Maintaining an H relationship

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#3,095
Please focus on the title of this thread rather than each other, TY

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For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
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#4,156
lxp727 said:
The original SA I was working with (~a year) went on a leave and when I couldn't reach her at the expected time of her return, I stopped by the store and picked up a few things with a new SA, whom I really enjoyed working with. But my original SA just came back and now I feel really bad I shopped with someone else - does anyone have experience working with two SAs at the same store and if so, how do you split your purchases? Since I liked both, I'm not sure what to do or what is right at this point.
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How strongly can I express this:
If your SA was away, or unable to tend to your needs for whatever reason,
WHY SHOULD YOU FEEL BAD! if you allowed someone else to serve you?
Stop thinking this is Hermes, so how should I handle this?
Just go with what you personally feel and believe to be right;
not what you 'think' Hermes would think is right.
 
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#4,157
WhiteBus said:
You have clearly been a reliable client in a position to buy what takes your fancy.
Your SA has probably thought, or had the idea put to her, that you might be the kind of client who could be interested in some other Hermes offerings
With your purchasing portfolio, I don't think you should read any more into it than that.
Do not feel obliged to buy RTW or anything else for that matter.
If necessary you should say so firmly, but it should not come to that.
You must be a valued client that they would not wish to loose.
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Thank you for your advice, WhiteBus!
 
#4,159
frenchcitygirl said:
This is pure speculation but I sense that the pre-spend for quota bags is going up.

I say this because:
1/ There seems to be more people trying to get quota bags based on what I'm seeing on Instagram and YouTube (and price increases at Chanel may continue to encourage this)
2/ Looking at recent financials, Hermes managed to increase the sale of non-leather goods whilst the supply of bags seems to be down
3/ Quota bag prices on resale websites have gone through the roof (I suspect this is partly due to increased demand and resellers having to pre-spend more)

Again this is speculation, but @Ball it may be that your SA has realised she'll need you to spend more / across more categories to continue to offer you so many bags. Or it could be that the SM has reviewed your profile and told your SA that it's light vs. the bags being offered.

In your position, I'd try to get more clarity from your SA since you have such a good relationship. Do you need to hit a certain spend in RTW to make sure you get your SO? This is what I'd be worried about.

If so, you can decide to continue to play the game. If not, then you don't need to spend $3,000 on a tee and sweater you never wanted!

it could also be that your SA is short on hitting her sales goals this month and that this has nothing to do with your purchase history... But I wouldn't drop so much money without knowing what's going on and no one on this forum will know!

Best of luck and keep us posted xx
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Yes, no one knows the mystery behind the H game! I'll be going into the store after my trip next week so I'll keep you all posted :)
 
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#4,160
880 said:
+1. I love designer RTW, but some H pieces just don‘t fit my body type (Long waisted, thicker in the waist, with shorter arms). Hermes cannot always accommodate the alternations I need (especially in outerwear), and going up or down a size messes with the shoulder. But, H RTW can be far better priced than comparable pieces at Brunello Cuchinelli, Dior, or Chanel, and it doesn’t hurt to keep an open mind and try new things. you may be very pleasantly surprised. And, sometimes the pieces that you think you love end up not being the pieces you take home. Take comfort in the fact that no SA wants to sell you stuff that you will end up regretting.
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Thank you, 880! I am petite (5'2") so although their long cashmere coats look good on the models, I'm not sure if they will look good on me! And not sure if their in-house tailor would entertain my shortening the coat request :P And I don't like their hip length cashmere jackets as to me, cashmere coats have to be knee length, not hip length, or else the elegance is lost.

Maybe I'll try a sweater or a tee first ......
 
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#4,161
Ball said:
Thank you, 880! I am petite (5'2") so although their long cashmere coats look good on the models, I'm not sure if they will look good on me! And not sure if their in-house tailor would entertain my shortening the coat request :P And I don't like their hip length cashmere jackets as to me, cashmere coats have to be knee length, not hip length, or else the elegance is lost.

Maybe I'll try a sweater or a tee first ......
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do you like their silks? I love Hermes Twillanie styles and my favorite is their long cardigan! it is a super easy throw on piece that you can dress up & down! new color/prints come in each season :) https://www.hermes.com/us/en/product/circuit-24-faubourg-long-twillaine-vest-H1E2828D81U34/
 
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#4,162
for what its worth, i am also 5'2" and i purchased a long cashmere coat recently and the in house tailor shortened the sleeves and length without any problem and did a great job.! and alterations were complementary!

Ball said:
Thank you, 880! I am petite (5'2") so although their long cashmere coats look good on the models, I'm not sure if they will look good on me! And not sure if their in-house tailor would entertain my shortening the coat request :P And I don't like their hip length cashmere jackets as to me, cashmere coats have to be knee length, not hip length, or else the elegance is lost.

Maybe I'll try a sweater or a tee first ......
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#4,163
Chrismin said:
for what its worth, i am also 5'2" and i purchased a long cashmere coat recently and the in house tailor shortened the sleeves and length without any problem and did a great job.! and alterations were complementary!
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Do you need to be in a store with an in-house tailor for this, or would you have to bring your purchase to one?
 
#4,164
not sure- i purchased at the store , and the SA called the tailor but i am not local to my store and i recently purchased coat for my mother and she said w RTW you can bring back any time for complimentary tailoring..?
i dont know if you mean if you purchase on line - then bring to store? this latter scenario - i am not sure of the answer..

biorin said:
Do you need to be in a store with an in-house tailor for this, or would you have to bring your purchase to one?
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#4,166
_kiki119_ said:
do you like their silks? I love Hermes Twillanie styles and my favorite is their long cardigan! it is a super easy throw on piece that you can dress up & down! new color/prints come in each season :smile: https://www.hermes.com/us/en/product/circuit-24-faubourg-long-twillaine-vest-H1E2828D81U34/
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Thank you for the suggestion! I'm not particularly crazy about H scarves as I found them difficult to tie and have them stay on nicely but on clothing, maybe I can give it a try :P Maybe I'll check out their short cardigans instead :)
 
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#4,167
Ball said:
Thank you for the suggestion! I'm not particularly crazy about H scarves as I found them difficult to tie and have them stay on nicely but on clothing, maybe I can give it a try :P Maybe I'll check out their short cardigans instead :smile:
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H has two types of silks. One I also find hard to tie (it falls off all the time), and the second is way better and even can be washed in a Waschmaschine
 
#4,170
Hi everyone. Was wondering if anyone knows how transfer of items works between stores? Does the store that requests the item from another store have to ‘trade’ it for something else? Trying to figure out if transferring items is a hassle for the store or if it’s no big deal, and if it should be avoided to request too many transfers.

I get that you should try to stick with one SA and one store, so am I correct in thinking that if they don’t have an item available it’s better to transfer it to your home store rather than going to the other store that has stock and purchasing it yourself there? Although what adds to the confusion is sometimes my SA will offer to transfer an item for me, but sometimes they won’t offer to even though I know another store in the same city has it in stock.
 
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