibility of needing to return (which makes everyone unhappy), and then receive a store credit instead of a refund. So, I've bought online. Certainly these have been unusual times, and it seems unusual shopping habits would be expected.

But, as you note, there are different expectations in various countries, in boutiques within the same country, and even amongst SA in the same boutique.

 

[jenayb]

I've never had my SA tell me where and when to shop, in fact I've been told to snap up things of interest if they pop-up online. We've all likely experienced missing out on the only "xyz" that ever produced in that "illusive" color. I'm happy to shop in my store, with my wonderful SA whenever possible. Unfortunately, that's been pretty much impossible during the past two years. I'm almost always unwilling to buy things sight unseen, with the possibility of needing to return (which makes everyone unhappy), and then receive a store credit instead of a refund. So, I've bought online. Certainly these have been unusual times, and it seems unusual shopping habits would be expected.

But, as you note, there are different expectations in various countries, in boutiques within the same country, and even amongst SA in the same boutique.

I think the point my SA was trying to make is to not shop in any other domestic boutiques, which I totally understand. She's also understanding of grabbing items online if she cannot fulfill for me. Ah, it's so different for everyone...

 

[Magnoliaflower]

Interestingly, not all H stores have this kiosk. My SA insists to this day that they cannot order or otherwise touch any h.com stock whatsoever. If it’s not available in my store or another physical boutique in the USA, I’m out of luck, even in person and even if there are 50 of them available online.

I had the same experience asking for items available online in my local boutique. SA tried, but didn’t work. Also U.S.

 

[ColetteBlue]

...asked my SA about grabbing things that are online and she has mentioned that small things here and there are irrelevant to her and that if there's a shawl or perhaps a pair of shoes that she cannot source, just go right ahead.

Same.

 

[nzilbz98]

Don't know if I'm posting this question in the right place, but I was recommended a lovely SA at a local boutique and I've met with her twice already. Was going to bring up adding a Birkin to my wishlist but got nervous so I didn't. Is it too soon to bring it up by the third meeting?

 

[RitaLA]

Meh.

In my early days with my SA, who is ridiculously above and beyond fabulous BTW, she flat called me and told me once when I picked up a little souvenier at another boutique while traveling:

"Hi! Please do not shop with anyone else but me."

.. and I never did after that.


As an aside, I think all markets are different. I've asked my SA about grabbing things that are online and she has mentioned that small things here and there are irrelevant to her and that if there's a shawl or perhaps a pair of shoes that she cannot source, just go right ahead. Just no big ticket items. It's all so subjective.

I not only had my SA recommend that I only shop with her, but while visiting another store in the same city the SA asked me if I had a home store. And I said yes. So she strongly advised me to just shop with my SA. I was looking around and around and I saw something I liked and again she said, “ask your SA to source it for you. It is better for you that way.”

 

[Logic]

I asked my SA about a RTW but they didn’t have my size in store so she pointed out there’s one on the site. I just thanked her and remarked that the size available was too small. It was previous season.