Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

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[acrowcounted]

What do you think when your SA ignores your questions? I understand if she doesn’t reply in a few days cause she’s busy or was off, but what if she completely disregards your questions? Lol she’s done this previously too and I guess I should’ve caught on the cue on the type of questions I ask but whenever I ask regarding quota bags like how hard is such colour or combo to Come by or how about this seasons colours and what she thinks the chances are - it’s like she just doesn’t bother answering me cause I’d never hear from her and the next time I’d hear from her is when she tells me something I’ve had previously asked for has arrived in the store. Totally disregarded my previous question(s). And here I know of people getting offered their dream combos and that’s why I asked about bag combos since she’s never asked me and told me the more specific I am the harder it would be. Maybe I’m thinking too much?

I mean it kind of sounds like you are asking her to predict the future so I’m not sure what kind of answer she could give you, especially in writing. Many SAs are (rightfully) leery to put any contact about quota bags into writing as people take them as guarantees and get upset when they don’t pan out. Unless she has the exact thing available to offer you on the spot, the best she can say is “maybe?” so what’s the point in answering at all, I guess. Those types of questions are best asked in person to get a more candid response. Or even better, just tell her what you’re looking for, it doesn’t really matter how hard it will be to get it if it’s what you want regardless.
ETA I’m sure if you asked for something crazy like “and I’m really hoping for a Himalayan mini Kelly before summer!” your SA would probably respond with how that’s unlikely.

 

[WhiteBus]

What do you think when your SA ignores your questions? I understand if she doesn’t reply in a few days cause she’s busy or was off, but what if she completely disregards your questions? Lol she’s done this previously too and I guess I should’ve caught on the cue on the type of questions I ask but whenever I ask regarding quota bags like how hard is such colour or combo to Come by or how about this seasons colours and what she thinks the chances are - it’s like she just doesn’t bother answering me cause I’d never hear from her and the next time I’d hear from her is when she tells me something I’ve had previously asked for has arrived in the store. Totally disregarded my previous question(s). And here I know of people getting offered their dream combos and that’s why I asked about bag combos since she’s never asked me and told me the more specific I am the harder it would be. Maybe I’m thinking too much?

to answer your question:

please stop bothering me

 

[luxlover88]

I mean it kind of sounds like you are asking her to predict the future so I’m not sure what kind of answer she could give you, especially in writing. Many SAs are (rightfully) leery to put any contact about quota bags into writing as people take them as guarantees and get upset when they don’t pan out. Unless she has the exact thing available to offer you on the spot, the best she can say is “maybe?” so what’s the point in answering at all, I guess. Those types of questions are best asked in person to get a more candid response. Or even better, just tell her what you’re looking for, it doesn’t really matter how hard it will be to get it if it’s what you want regardless.
ETA I’m sure if you asked for something crazy like “and I’m really hoping for a Himalayan mini Kelly before summer!” your SA would probably respond with how that’s unlikely.

thank you - that makes sense. I just never got why other friends of mine with diff SA gets asked what their wish list is and mine doesn’t so that’s why I posed the question myself. I guess the pandemic environment has made it also more difficult for me to go in to ask such questions. Maybe I’ll ask like in the summer when I go in.

to answer your question:

please stop bothering me

Lol yeaa..I’m not the pestering type - I’ve only asked questions like these twice and the other time was about a mini lindy.

 

[HAllDay]

@luxlover88 Trust me, you're not the only pestering type these SAs encounter ALL.THE.TIME. I'm guilty, too. Don't take it too personally. I do think it is better to "pester" in person than over text. It's very easy to avoid questions (esp quota bag questions) over text when the SA doesn't have a definitive answer.

 

[Laurie C]

More to add is that yes H wants u to buy other items than bags... but for me that part of experience and the “thrill” lol also i really love the RTW and silk pieces that i have bought in the process

If h game is not for you, there are many reputable resellers that will save all the song and dance.

I agree. DOn't get me wrong I would love my "wish list"bags, but I enjoy the scarves and the shoes and RTW. Every since the "appointment" rules, I do feel bad when I don't purchase. I don't want to waste my SA time. But there are times that you need to go in and look around to see what is available. Happened to me the other day. I went in to get a scarf and walked out with two scarves, cardigan, and a garden party. I had no idea any of that stuff was there and I never told me SA I was looking for anything like that so she had no clue to text me that things were there. I understand the reason for the appointment policy, but it is causing difficulties maintaining a relationship, at least I think. there were so many times I would just go in to "look" ( before the pandenmic) and walk out with a bunch of stuff I didnt even knew I wanted. Some pictures of my recent "never knew it was there or even thought I wanted it " purchases

 

[luxlover88]

@luxlover88 Trust me, you're not the only pestering type these SAs encounter ALL.THE.TIME. I'm guilty, too. Don't take it too personally. I do think it is better to "pester" in person than over text. It's very easy to avoid questions (esp quota bag questions) over text when the SA doesn't have a definitive answer.

Thank you! This makes me feel better haha

 

[litostar]

Quick question - I inquired with my SA the new baby tableware by providing her screenshots I saw online a while ago. I asked her to let me know once she sees them come in (they come in different designs so I asked her to just let me know). She texted me recently to tell me she sees them on the upcoming list and have quickly reserved me a dinner set. I asked her what a set consists of, which she didn’t reply despite me following up via email. My question is when they arrive, am I expected to take the set? Like if I didnt would it look bad?

 

[acrowcounted]

Quick question - I inquired with my SA the new baby tableware by providing her screenshots I saw online a while ago. I asked her to let me know once she sees them come in (they come in different designs so I asked her to just let me know). She texted me recently to tell me she sees them on the upcoming list and have quickly reserved me a dinner set. I asked her what a set consists of, which she didn’t reply despite me following up via email. My question is when they arrive, am I expected to take the set? Like it I don’t would it look bad?

I wouldn’t stress about it. It sounds like they were coming to your store regardless of your inquiry, she has just earmarked them for you to have the first right of refusal. If you decide not to purchase them, they will just go on the display shelf the same as if you had never asked. No harm and nice of her to make sure you see them first.

 

[litostar]

I wouldn’t stress about it. It sounds like they were coming to your store regardless of your inquiry, she has just earmarked them for you to have the first right of refusal. If you decide not to purchase them, they will just go on the display shelf the same as if you had never asked. No harm and nice of her to make sure you see them first.

That’s reassuring! Thank you so much!

 

[duggi84]

@luxlover88 Trust me, you're not the only pestering type these SAs encounter ALL.THE.TIME. I'm guilty, too. Don't take it too personally. I do think it is better to "pester" in person than over text. It's very easy to avoid questions (esp quota bag questions) over text when the SA doesn't have a definitive answer.

I think it’s also important to remember that sometimes (maybe a lot of the times), the SA’s are as in the dark as we are, so really don’t know what to say.

 

[RitaLA]

This relationship with Hermes is like dating all over again. You know when you happened to like a guy and he looked at you in a certain way, or acted in a specific way that makes you think he likes you and will invite you for a date?? That’s exactly what is happening with all of us. It’s crazy!!!! I am not complaining....just analyzing and thinking how funny this is. I came to a point where I told my SA that I will just enjoy the journey and buy the things that I enjoy. No pressure to offer me a bag. Let’s see how this ride will go

 

[ardenp]

I agree. DOn't get me wrong I would love my "wish list"bags, but I enjoy the scarves and the shoes and RTW. Every since the "appointment" rules, I do feel bad when I don't purchase. I don't want to waste my SA time. But there are times that you need to go in and look around to see what is available. Happened to me the other day. I went in to get a scarf and walked out with two scarves, cardigan, and a garden party. I had no idea any of that stuff was there and I never told me SA I was looking for anything like that so she had no clue to text me that things were there. I understand the reason for the appointment policy, but it is causing difficulties maintaining a relationship, at least I think. there were so many times I would just go in to "look" ( before the pandenmic) and walk out with a bunch of stuff I didnt even knew I wanted. Some pictures of my recent "never knew it was there or even thought I wanted it " purchases

I'm having the same experience too with appointments: I mentally plan for a likely purchase in advance, but have ended up walking out with lots of other things because I was able to see them in person or got an unexpected offer. It makes for a really, really delightful shopping experience though not good for the wallet! But I try not to buy anything that I hadn't already looked at online or researched, i.e. esp a bag, so its not too much of an impulse purchase - more that I'm pulling the trigger because the item is available at that moment. I have to believe that this appointment system is more profitable for Hermes - or at least, a more cost effective use of their SA time. Does anyone think that they will discontinue this practice for the old days of dropping by and browsing? It seems like most appointments end with a purchase since they require up front commitment of time from the client. I so enjoy the one on one time with my SA that I think I will continue to shop by appointment so long as they can accommodate it.

One last thought about communicating with one's SA - I think they are more likely to remember what you want/like if this is discussed at an in person appointment as opposed to text or email. And it's easier for them to look things up in the system right then and there if you're looking for something. I'm planning to just do "active shopping" when we're together and limit or eliminate all extraneous texts/emails - truly, there's nothing I need "urgently." And there seems to be no point in engaging in quota bag discussion via text/email. My SA knows I want one, and I have faith (hopefully not misplaced) that she will find one that I love, someday. (but when will that day come, who knows???)

 

[Cutie_angel8823]

I usually make an appt only when I have a couple of things that I have in mind that I wanted to purchase. When in store, i will also check to see what’s new.

Just started my H journey. I love the brand in awhile but dont really have much budget to spend on several items each year. Is this impolite to book an appointment with SA to catch up with her and see items in store? I find it easier to build connection in person. I plan to have monthly or every 2 month visits but dont think I can purchase everytime I visit the store. Will my SA think that I waste her time?

 

[Hikitten]

This relationship with Hermes is like dating all over again. You know when you happened to like a guy and he looked at you in a certain way, or acted in a specific way that makes you think he likes you and will invite you for a date?? That’s exactly what is happening with all of us. It’s crazy!!!! I am not complaining....just analyzing and thinking how funny this is. I came to a point where I told my SA that I will just enjoy the journey and buy the things that I enjoy. No pressure to offer me a bag. Let’s see how this ride will go

this is hilarious and so true. Now it clicks. Some SAs might be the guy/gal who flirts with you but then you realize they flirt with everyone and nothing will ever happen between you two.

 

[Hikitten]

I’ve been working in building my relationship at my home store for the past year and half and unfortunately my SA just left so I’m starting with a new SA now. I’m curious what everyone’s experience is when they got their first offer. Did you go in buying several items or one big item when you got that offer? I tend to go in and buy one thing at a time. Wonder if it’s better to wait and buy it all
At once. I also like going in often to chat with my (old) SA and seeing what’s new. But I can’t buy multiple things every time. Also feel like I’m running out of things I want that aren’t bags