Maintaining an H relationship

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#3,095
Please focus on the title of this thread rather than each other, TY

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For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
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#3,826
I heard it’s better to buy multiple things at once.

Hikitten said:
I’ve been working in building my relationship at my home store for the past year and half and unfortunately my SA just left so I’m starting with a new SA now. I’m curious what everyone’s experience is when they got their first offer. Did you go in buying several items or one big item when you got that offer? I tend to go in and buy one thing at a time. Wonder if it’s better to wait and buy it all
At once. I also like going in often to chat with my (old) SA and seeing what’s new. But I can’t buy multiple things every time. Also feel like I’m running out of things I want that aren’t bags
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#3,827
I have had the same sa for 1.5 years and I have spent a considerable amount with him. He mentioned I am due for an offer, but is mia. I know he is working but will not respond to my texts and is not reachable. Has this happened to anyone? I am generally ok with him, but being responsive is important. I have asked about several items to purchase and to come in to to make an appointment to make purchases, and he responded once in the last month to say that he in fact is working. I am at a loss of what to do, could he be firing me as a client?
 
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#3,828
RitaLA said:
This relationship with Hermes is like dating all over again. You know when you happened to like a guy and he looked at you in a certain way, or acted in a specific way that makes you think he likes you and will invite you for a date?? That’s exactly what is happening with all of us. It’s crazy!!!! I am not complaining....just analyzing and thinking how funny this is. I came to a point where I told my SA that I will just enjoy the journey and buy the things that I enjoy. No pressure to offer me a bag. Let’s see how this ride will go
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. . . and how many dating relationships end with heartbreak?
The word carries too much baggage and encourages inappropriate emotional involvement.
 
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#3,829
vlando said:
I have had the same sa for 1.5 years and I have spent a considerable amount with him. He mentioned I am due for an offer, but is mia. I know he is working but will not respond to my texts and is not reachable. Has this happened to anyone? I am generally ok with him, but being responsive is important. I have asked about several items to purchase and to come in to to make an appointment to make purchases, and he responded once in the last month to say that he in fact is working. I am at a loss of what to do, could he be firing me as a client?
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may I know which state/country do you live? 1.5 years sound a bit long to me. Doesnt your SA offer any non-quota bag at all?
 
#3,830
miuciaxoxo said:
may I know which state/country do you live? 1.5 years sound a bit long to me. Doesnt your SA offer any non-quota bag at all?
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I am in the us, and I have gotten 1 quota bag during this time, and offers for 2 quota bags not on my wish list. I have not received any offers for non quota bags at all but have asked for them. My last quota bag purchase was last summer. I am just not sure what to do and am at a loss.
 
#3,832
WhiteBus said:
Have you expressed your dissatisfaction to your SA?
You are clearly not receiving the kind of service you want.
You need to be more assertive; that does not mean you should be unpleasant.
If you were shopping anywhere else you would not allow yourself to be messed about like this,
so stop being nervous just because is Hermes.
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I have not, I was worried to ruin the relationship. I think I will have to do it, as I am not happy at the service I am receiving.
 
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#3,834
hi all! i been reading these posts. im new to the H journey and seeking some advice. Backstory: im on the west coast and my first SA experience at current home store was pretty bad… the first SA didn’t want to order anything for me but i still got a sandal and a twilly and she took down my wishlist. So i tried another SA and he would order anything i ask during the appointment as long as the item is available. i got several things and didnt ask about bags. both of them are not very responsive however i did ask the second sa if he is responsive during our appointment and he did say he has clients who he hasn’t respond in two weeks. is this normal? after my appointment i thank him and his time and said let me know if there are any new arrivals and said im looking for evelyne tpm gold on gold and kelly danse. i thought we connected because we talked a lot about homes and he said he was a home specialist. mothers day is coming up so im looking for either of those bag for my mom… should i be patient and text him in two weeks if he hasn’t respond or should i be concerned if he doesn’t text me back or when should i text him? should i try another SA AGAIN? i asked other people who shop at the same store and all their sa respond in days sometimes even an hour.. thanks!
 
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#3,835
I found 2 SAs that I really like but at 2 different stores. Is it ok to develop both relationships or do you guys think it would be a big no no. One is in my city and the other one is in a different State. I just simply appreciate the fact that the SAs have different strengths and they approach things differently. I would buy items from both. Thank you ladies
 
#3,836
RitaLA said:
I found 2 SAs that I really like but at 2 different stores. Is it ok to develop both relationships or do you guys think it would be a big no no. One is in my city and the other one is in a different State. I just simply appreciate the fact that the SAs have different strengths and they approach things differently. I would buy items from both. Thank you ladies
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It’s perfectly fine...unless you want a quota bag. Unless you’re dropping enough cash to make the SA not care about the lost commissions to the other SA (tens of thousands each annually) I would strongly suggest picking one SA and being strictly loyal to them going forward. Even if the SA doesn’t mind, it will be much more difficult to get their SM to approve the bag offer for someone that splits their loyalty with another store.
 
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#3,837
acrowcounted said:
It’s perfectly fine...unless you want a quota bag. Unless you’re dropping enough cash to make the SA not care about the lost commissions to the other SA (tens of thousands each annually) I would strongly suggest picking one SA and being strictly loyal to them going forward. Even if the SA doesn’t mind, it will be much more difficult to get their SM to approve the bag offer for someone that splits their loyalty with another store.
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Makes sense! Thank you very much for sharing input. I appreciate it
 
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#3,838
Hello. I bought my first Evelyne last March when I walked in to the boutique, a few weeks before lockdown and the stores closed.

Last August, while the stores were still closed, I emailed the SA who sold me the evie about a strap I saw online. I wanted to see the real life colors on the strap - luckily, she had it in store and sent me pics, but I decided against it at the time after seeing the real life pics. I mentioned to her then I’d like to come see her again when things are more normal....to see some other things....since I can never really be sure about colors from online pictures. She responded to let me know I can book an appointment with her in Sept when the stores open. I replied saying I would keep in touch, (but didn’t promise Sept since it depends on the pandemic situation, in my opinion.)

Sept through Dec was very busy for me (and I was still not comfortable with going out), so it was late Dec when I finally emailed her again for appointment. I asked if the strap was still in store, and if so, I would get it this time, regardless of the color, as I’d thought about it and decided I do need it. She never responded to me and then I forgot about it again till now, when I want to use my evie again.

Should I send her another email now to ask for appointment? Or just call the store and have someone assigned to me?

Also, I feel like it’s kind of a catch 22 with the appointments these days. I don’t want to waste their time (and mine) by going in and not purchasing anything. But I also don’t know what they have in store (unless I email them and ask). I like a lot of things, but am new so I would like to browse and see them up close before committing to buying.....so it doesn’t seem right to email a list of items, ask if they have in store, and then feel like I’m committed to buy something from the list at the appointment when I go.

Anyway, I’m not after a BKC. I just don’t want to ask for an appointment without knowing it’s available in store, but I don’t know what’s available unless I ask for appointment?? And, do I contact her again or just ask the store directly? Thanks in advance!
 
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#3,839
Annawakes said:
Hello. I bought my first Evelyne last March when I walked in to the boutique, a few weeks before lockdown and the stores closed.

Last August, while the stores were still closed, I emailed the SA who sold me the evie about a strap I saw online. I wanted to see the real life colors on the strap - luckily, she had it in store and sent me pics, but I decided against it at the time after seeing the real life pics. I mentioned to her then I’d like to come see her again when things are more normal....to see some other things....since I can never really be sure about colors from online pictures. She responded to let me know I can book an appointment with her in Sept when the stores open. I replied saying I would keep in touch, (but didn’t promise Sept since it depends on the pandemic situation, in my opinion.)

Sept through Dec was very busy for me (and I was still not comfortable with going out), so it was late Dec when I finally emailed her again for appointment. I asked if the strap was still in store, and if so, I would get it this time, regardless of the color, as I’d thought about it and decided I do need it. She never responded to me and then I forgot about it again till now, when I want to use my evie again.

Should I send her another email now to ask for appointment? Or just call the store and have someone assigned to me?

Also, I feel like it’s kind of a catch 22 with the appointments these days. I don’t want to waste their time (and mine) by going in and not purchasing anything. But I also don’t know what they have in store (unless I email them and ask). I like a lot of things, but am new so I would like to browse and see them up close before committing to buying.....so it doesn’t seem right to email a list of items, ask if they have in store, and then feel like I’m committed to buy something from the list at the appointment when I go.

Anyway, I’m not after a BKC. I just don’t want to ask for an appointment without knowing it’s available in store, but I don’t know what’s available unless I ask for appointment?? And, do I contact her again or just ask the store directly? Thanks in advance!
Click to expand...

eMail her again for an appt, and if you don’t hear back in a week, call the store directly for an appt. Your SA could be busy, sick, overwhelmed with life...or not even there anymore. Don’t be so concerned about wasting their time, it’s not like every visit is an expected sale, even with the appt system. Tell her ahead of time you want to look at bag straps and she’ll likely pull a selection out for you to check out.
 
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#3,840
duggi84 said:
eMail her again for an appt, and if you don’t hear back in a week, call the store directly for an appt. Your SA could be busy, sick, overwhelmed with life...or not even there anymore. Don’t be so concerned about wasting their time, it’s not like every visit is an expected sale, even with the appt system. Tell her ahead of time you want to look at bag straps and she’ll likely pull a selection out for you to check out.
Click to expand...
Thanks!
 
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