Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[WhiteBus]

Have you asked for a quota bag?
Don't expect your SA to be clairvoyant.
You should start to take control as a customer.
Clearly you have bought a lot of items from your SA and have been a worthwhile client to retain.
Your SA does not want to get items for you that you have seen on line.
You have missed out on items that you would have like that were available.
More fool you. You should have bought on line and let your SA been aware why she had lost out.
If you choose to buy online and have delivery to the store, arrange to pick up at your convenience.
Can't you just walk in to pick up? Do you need an appointment?

 

[so_noir]

Have you asked for a quota bag?
Don't expect your SA to be clairvoyant.
You should start to take control as a customer.
Clearly you have bought a lot of items from your SA and have been a worthwhile client to retain.
Your SA does not want to get items for you that you have seen on line.
You have missed out on items that you would have like that were available.
More fool you. You should have bought on line and let your SA been aware why she had lost out.
If you choose to buy online and have delivery to the store, arrange to pick up at your convenience.
Can't you just walk in to pick up? Do you need an appointment?

Thanks for your thoughts. We added a quota bag to my wishlist on February 2021.

I've casually inquired about the quota bag only 2x since February, the first time she said I'd have to wait longer the next she hinted rather irritatedly that she's tired of being asked about quota bags and that it will come when it will come. TBH, I was a bit put off when that happened because I don't ask about it every time I visit so I didn't bring it up again until this month because I wanted to add one more color.

Unfortunately my home store is still by appointment only ATM so I can't do a walk in. And if I schedule an appointment with my SA after already seeing her this month and after she told me how busy she is that she'd rather ship my items to my home, she might think I'm insensitive. On the other hand, if I pick up in store with just any SA who is available, she might see this as being disloyal?

 

[mauihappyplace]

Thanks for your thoughts. We added a quota bag to my wishlist on February 2021.

I've casually inquired about the quota bag only 2x since February, the first time she said I'd have to wait longer the next she hinted rather irritatedly that she's tired of being asked about quota bags and that it will come when it will come. TBH, I was a bit put off when that happened because I don't ask about it every time I visit so I didn't bring it up again until this month because I wanted to add one more color.

Unfortunately my home store is still by appointment only ATM so I can't do a walk in. And if I schedule an appointment with my SA after already seeing her this month and after she told me how busy she is that she'd rather ship my items to my home, she might think I'm insensitive. On the other hand, if I pick up in store with just any SA who is available, she might see this as being disloyal?

A few points that are hopefully helpful
1. No one should be rude neither the SA nor the Customer. So if you feel the SA is rude move along. As for irritated ,the reality is no matter what our line of work we all have not so great days so it might have been a one off. Only you can judge that.
2. As for scheduling an appointment only to pick up items, it sounds like in order to even go in your store you need an appointment but you could ask her what is the best since you have already had the items sent to the store. If you are literally just picking up a paid for package the SM can hand you the bag. Be mindful that if you make an appointment and have no intention of buying anything it may take time away for a sale (But you know the allure of H store...no plans to purchase but then you purchase)
3. Asking about quota bags. It may not seem like a lot (2x since February) but honestly it might be. The "arrival" of the quota bag is variable --who else wants want, how often they get shipments, is it an especially hard to get bag... Generally once you mention they make note of it and when there is a bag to offer you they will. For frame of reference, once I pretty much never ask about a quota bag or any bag for that matter. Once it's on my wish list I assume that when the bag for me shows up she will let me know. For instance I have been waiting on a certain bag for the past year.
Of course I am speaking from personal experience and I realize that there may be specifics and certain nuances that I don't understand...just wanted to offer some additional insight.
Happy Shopping

 

[biorin]

I was recently visiting a location that had multiple stores. The SA at one store told me about a woman who had a profile at the first store with an SA she really liked, and then visited a second store, also finding an SA she really liked. She didn't want to give up either of them, so informed them both of the situation, and she has a separate profile at each store, and gets four quota bags a year. I suppose it goes to show there really are no hard and fast rules... especially if you're a good spender!

 

[DrawitraLoveHermes]

A few points that are hopefully helpful
1. No one should be rude neither the SA nor the Customer. So if you feel the SA is rude move along. As for irritated ,the reality is no matter what our line of work we all have not so great days so it might have been a one off. Only you can judge that.
2. As for scheduling an appointment only to pick up items, it sounds like in order to even go in your store you need an appointment but you could ask her what is the best since you have already had the items sent to the store. If you are literally just picking up a paid for package the SM can hand you the bag. Be mindful that if you make an appointment and have no intention of buying anything it may take time away for a sale (But you know the allure of H store...no plans to purchase but then you purchase)
3. Asking about quota bags. It may not seem like a lot (2x since February) but honestly it might be. The "arrival" of the quota bag is variable --who else wants want, how often they get shipments, is it an especially hard to get bag... Generally once you mention they make note of it and when there is a bag to offer you they will. For frame of reference, once I pretty much never ask about a quota bag or any bag for that matter. Once it's on my wish list I assume that when the bag for me shows up she will let me know. For instance I have been waiting on a certain bag for the past year.
Of course I am speaking from personal experience and I realize that there may be specifics and certain nuances that I don't understand...just wanted to offer some additional insight.
Happy Shopping

My personal experince ; My SA always says “ Keep reminding me” of anything . I only once straight forward about my request but most of the time I kinda joke about it. I realize all SAs must play by the H book which is telling everything is coming in once in a while. It is understandable. But I truly believe they always have beautiful pieces in the BACK ROOM.

 

[frenchcitygirl]

My personal experince ; My SA always says “ Keep reminding me” of anything . I only once straight forward about my request but most of the time I kinda joke about it. I realize all SAs must play by the H book which is telling everything is coming in once in a while. It is understandable. But I truly believe they always have beautiful pieces in the BACK ROOM.

I second that, always hidden gems in the back room!!! But personally I don't think that reminding your SA is necessary or helpful - especially in the UK where they can see your wish on your profile, which they check each time you make an appointment or purchase.

I once spent an hour sitting near the entrance of my boutique while my husband tried on shoes (men!) and was horrified by how SAs get pestered by so many clients!!! I couldn't survive a single afternoon of telling clients they don't have B/K in stock, they don't know when their dream bag is coming, they'll keep them in mind... Imagine doing that every day all year round!!

 

[DrawitraLoveHermes]

I second that, always hidden gems in the back room!!! But personally I don't think that reminding your SA is necessary or helpful - especially in the UK where they can see your wish on your profile, which they check each time you make an appointment or purchase.

I once spent an hour sitting near the entrance of my boutique while my husband tried on shoes (men!) and was horrified by how SAs get pestered by so many clients!!! I couldn't survive a single afternoon of telling clients they don't have B/K in stock, they don't know when their dream bag is coming, they'll keep them in mind... Imagine doing that every day all year round!!

I have a healthy relationship with my SA ( I think I do) I can gently, respectfully ask in my manner of ways. ( in the circumstance that you can joke around , make comfortable conversation) . Your SA knows you, even you are annoying asking she or he will laugh because she/he knows you ( as a royal client, SA knows the styles , personality and attitude.). I only talked a lot in person with my SA when I was at the store. I once in a while text my SA. and MY SA is the only one that once in a while who brought up and said" let go through your list again" if we have time at the appointment.

I truely believe they have stocks in the back room and they have to distribute to clients upon their circumstances which is understandble.

 

[Vivien Lee]

If have a healthy relationship with my SA ( I think I do) I can gently, respectfully ask in my manner of ways. ( in the circumstance that you can joke around , make comfortable conversation) . Your SA knows you, even you are annoying asking she or he will laugh because she/he knows you ( as a royal client, SA knows the styles , personality and attitude.). I only talked a lot in person with my SA when I was at the store. I once in a while text my SA. and MY SA is only the once who brought up and said" let go through your list again" if we have time at the appointment.

I truely believe they have stocks in the back room and they have to distribute to clients upon their circumstances which is understandble.

I agree although my time with Hermès is still short. My SA asked me twice about what I want and she made it clear that it's non BKC as I am still new to Hermès. She did go to the back to check for me and let me know what they have in the back (not the color or size I want but in the same style).

I also sometimes read people posting how they got BKC with big purchases. I am pretty sure if I were to spend over 20,000 in one trip, something will be offered... no personal experience of this though

 

[so_noir]

A few points that are hopefully helpful
1. No one should be rude neither the SA nor the Customer. So if you feel the SA is rude move along. As for irritated ,the reality is no matter what our line of work we all have not so great days so it might have been a one off. Only you can judge that.
2. As for scheduling an appointment only to pick up items, it sounds like in order to even go in your store you need an appointment but you could ask her what is the best since you have already had the items sent to the store. If you are literally just picking up a paid for package the SM can hand you the bag. Be mindful that if you make an appointment and have no intention of buying anything it may take time away for a sale (But you know the allure of H store...no plans to purchase but then you purchase)
3. Asking about quota bags. It may not seem like a lot (2x since February) but honestly it might be. The "arrival" of the quota bag is variable --who else wants want, how often they get shipments, is it an especially hard to get bag... Generally once you mention they make note of it and when there is a bag to offer you they will. For frame of reference, once I pretty much never ask about a quota bag or any bag for that matter. Once it's on my wish list I assume that when the bag for me shows up she will let me know. For instance I have been waiting on a certain bag for the past year.
Of course I am speaking from personal experience and I realize that there may be specifics and certain nuances that I don't understand...just wanted to offer some additional insight.
Happy Shopping

Thanks for your thoughts as well as the others who shared their own.

 

[_gelato_]

I second that, always hidden gems in the back room!!! But personally I don't think that reminding your SA is necessary or helpful - especially in the UK where they can see your wish on your profile, which they check each time you make an appointment or purchase.

I once spent an hour sitting near the entrance of my boutique while my husband tried on shoes (men!) and was horrified by how SAs get pestered by so many clients!!! I couldn't survive a single afternoon of telling clients they don't have B/K in stock, they don't know when their dream bag is coming, they'll keep them in mind... Imagine doing that every day all year round!!

The SAs actually check your wish every time you come in for an appointment or make a purchase? Without you asking them to I mean? Wasn't aware of this! Why do they do this, do you know (seeing that the SM makes the bag allocations not the SAs)?

 

[_kiki119_]

The SAs actually check your wish every time you come in for an appointment or make a purchase? Without you asking them to I mean? Wasn't aware of this! Why do they do this, do you know (seeing that the SM makes the bag allocations not the SAs)?

i think mine does since I have to travel quite a distance to see her. But I dont think it's bad to do a quick check during an in-person appointment in a non-pushy way and ready to purchase that day. Again, being nice, understanding and not demanding customer goes a long way.

 

[maxroxxherhandbags]

I never checked my wish at all but left it in the lap of the gods then out of the blue the SM emailed and texted me to offer it.

 

[blinks_123]

My SA will be leaving Hermes. I am so sad

Would it be better for my SA to refer me to another SA or can I ask for a specific SA in the same store that’s recommended by other tfp or Facebook group members?

And after I get assigned to a new SA, would you recommend I meet with he/she first before start shopping remotely? I am 4 hours away from the store and wasn’t planning to visit till December. I have had good relationship with my current SA and it’s sad that I will have to start all over again

Any input will be appreciated!

 

[WhiteBus]

My SA will be leaving Hermes. I am so sad

Would it be better for my SA to refer me to another SA or can I ask for a specific SA in the same store that’s recommended by other tfp or Facebook group members?

And after I get assigned to a new SA, would you recommend I meet with he/she first before start shopping remotely? I am 4 hours away from the store and wasn’t planning to visit till December. I have had good relationship with my current SA and it’s sad that I will have to start all over again

Any input will be appreciated!

If this were not Hermes .. . what would you do?

How desperately will you want any Hermes items over the next two months?
You coukd always use H.com.
It would seem preferable to meet face to face. Whether an SA is tpf or SA recommended, it will be your personal dynamic that will affect the success of the partnership.
.
Recommendation from your SA could likely be a good line to follow if you knew how the recommendation came about. Will your SA be talking with colleagues and recommend you to one of them? Or will your SA be told who needs more clients?

It's a shame you do not know, or are known by, any of the other SAs

 

[Sakuraca]

Just wondering how is everyone thanks your SA? Do you buy them coffee or anything? From social media I thought the store who is offered a lots gift and goodie to the customers. Can anyone share your experience? It’s stupid to buy them a gift card?