Maintaining an H relationship

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#3,095
Please focus on the title of this thread rather than each other, TY

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#2,208
I just got an email from my SA. I just met her this spring but have purchased a number of scarves through her (10?) since then.

I really adore her. And I think she appreciates me for my clear passion for silks. I am fairly decisive and have spent avout an hour with her at each of my three planned visits.

Today I got an invite for a F/W RTW event in a few weeks, asking me to respond if I would like to make an appointment.

What exactly is a RTW event? If I am pretty devoted on the scarf side of things, not so sure about anything else... Although I have toyed with the idea (without her knowledge) of scarf rings and bracelets. (She will be putting aside another scarf for me that is on order when it comes in.)

Will I be wasting her time? Should I say yes if I have been invited?

So many questions!
 
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#2,209
Awillow said:
I just got an email from my SA. I just met her this spring but have purchased a number of scarves through her (10?) since then.

I really adore her. And I think she appreciates me for my clear passion for silks. I am fairly decisive and have spent avout an hour with her at each of my three planned visits.

Today I got an invite for a F/W RTW event in a few weeks, asking me to respond if I would like to make an appointment.

What exactly is a RTW event? If I am pretty devoted on the scarf side of things, not so sure about anything else... Although I have toyed with the idea (without her knowledge) of scarf rings and bracelets. (She will be putting aside another scarf for me that is on order when it comes in.)

Will I be wasting her time? Should I say yes if I have been invited?

So many questions!
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RTW stands for ready to wear, so its for the new season of clothing. I will be going to my first RTW event next week because I don’t think my local store has held many events like this in the past. They will either have much of the new season of RTW in store or even have models showing off the clothes as well. Most of the clothing is expensive. I got my first piece of RTW this season. It was a long wool coat that was $4900 and I was told it was an entry-level piece :P I absolutely love some of their offerings and truly believe they are investment pieces but I think that some less expensive offerings are a $700 plain t-shirt with some embroidery and a wool blend cardigan that is over $1000.

It’s completely up to you whether you go or not. If you are sure you would not be interested in purchasing anything, then it might not be worth your time. But, if you think you may venture into RTW in the future it could be great to start exploring the H offerings and chatting with your SA about different pieces and your preferences.
 
#2,215
Hi everyone,

Kind of a long post but I have a question on etiquette and maintaining relationships with SAs. I attempting searching but was unable to dig up enough information on here. Thanks in advance!

Backstory - I’m able to travel to Paris pretty freely, so I chose to make Paris my primary shopping city.

In the beginning of the year, I originally met my first SA in the Sèvres store and bought two items from him while asking for a bag. He informed me that it would be better to try the FSH or GV stores earlier on in the day. I thanked him and went on my way.

A month or two later, I returned and was offered a beautiful B30 while purchasing some espadrilles at the GV store. The lovely SA there told me to just email him whenever we were in town for help with any bag purchases.

However, I still loved the SA I met at the Sèvres store - In that same trip I went back and purchased Jardin sur la lagune from him & also asked for his contact information.

Since then, I’ve been in contact with both, just keeping in touch and chatting. I’ll be going back to France in September for some fall shopping.

Is it poor etiquette to maintain relationships with two SAs at different stores when purchasing bags? I get along great with both and they are so wonderful in their own ways. I’d hate to just cut contact with one.

Please let me know what is appropriate and what isn’t - I don’t want to sour any relationship at all.

Thank you so much.
 
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#2,216
In my opinion, just follow your heart, there is no right or wrong, it’s your money at the end of the day, plus I am sure you will find different inventories, therefore why restrict yourself from not able to buy the things you truly love? I think both Paris SAs are not on “commissions” and knew exactly that you have been shopping at both locations by looking up your purchase history and if they never mention anything to you I think they don’t really care ....

chrisjason94 said:
However, I still loved the SA I met at the Sèvres store - In that same trip I went back and purchased Jardin sur la lagune from him & also asked for his contact information.

Since then, I’ve been in contact with both, just keeping in touch and chatting. I’ll be going back to France in September for some fall shopping.

Is it poor etiquette to maintain relationships with two SAs at different stores when purchasing bags? I get along great with both and they are so wonderful in their own ways. I’d hate to just cut contact with one.

Please let me know what is appropriate and what isn’t - I don’t want to sour any relationship at all.

Thank you so much.
Click to expand...
 
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#2,217
chrisjason94 said:
However, I still loved the SA I met at the Sèvres store - In that same trip I went back and purchased Jardin sur la lagune from him & also asked for his contact information.

Since then, I’ve been in contact with both, just keeping in touch and chatting. I’ll be going back to France in September for some fall shopping.

Is it poor etiquette to maintain relationships with two SAs at different stores when purchasing bags? I get along great with both and they are so wonderful in their own ways. I’d hate to just cut contact with one.
Click to expand...

I have a main SA that I shop with, and I have asked her to help me find a Rose Sakura bearn wallet, which she hasn't been able to do so for weeks. The other day, I was browsing at another H shop in my city, and had a great conversation with a SA there. I casually asked if they had the RS bearn wallet in stock, and when she brought it out, I bought it without hesitation. I even asked for this new SA's card and phone number, in case my main SA cannot source what I am looking for in the future, I don't see why I cannot have another SA to help. After all, each shop's stock is different, why limit myself?

tonkamama said:
In my opinion, just follow your heart, there is no right or wrong, it’s your money at the end of the day, plus I am sure you will find different inventories, therefore why restrict yourself from not able to buy the things you truly love?
Click to expand...

Well I agree with what Tonkamama has said in her above post - it’s your money to do as you please. Every shop has different inventories, why restrict yourself?
 
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#2,218
LVSistinaMM said:
Thanks for the info! I guess that makes sense that as you become a more established customer, the amount spent to get your next bag would be less.

I know if I did not read up on expectations in these forums, I would buy a bunch of bags with the hope of a B or K - not knowing those may have not counted towards quota bags. I’ve read many places that leather goods and silk goods don’t count as much as other departments.
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Silk definitely counts. :biggrin:
 
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#2,219
chrisjason94 said:
Hi everyone,

Kind of a long post but I have a question on etiquette and maintaining relationships with SAs. I attempting searching but was unable to dig up enough information on here. Thanks in advance!

Backstory - I’m able to travel to Paris pretty freely, so I chose to make Paris my primary shopping city.

In the beginning of the year, I originally met my first SA in the Sèvres store and bought two items from him while asking for a bag. He informed me that it would be better to try the FSH or GV stores earlier on in the day. I thanked him and went on my way.

A month or two later, I returned and was offered a beautiful B30 while purchasing some espadrilles at the GV store. The lovely SA there told me to just email him whenever we were in town for help with any bag purchases.

However, I still loved the SA I met at the Sèvres store - In that same trip I went back and purchased Jardin sur la lagune from him & also asked for his contact information.

Since then, I’ve been in contact with both, just keeping in touch and chatting. I’ll be going back to France in September for some fall shopping.

Is it poor etiquette to maintain relationships with two SAs at different stores when purchasing bags? I get along great with both and they are so wonderful in their own ways. I’d hate to just cut contact with one.

Please let me know what is appropriate and what isn’t - I don’t want to sour any relationship at all.

Thank you so much.
Click to expand...

Hmmm. Normally I would echo others and say go where suits you and see both - not suggesting to cut contact with either but I wonder if they start to source bags for you and that goes through the store manager, I wonder if that could cause friction if one store transfers stock from another ... One SM could realise you are registering preferences at both stores....it might be worth asking one SA how it would work if another Paris store had your desired bag.
 
#2,220
How much is too much? Having read through the thread, I know to let things develop organically but I feel like I need to rein myself in with what I want to buy. I'm new to H (been buying a little over a year, established with my current SA less than a month ago), so I have a long list of what I'd like to purchase that include scarves, fashion jewelry, RTW, and home goods. That said, buying like I'm inclined to right now isn't sustainable long-term. I bought a piece of fine jewelry I wanted and have fallen in love with a piece of RTW I'd like to buy next, but this won't be the norm for my purchases. I also don't want to come off as desperate or set myself up for a headache if my SA leaves.

Long-term, my cadence would probably be a few pieces (mostly scarves and enamel bangles) each semester; however, there are some more limited pieces from the AW2019 I'd like the opportunity to buy as well, so I'm not sure if that's too infrequent. Is 1-2 items about once a month appropriate or would that come on too strong? Should I make a scarf purchase next and wait for a bit before the RTW piece to balance my purchases out?

I'll also add I don't live near a boutique, so these purchases will generally be done via email/phone.
 
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