Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

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[september1985]

my SA has been ok with responding, but when I request to order something I saw online, she takes forever and in the past, I’ve even missed out. I think with the new appointment system, the SAs just see appointment after appointment all day non-stop -and this creates a scenario wherein we could only shop via an in-store appointment because the SAs are otherwise very busy and unavailable.
I can easily buy the online item, but my SA is so awsome that I’d rather give her the sale. so what is one to do?

 

[RitaLA]

my SA has been ok with responding, but when I request to order something I saw online, she takes forever and in the past, I’ve even missed out. I think with the new appointment system, the SAs just see appointment after appointment all day non-stop -and this creates a scenario wherein we could only shop via an in-store appointment because the SAs are otherwise very busy and unavailable.
I can easily buy the online item, but my SA is so awsome that I’d rather give her the sale. so what is one to do?
[/QUOTE
I hear ya ... not sure which item you’re considering but I shared the same feeling before and my SA said she wasn’t finding the item. I told her it was available online. She told me to try to purchase it. I did it once and it seemed like the transaction went through but later I got an email saying that the item wasn’t available. H never removed the item from the site. So a couple weeks went by, I tried to purchase it again and the website kept giving me error messages.

 

[WhiteBus]

my SA has been ok with responding, but when I request to order something I saw online, she takes forever and in the past, I’ve even missed out. I think with the new appointment system, the SAs just see appointment after appointment all day non-stop -and this creates a scenario wherein we could only shop via an in-store appointment because the SAs are otherwise very busy and unavailable.
I can easily buy the online item, but my SA is so awsome that I’d rather give her the sale. so what is one to do?

online inventory is not the same as that available through the retail outlets - that is why you miss out
if you miss out your SA does not make a sale, your bestowed patronage is worthless

 

[RitaLA]

my SA has been ok with responding, but when I request to order something I saw online, she takes forever and in the past, I’ve even missed out. I think with the new appointment system, the SAs just see appointment after appointment all day non-stop -and this creates a scenario wherein we could only shop via an in-store appointment because the SAs are otherwise very busy and unavailable.
I can easily buy the online item, but my SA is so awsome that I’d rather give her the sale. so what is one to do?

I hear ya ... not sure which item you’re considering but I shared the same feeling before and my SA said she wasn’t finding the item. I told her it was available online. She told me to try to purchase it. I did it once and it seemed like the transaction went through but later I got an email saying that the item wasn’t available. H never removed the item from the site. So a couple weeks went by, I tried to purchase it again and the website kept giving me error messages.

 

[_kiki119_]

my SA has been ok with responding, but when I request to order something I saw online, she takes forever and in the past, I’ve even missed out. I think with the new appointment system, the SAs just see appointment after appointment all day non-stop -and this creates a scenario wherein we could only shop via an in-store appointment because the SAs are otherwise very busy and unavailable.
I can easily buy the online item, but my SA is so awsome that I’d rather give her the sale. so what is one to do?

have you asked your SA if they prefer you to order online or with them? When I see something online, I would just text her "hey, I saw XXX online, would you prefer me to order directly online or would you able to order for me?" My SA usually would just prefer me to order online when I see something...

also I have read that online orders are also facing delay and takes a while for things to arrive.

 

[RitaLA]

have you asked your SA if they prefer you to order online or with them? When I see something online, I would just text her "hey, I saw XXX online, would you prefer me to order directly online or would you able to order for me?" My SA usually would just prefer me to order online when I see something...

also I have read that online orders are also facing delay and takes a while for things to arrive.

She prefers that I order it from her. She will look into it and try to see if she can find it for me.

 

[september1985]

hello to everyone that responded, you made some very good points, thank you. my SA asked if I could order everything H with her even small items like lipsticks. I like a necklace I saw online, she confirmed that it can be purchased through her and she will directly ship to me. last update was 3/30 saying she would place the order the following day. I called the store that Thursday and left her a message. I don't know the process, maybe she has to transfer it in and make sure its not scratched, so I’m giving her time. the lack or communication is frustrating since in the past I missed out on the same necklace for this reason

 

[WhiteBus]

3/30 is only a week ago and we have had Easter in the middle of that.
If you have previously been frustrated by the process of relaying your order to your SA and the getting upset by a lack of communication, why do you continue to do it then moan about it?
You are the customer; you choose the way you choose to shop - not a SA.
Why don't you just wait until some of the constraints imposed because of covid are lifted.
Then you can go and shop in person. There is nothing the Hermes sells that can't wait.

 

[september1985]

I did acknowledge that going though my SA takes time and I’m allowing for that given all the variables. I guess I put up with it for the same reason most of us on this thread do -and the reason there is even a thread to begin with lol! to maintain an H relationship for purposes of getting more offers

 

[xsimplicity]

I did acknowledge that going though my SA takes time and I’m allowing for that given all the variables. I guess I put up with it for the same reason most of us on this thread do -and the reason there is even a thread to begin with lol! to maintain an H relationship for purposes of getting more offers

I am in the same boat, so you are definitely not alone!

 

[_kiki119_]

(3) remember that the whole ordering process, whether from another store or the web, seems very tedious and time-consuming for your SA (I swear it looks like a simple web order turns into three transactions for ours!) and be thankful and courteous about it

100% this!!! whenever I could I sticks with whatever is available in her boutique. for example, I wanted a GP30 in pink/red tone, she offered one up in her boutique and one is another, I just ended up buying on in store knowing it would be easier for both of us... my SA always wants to find stock for me and try to transfer... but whenever she can't transfer i just simply ask what she has similar in her store that she can offers.

 

[lxp727]

My SA was kind enough to order me a pair of shoes that I wanted that’s from another store. The order went through about two weeks ago (paid via an emailed payment link) but the other store just hasn’t shipped them yet - I’m thinking that pestering the other store must be a thankless job so I’m staying patient and not asking my SA for an update yet.

 

[DimpleGirl]

Hi everyone, I have a dilemma and I need your opinion.
I started my H journey back in July of last year at my local boutique. At my first appointment, the SA who is a sales manager, asked for my wish list right away and I purchased an evelyne TPM and a twilly. I was also interested in a pair of shoes and the SA said she had to order them in. When my shoes arrived at the boutique, the SA asked me to come in and she also offered a Birkin 25 gold, verso. Needless to say, I took the offer and our relationship started then. Since then, I bought a picotin 18, another evelyne, belts, twillies, men wallet and rodeo. She then went on a maternity leave and I started working with another SA. This SA is new to the boutique. He is also very nice and sweet. Within the last 4-5 months, he offered me a Constance Togo, Kelly Danse, Constance 18, Evelyne mini and most recently, he offered me an SO. This is where my dilemma comes in. My original SA is now back from her maternity leave. Do I leave the new SA who just offered me an SO and go back to her? Or do I stick with the new SA? The original SA has been there for 10 years, so I'm sure she has a lot of clients. So I think I would prefer staying with the new SA. But, how do I say it to her? Or do you think I should go back to the original SA? Honestly, they both are great. I don't mind shopping with either one. Thank you for your inputs.

 

[WhiteBus]

You cannot predict the future.
When will your first SA go on maternity leave again?
When your new SA get promotion and leave the store?
You really need to leave the channels of communication open with them both.
If this were not Hermes and you hadn't read all this stuff about SA relationships you wouldn't even be having this quandary.
To be facetious, your first SA left you in the lurch because having a baby was more important and the new SA stepped into breech and saved you. Of course that is stupid but it might give an angle on your dilemma. Ideally you discuss it with both of them; you might find it is a discussion they have had already.

 

[Bebeh]

Hi everyone,

i have a question. I’ve tried to build a relation with this SA at my home store and bought from her 3 times. Sandals, scarfs,wallets, jewelry. 2 times i called the store to have an appointements with her and another time i dropped by and she had 15 min for me. I texted her few times to inquire few items. She is either never responsive or just say she will tell me if she sees it. I texted her again because i want to buy 2 pairs of sandals for the summer and she is not responsive again. She reads it but doesnt reply. Should i just call the store to book with another SA. It feels like i wont be able to have a relation here and get items that i would want to buy. Because of covid i need to book an appointment to go in store.
let me know your experience.

thank you so much