Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

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For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[_kiki119_]

I think your SA maybe looking for a b25 for you.

I would stick to an SA who gets me good stuff.

Agreed! He obviously values u as a customer since he offered a b30 craie and a Pegasus… both are very hot items!

I guess do u value a SA that is good at pleasantry and/or push you to buy things? Or a SA listens to you and get you the good stuff? Maybe he is also just not good at small talk either… not all SA are extrovert

I think the incident that he threw all the colors he could find on the counter, maybe he just didn’t have what u wanted and wanted to see if u liked others? My SA does that me to when she doesn’t have the exact and she opens the drawers to let me look thru… esp comes to silk.

 

[Justlikewhatilike]

Agreed! He obviously values u as a customer since he offered a b30 craie and a Pegasus… both are very hot items!

I guess do u value a SA that is good at pleasantry and/or push you to buy things? Or a SA listens to you and get you the good stuff? Maybe he is also just not good at small talk either… not all SA are extrovert

I think the incident that he threw all the colors he could find on the counter, maybe he just didn’t have what u wanted and wanted to see if u liked others? My SA does that me to when she doesn’t have the exact and she opens the drawers to let me look thru… esp comes to silk.

Many things are not displayed at H stores. The not so hardworking SAs may not even search for all the colours and bring them out.

 

[_kiki119_]

Many things are not displayed at H stores. The not so hardworking SAs may not even search for all the colours and bring them out.

Great point!!

 

[ca795]

Another possibility is that their schedule is not yet finalized and she would not know yet which day is available. So she may connect as soon as she knows.

I’d follow up closer to the day in case she’s forgotten though.

Hi all!
Thank you very much for the advice. I called the boutique and my SA has been out for the last week or so, and it doesn’t look like she’ll be back before I leave town. I was offered an appointment with a different SA but I’m not sure if I should take it, as I prefer to stay loyal to my SA, she really has been wonderful. And yes, some day I do hope to be considered eligible for a Kelly. My intent on this trip was to figure out my size in a fine jewelry ring, ready to wear dress, and sandals, and possibly try the lipsticks. Obviously none of this is urgent and I would have already asked my SA to ship things to me if I knew my size. Should I just forget about going on this trip and wait until next time when my SA is back? Would it be rude to use an appointment with another SA just to try things on and then purchase later through my original SA?

 

[Bentley1]

Hi everyone! I hope I’m asking in the correct thread.
I would love some advice.
Quick backstory:
I started my H journey with my SA who is in Vegas, I’m in SoCal. I travel there several times a year so chose to make that my “home” store.
I made my first fine jewelry purchase 3 mths ago, in May 2021, with her by phone order. She had the piece transferred in from another boutique then sent to me.
I then had my first in store appointment July.
I purchased shoes & homeware items. I wanted more items, some rtw for my husband & I, but stock was super low & our sizes were sold out company wide. Some of the home ware pieces she had sent to me from a different boutique.

Since July I’ve purchased several more home items from her via phone order & have also requested many other items in home goods, slgs & shoes with her that I’m currently waiting to come in.

My total spend is $8k in 3 months, not including the items she’s ordered that I’m waiting on. I’m definitely not a high spender client by any means.

I have not brought up my wishlist or quota bags at all with her (or any bags).
At my appt with her in July she was super sweet & accommodating, not pushy at all!I felt very comfortable with her. Within the first 3 mins of meeting her, she quietly apologized as we were going up the stairs “I’m so sorry stock has been so low. I really wanted to have a wish bag to offer you but we didn’t have any good shipment come in Monday as I had hoped for.”
It was super sweet of her she genuinely seemed apologetic, almost embarrassed, for not being able to offer me a quota bag & I actually felt bad for her. It seems she thought I would expect it even though I have never even hinted at my wish list or brought up bags at all.
I told her I completely understand I’ve heard stock is so low company wide & that I was there just to meet her while we were in Vegas & just visit the boutique (she knew I didn’t travel there just to meet with her).
On this appointment neither one of us brought up a wishlist for me. I didn’t bring it up because I honestly wasn’t fully ready
To purchase a B or K. I was just trying to build up my profile & work towards the dream bags.
After the appt she text me one of my previously requested items had come in & I purchased it & thanked her for the appointment as well.
I then told her that we plan to come back to Vegas in October again. She said oh that’s great I hope stock is better by then. Do me a favor remind me 2 weeks before you’re come out here. I told her sure I’ll make sure to do that.
And since then I’ve purchased few other home ware items that have come in for me & ive requested some other items as well.
So I honestly feel a bit shy to bring up my wish list. I’ll be ready to make a quota bag purchase when we visit in October, although I definitely don’t expect one. I do understand stock is super low and I’m not some big spender. But I still would like to at least communicate the bags I would be interested in Bc I feel ready now.
I found it interesting she brought up offering wishlist bags but she didn’t even know what I would have wanted? So either she was just being polite or she would just offer what they had in at the time since I’ve never specified?

Id love to get advice on how you’d recommend i bring up my wishlist ? I find it more challenging since we communicate via text & it just doesn’t feel very organic to blurt out that I’d like to share my wishlist with her. I like the fact that our relationship hasn’t been about quota bags at all & even now I don’t want to just focus on pushing her for a B or K either. But I do want to at least get in the system what my preferences would be . Is it weird she hasn’t asked me what I’d be interested in ? Overall I’m just a very shy person & I hate to “ask” to be honest lol
Would appreciate any feedback.
Thanks so much for taking the time to read!

 

[FaubourgTropical]

Firstly, let me put a disclaimer to say that I truly sympathise and understand you. I am too a shy person and perhaps, I do not deal well with rejection. However, the take aways I got from reading this forum are:

• SA is not a mind reader
• SA is not a friend
• No ask, no bag

So, one brave day a few months ago, my second visit to the store, I went and asked for a few things which they didn’t have. Then she asked me if there was anything else. I told her, like so many women and men in this world, I would like a Kelly or a Birkin. She laughed and asked if I were a local. Long story short, I got my SO that day. No spend, no history, nothing. I was prepared to be turned away or politely told to put a wishlist but I got an SO! Thankfully I was prepared hahahaha.
Another story. We were vacationing in another city and dropped by H store there. My husband, fed up of hearing about my quest for birkin, asked the SA straight if she would accidentally have one, ready to go. He is a charmer so the SA just burst out laughing. But, no bag. She laughed though and he was glad he could entertain her.

Moral of the story, ask. You never know.

I begin to feel…. Sad that so many of these types of questions pop up. It’s a bag. H is a store. SAs are humans and professionals who want to do business. Hope it helps.

 

[Tykhe]

Firstly, let me put a disclaimer to say that I truly sympathise and understand you. I am too a shy person and perhaps, I do not deal well with rejection. However, the take aways I got from reading this forum are:

• SA is not a mind reader
• SA is not a friend
• No ask, no bag

So, one brave day a few months ago, my second visit to the store, I went and asked for a few things which they didn’t have. Then she asked me if there was anything else. I told her, like so many women and men in this world, I would like a Kelly or a Birkin. She laughed and asked if I were a local. Long story short, I got my SO that day. No spend, no history, nothing. I was prepared to be turned away or politely told to put a wishlist but I got an SO! Thankfully I was prepared hahahaha.
Another story. We were vacationing in another city and dropped by H store there. My husband, fed up of hearing about my quest for birkin, asked the SA straight if she would accidentally have one, ready to go. He is a charmer so the SA just burst out laughing. But, no bag. She laughed though and he was glad he could entertain her.

Moral of the story, ask. You never know.

I begin to feel…. Sad that so many of these types of questions pop up. It’s a bag. H is a store. SAs are humans and professionals who want to do business. Hope it helps.

Lol. The first three quota bags I have I got without any purchase history. The most recent one, my husband walked into the boutique and said “my wife wants a Kelly today.” The sa said “would she accept a birkin 30?” My husband said “no.” And the sa came back with a black Kelly 28. Lol. Do you never know until you ask.

 

[acrowcounted]

Hi everyone! I hope I’m asking in the correct thread.
I would love some advice.
Quick backstory:
I started my H journey with my SA who is in Vegas, I’m in SoCal. I travel there several times a year so chose to make that my “home” store.
I made my first fine jewelry purchase 3 mths ago, in May 2021, with her by phone order. She had the piece transferred in from another boutique then sent to me.
I then had my first in store appointment July.
I purchased shoes & homeware items. I wanted more items, some rtw for my husband & I, but stock was super low & our sizes were sold out company wide. Some of the home ware pieces she had sent to me from a different boutique.

Since July I’ve purchased several more home items from her via phone order & have also requested many other items in home goods, slgs & shoes with her that I’m currently waiting to come in.

My total spend is $8k in 3 months, not including the items she’s ordered that I’m waiting on. I’m definitely not a high spender client by any means.

I have not brought up my wishlist or quota bags at all with her (or any bags).
At my appt with her in July she was super sweet & accommodating, not pushy at all!I felt very comfortable with her. Within the first 3 mins of meeting her, she quietly apologized as we were going up the stairs “I’m so sorry stock has been so low. I really wanted to have a wish bag to offer you but we didn’t have any good shipment come in Monday as I had hoped for.”
It was super sweet of her she genuinely seemed apologetic, almost embarrassed, for not being able to offer me a quota bag & I actually felt bad for her. It seems she thought I would expect it even though I have never even hinted at my wish list or brought up bags at all.
I told her I completely understand I’ve heard stock is so low company wide & that I was there just to meet her while we were in Vegas & just visit the boutique (she knew I didn’t travel there just to meet with her).
On this appointment neither one of us brought up a wishlist for me. I didn’t bring it up because I honestly wasn’t fully ready
To purchase a B or K. I was just trying to build up my profile & work towards the dream bags.
After the appt she text me one of my previously requested items had come in & I purchased it & thanked her for the appointment as well.
I then told her that we plan to come back to Vegas in October again. She said oh that’s great I hope stock is better by then. Do me a favor remind me 2 weeks before you’re come out here. I told her sure I’ll make sure to do that.
And since then I’ve purchased few other home ware items that have come in for me & ive requested some other items as well.
So I honestly feel a bit shy to bring up my wish list. I’ll be ready to make a quota bag purchase when we visit in October, although I definitely don’t expect one. I do understand stock is super low and I’m not some big spender. But I still would like to at least communicate the bags I would be interested in Bc I feel ready now.
I found it interesting she brought up offering wishlist bags but she didn’t even know what I would have wanted? So either she was just being polite or she would just offer what they had in at the time since I’ve never specified?

Id love to get advice on how you’d recommend i bring up my wishlist ? I find it more challenging since we communicate via text & it just doesn’t feel very organic to blurt out that I’d like to share my wishlist with her. I like the fact that our relationship hasn’t been about quota bags at all & even now I don’t want to just focus on pushing her for a B or K either. But I do want to at least get in the system what my preferences would be . Is it weird she hasn’t asked me what I’d be interested in ? Overall I’m just a very shy person & I hate to “ask” to be honest lol
Would appreciate any feedback.
Thanks so much for taking the time to read!

With stock the way it is, I believe they are in the mode of just fulfilling requests on the fly for standing clients when they are face to face physically in store together. I don’t see any usefulness in communicating your wishlist to her until your ‘I’m on my way’ message. They need pretty high level exception approval to hold items, especially quota bags, for more than a few days/a week so even if you told her today and even if she had your dream bag available today, it wouldn’t do you much good. That’s why she told you to let her know when your trip is 10-14 days away because at that point she can look at the upcoming deliveries over the next week or two and if anything comes in thats fitting, she can put it aside for you for long enough without issue. Telling her earlier than that won’t do any good and will probably just make you feel more awkward in having to repeat it in a few weeks.
“Hi Sue, our trip is in two weeks, from oct 8-14. I’d love to grab another pair of Orans and some more Mosaique mugs while in town. I’d also be very interested in a neutral color B30 if any become available. Please let me know what day works best for you for an appointment! Thanks!”

 

[FaubourgTropical]

Lol. The first three quota bags I have I got without any purchase history. The most recent one, my husband walked into the boutique and said “my wife wants a Kelly today.” The sa said “would she accept a birkin 30?” My husband said “no.” And the sa came back with a black Kelly 28. Lol. Do you never know until you ask.

Message conveyed to my husband that he needs to step up his game! Bravo to yours !

 

[Bentley1]

Firstly, let me put a disclaimer to say that I truly sympathise and understand you. I am too a shy person and perhaps, I do not deal well with rejection. However, the take aways I got from reading this forum are:

• SA is not a mind reader
• SA is not a friend
• No ask, no bag

So, one brave day a few months ago, my second visit to the store, I went and asked for a few things which they didn’t have. Then she asked me if there was anything else. I told her, like so many women and men in this world, I would like a Kelly or a Birkin. She laughed and asked if I were a local. Long story short, I got my SO that day. No spend, no history, nothing. I was prepared to be turned away or politely told to put a wishlist but I got an SO! Thankfully I was prepared hahahaha.
Another story. We were vacationing in another city and dropped by H store there. My husband, fed up of hearing about my quest for birkin, asked the SA straight if she would accidentally have one, ready to go. He is a charmer so the SA just burst out laughing. But, no bag. She laughed though and he was glad he could entertain her.

Moral of the story, ask. You never know.

I begin to feel…. Sad that so many of these types of questions pop up. It’s a bag. H is a store. SAs are humans and professionals who want to do business. Hope it helps.

First of all, congratulations on your SO! How exciting to be offered one and right on the spot like that

And Thank you for sympathizing !
yes, i will Avoid an awkward situation/conversation for as long as I can lol
But of course in many cases that won’t work to my benefit and I just need to figure out the least uncomfortable way to approach. And of course the advice given here is always so supportive & helpful. I already feel better & more courageous just by being given a different perspective & also from hearing amazing stories such as yours! Thank you for taking the the time to share & also for your wonderful advice!

 

[Tykhe]

Message conveyed to my husband that he needs to step up his game! Bravo to yours !

Yup, sometimes you just have to ask for what you want!

Also, yay, I just realized I'm now an O.G.

 

[Ethengdurst]

Message conveyed to my husband that he needs to step up his game! Bravo to yours !

My DH asks this whenever we go to a new H store and meet a nice SA! I’m actually very shy too, that’s why he tries. It’s always been a no though, FYI.

 

[Bentley1]

With stock the way it is, I believe they are in the mode of just fulfilling requests on the fly for standing clients when they are face to face physically in store together. I don’t see any usefulness in communicating your wishlist to her until your ‘I’m on my way’ message. They need pretty high level exception approval to hold items, especially quota bags, for more than a few days/a week so even if you told her today and even if she had your dream bag available today, it wouldn’t do you much good. That’s why she told you to let her know when your trip is 10-14 days away because at that point she can look at the upcoming deliveries over the next week or two and if anything comes in thats fitting, she can put it aside for you for long enough without issue. Telling her earlier than that won’t do any good and will probably just make you feel more awkward in having to repeat it in a few weeks.
“Hi Sue, our trip is in two weeks, from oct 8-14. I’d love to grab another pair of Orans and some more Mosaique mugs while in town. I’d also be very interested in a neutral color B30 if any become available. Please let me know what day works best for you for an appointment! Thanks!”

Thank you so Much, as always.
That is very helpful & makes complete sense.
I just couldn’t figure out when would be the best time to bring it up so your insight on the timing is so helpful & indeed makes it a lot less awkward when presented along with other items that I’d be interested to pick up at my next appointment.
yes absolutely I wouldn’t dream of having her hold a quota bag for me for a long period of time, especially a newbie like myself. But I wasn’t sure if there’s any benefit to putting in my request sooner rather than later. As in do the bags get assigned months in advance, particularly colors and sizes many are after. But you clarified that isn’t the case & it’s a few weeks in advance, hence her message to me.
I would personally love a black w gold B30 in Togo or Epsom as my first Hermes quota bag.
Do you recommend I make purchases in other categories before my next appt in Oct to strengthen my profile.
I do want many other home ware pieces but I also love pieces from other categories. Perhaps silks & rtw would be good choices as I haven’t ventured there yet.
thank you again for your very helpful perspective & advice ! Very much appreciate it!

 

[acrowcounted]

Thank you so Much, as always.
That is very helpful & makes complete sense.
I just couldn’t figure out when would be the best time to bring it up so your insight on the timing is so helpful & indeed makes it a lot less awkward when presented along with other items that I’d be interested to pick up at my next appointment.
yes absolutely I wouldn’t dream of having her hold a quota bag for me for a long period of time, especially a newbie like myself. But I wasn’t sure if there’s any benefit to putting in my request sooner rather than later. As in do the bags get assigned months in advance, particularly colors and sizes many are after. But you clarified that isn’t the case & it’s a few weeks in advance, hence her message to me.
I would personally love a black w gold B30 in Togo or Epsom as my first Hermes quota bag.
Do you recommend I make purchases in other categories before my next appt in Oct to strengthen my profile.
I do want many other home ware pieces but I also love pieces from other categories. Perhaps silks & rtw would be good choices as I haven’t ventured there yet.
thank you again for your very helpful perspective & advice ! Very much appreciate it!

I think with most items being completely out of stock, any items that you genuinely want and can actually receive through your SA would be good to purchase as soon as they are available.

 

[Hikar1]

Do most people even bother to make an appointment with their SAs for small (< $500) purchases?

I worked with an SA in 2019, but took a break from shopping throughout the entirety of 2020. I'm not even sure if my SA even works at my local store anymore..

I am, by my own definition, a very small fry at H, and just don't want to inconvenience the SA when she can work with other clients that might provide her a bigger commission. I'm just wondering if I'd be better off as a walk-in customer, since I have no aspirations to acquire a quota bag.