Maintaining an H relationship

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#3,095
Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
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#4,321
rollingrock said:
Hello, I’m a newbie here!

I don’t go to H store anymore because I don’t get assigned a SA before pandemic. Before I went in, bought some stuff and got out. No SA really checked on me or asked me if I need anything. I asked one of the people there if i need different sizes.

How do you get a SA? I went to SCP store :(
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I have the same question...I never really had a "real" SA and shopped with different people. I got the card of a lovely SA last time but she never replied :/
 
#4,322
RitaLA said:
No worries. Once I moved to Vegas I was ready to start fresh. I tried to continue my relationship with my SA in California but she wasn’t answering my texts, which weren’t that many. I would text her maybe once every two months asking for one or two items at a time but I noticed she was very resistant to order things for me. So I was like, “yeah, I am not wasting my time with this. If I am gonna spend that much money, I want what I want.” I am open minded and flexible when it comes to bags and colors and such. I remember I loved a specific bracelet and I asked her if she could order it for me. She said no. I asked if she could custom order it from France and she said no. I think that was the breaking point. Before I met my Vegas SA I found a SA in Denver and during our first zoom call she put in an order for the bracelet and it is being made in France. She didn’t make a big deal about it. Super annoying.
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SCP is my home store as well. I have similar experience and I might switch to Vegas store soon. Which Vegas store you think it's the best?
 
#4,325
I'm at a 1:1 ratio for a B or K and have a K25 or K28 on my wishlist. I was going to go in again to buy some blankets, bracelet, and wallet.. but couldn't get in touch with my SA via text. I called the store and apparently she is away for a couple of weeks and they did not tell me when exactly she would return. I really wanted to get a K for my birthday next month. The store told me they can arrange for another SA to help me out in the meantime... should I go and purchase with a different SA and ask for a K... or just wait until my SA might return?
 
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#4,326
jmc495 said:
I'm at a 1:1 ratio for a B or K and have a K25 or K28 on my wishlist. I was going to go in again to buy some blankets, bracelet, and wallet.. but couldn't get in touch with my SA via text. I called the store and apparently she is away for a couple of weeks and they did not tell me when exactly she would return. I really wanted to get a K for my birthday next month. The store told me they can arrange for another SA to help me out in the meantime... should I go and purchase with a different SA and ask for a K... or just wait until my SA might return?
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Do you have a good connection with your current SA? In the past, has she offered you/transferred stuff for you that you like? Was she helpful? If yes, I will wait for her if I was in your position.
 
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#4,328
Hello everyone! So this is maybe a weird one, and I'm hoping I'm just over-reacting. I've been shopping wtih my SA for a year now. I bought quite a lot of items, and got my first Birkin (top of my wishlist) within 2 weeks of asking after about 5-6 mo of shopping. I don't live in the city where the store is but I text the SA and he orders things for me. In fact he was able to get approval to have the Birkin shipped to me. In the past 5 months I've continued to shop, buying a couple of items every month.

I planned my trip to the city a month ago, and I sent my SA a bunch of things I was interested in, including some shoes. When I visited the store I tried a lot of things on, and I purchased a pillow, several more expensive dinnerware items, a scarf, a shirt, and a pair of shoes; but I declined the other two pairs I was initially interested in. The store manager came out to meet me and we had a pleasant conversation (although I stupidly mentioned that I was not super excited about the latest collection). We did talk with my SA about my wishlist and adjusted my preferences. He was great as usual, very kind and helpful

I came home, and a few days later texted him that I actually would like to get a few more items (including a pair of shoes I declined at the store). Initially he was texting me, but then silence for several days, and finally today after a text from me, he very shortly replied to me, saying that the items I want will have to be ordered and then they'll be set aside for me. I got a cold vibe from him, not sure why, and now I'm worried that I'm "burned" because I didn't get all the items I said I was interested in (some of them he had to order in...). Did I really screw up my relationship with my SA or am I reading into the situation too much? Sorry if it's too crazy, but I genuinely enjoy shopping with him and really hate it if I ruined it somehow...
 
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#4,330
jennyy said:
@Kasia F. it doesn’t sound like you did anything wrong to ruin your relationship with your SA. Your SA may have just been having a bad day and responded curtly. Don’t worry too much about it!
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Thank you so much for the reassurance! I realize that ordering items into the store takes up his time and effort, and so I was worried that by not getting all of these items, he was upset….I was used to him responding to me the same day so i was surprised about his several days of silence.

It’s reassuring that to the outsider it seems ok!! :) thank you :)
 
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#4,331
jmc495 said:
I'm at a 1:1 ratio for a B or K and have a K25 or K28 on my wishlist. I was going to go in again to buy some blankets, bracelet, and wallet.. but couldn't get in touch with my SA via text. I called the store and apparently she is away for a couple of weeks and they did not tell me when exactly she would return. I really wanted to get a K for my birthday next month. The store told me they can arrange for another SA to help me out in the meantime... should I go and purchase with a different SA and ask for a K... or just wait until my SA might return?
Click to expand...

It’s great that you’re at 1:1 in your spending now. Hopefully you have a good rapport with your SA and she is aware of your K wishes. The artificial deadline that you‘ve set for getting a quota bag by your birthday is okay as long as you realize that H may not produce the results you want in the timeframe you’ve chosen. It’s good to have goals and okay to share those with your SA, but if you have a good relationship with her and she’s working for you, I’d be hesitant to go around her while she’s on vacation. A new SA, especially if you don’t intend to be her regular client, may not be able (or willing) to get you a bag any faster.
 
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#4,332
Kasia F. said:
Hello everyone! So this is maybe a weird one, and I'm hoping I'm just over-reacting. I've been shopping wtih my SA for a year now. I bought quite a lot of items, and got my first Birkin (top of my wishlist) within 2 weeks of asking after about 5-6 mo of shopping. I don't live in the city where the store is but I text the SA and he orders things for me. In fact he was able to get approval to have the Birkin shipped to me. In the past 5 months I've continued to shop, buying a couple of items every month.

I planned my trip to the city a month ago, and I sent my SA a bunch of things I was interested in, including some shoes. When I visited the store I tried a lot of things on, and I purchased a pillow, several more expensive dinnerware items, a scarf, a shirt, and a pair of shoes; but I declined the other two pairs I was initially interested in. The store manager came out to meet me and we had a pleasant conversation (although I stupidly mentioned that I was not super excited about the latest collection). We did talk with my SA about my wishlist and adjusted my preferences. He was great as usual, very kind and helpful

I came home, and a few days later texted him that I actually would like to get a few more items (including a pair of shoes I declined at the store). Initially he was texting me, but then silence for several days, and finally today after a text from me, he very shortly replied to me, saying that the items I want will have to be ordered and then they'll be set aside for me. I got a cold vibe from him, not sure why, and now I'm worried that I'm "burned" because I didn't get all the items I said I was interested in (some of them he had to order in...). Did I really screw up my relationship with my SA or am I reading into the situation too much? Sorry if it's too crazy, but I genuinely enjoy shopping with him and really hate it if I ruined it somehow...
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No, you’re fine. You’re doing great, sounds like you’re having fun and enjoying your shopping and sounds like your SA is great with you too, having introduced you to the SM. It is okay to say you’re not excited about the new collection, it shows you have an opinion and follow H and other fashion. All good. It is also fine to not buy everything you’ve asked to see before a store visit and your SA probably wasn’t being cold, you just caught him before days off and his reply day was busy. No worries.

Requesting products: Most of us have a list we email or text before a store visit with the things we want the SA to pull for us. Most things the store has on hand or are easy to get. However, it might be good to tell your SA the next time you request products which things you are not sure about and just want to see, and which request items you really want/have already decided to buy. Then, if it is a hard to get item, he can decide what hoops he is willing to jump through under those circumstances. He may be willing to call in favors, wheeling and dealing with the SM or other stores to get you something you’re sure you want, but not willing to do that if you’re unsure or the item will be hard to sell if you decide against it. In other words it helps a lot if you are both clear about expectation. I do think that his response was a polite way of saying that he’ll get you those items, including the shoes you previously declined, but there’s an expectation you’ll take the items.

BTW, it’s okay to decline items that are just simply not going to work, and your SA knows that. Sometimes that’s just how it is, so don’t ever buy something you don’t want just to make him happy. Just keep in mind his perspective and that he probably also deals with a few crazy/nightmarish clients. If you keep up with what you’re doing you’ll always be a favorite. :smile:
 
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#4,333
Etriers said:
No, you’re fine. You’re doing great, sounds like you’re having fun and enjoying your shopping and sounds like your SA is great with you too, having introduced you to the SM. It is okay to say you’re not excited about the new collection, it shows you have an opinion and follow H and other fashion. All good. It is also fine to not buy everything you’ve asked to see before a store visit and your SA probably wasn’t being cold, you just caught him before days off and his reply day was busy. No worries.

Requesting products: Most of us have a list we email or text before a store visit with the things we want the SA to pull for us. Most things the store has on hand or are easy to get. However, it might be good to tell your SA the next time you request products which things you are not sure about and just want to see, and which request items you really want/have already decided to buy. Then, if it is a hard to get item, he can decide what hoops he is willing to jump through under those circumstances. He may be willing to call in favors, wheeling and dealing with the SM or other stores to get you something you’re sure you want, but not willing to do that if you’re unsure or the item will be hard to sell if you decide against it. In other words it helps a lot if you are both clear about expectation.
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Thank you for your detailed response!
I guess I feel guilty cause I was convinced I’d get the over the knee boots but once I tried them on I wasn’t impressed. and I declined the Oran sandals that I later decided I wanted but I guess they sold in the short time… I’ll try to stick with what you and jmc495 said, and not freak out lol (it’s not even about the B/K) just about the whole experience of shopping at that boutique ;)
 
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#4,334
Kasia F. said:
Thank you for your detailed response!
I guess I feel guilty cause I was convinced I’d get the over the knee boots but once I tried them on I wasn’t impressed. and I declined the Oran sandals that I later decided I wanted but I guess they sold in the short time… I’ll try to stick with what you and jmc495 said, and not freak out lol (it’s not even about the B/K) just about the whole experience of shopping at that boutique ;)
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Yeah, you’re alright. No need whatsoever to freak out. Just be open with him about your thinking. Sometimes I’ll tell my SA items I’d like to see at the visit, but I also know he goes into overdrive getting me things, lol! So knowing that, I might say, Here’s my list….I really want the Orans in white, the blanket and the wallet, but I don’t know about the scarf. I’m not sure about the blue colorway and I’d just like to look at it, so don’t drive yourself bonkers on my behalf if getting it will be a quest for the holy grail. I think he appreciates that. :smile:

P.S. Love your sweet doggie!
 
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#4,335
Hi everyone, learning so much from this thread on here! I’m an H newbie myself and still trying to figure out how to build an established relationship and purchase history with SA / store. I’ve only gone into my home store a few times since the recent start of my H journey, but sometimes what I wanted would only be available online but not at the store. During the last visit, I wanted shoes that weren’t available in the store. My SA said she can order them online for me, but then also asked if I’m willing to wait a few months for them to arrive in the store. Does either option make a difference on whether the purchase will be tied to my profile at the store?? I thought as long as I go through my SA for online purchases, those items still count toward my purchase history at the store / my SA’s commission. If so, why would my SA ask if I would like to wait instead?

Also, can anyone offer insights on reasons for / how to maintain a relationship with SAs overseas? I loved my shopping experience in Paris at Av. George V a few years ago and really connected with my SA at the time. I was even offered a B25 at the end but I didn’t take it, thinking I was too young to have one (even though I was already in my early 30s ). Definitely a newbie mistake and still kicking myself for that… anyway, I live in the US but I assume SAs cannot ship items or quota bags overseas, is that correct? Is there a point or even possible to maintain this relationship with her, if I cannot see her or visit the store in person unless I’m traveling to Paris again?

TIA!!! ;)
 
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