Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[tonkamama]

Please refer to https://forum.purseblog.com/threads/maintaining-a-h-relationship.156549/ for more information, HTH

Yeah this sounds really stupid lol. Well here I go how do you build a relationship with an sa? Here in Scandinavia it seems like we always meet new people and it is really hard to go to the same person and that person doesn’t even recognise you. In summer I bought my hubby a belt he had a special wish and the sa (Lovely lady) bought one out from the back after a bit of talking. We really klicked well, and I was not carrying anything designer because it was almost a storm outside, so I didn’t want to ruin anything. Later I read here on the forum that that particular belt was really difficult to get hold of and was mostly only reserved for loyal costumers. Well we both love the brand, and eventually I want a Birkin or/and kelly. But we genuinely love the brand and the craftsmanship. Next time we want to buy two wallets one for me and one for him. But how can we go to the same lady and how this she recognise us?

 

[misspink001]

You could just go in and ask for her. Do you remember her name? Or describe what she looks like. The first time I went into my store, I bought some bracelets. They didn't have a pink one, which is what I really wanted, but they had a couple I liked. Then I did some orders online ( I love shopping online) and had to return one bracelet, so then I went in and by chance I got the same guy. I went in a third time and bought an Evelyne, not to establish any type of relationship but because I wanted a great bag for my new mom lifestyle. I got him again and he sold me my Evelyne and then offered his help if I'm looking for anything in the future, which I took him up on the offer and bought more bracelets, Evelynes and more recently scarves.

 

[millivanilli]

Sorry if this has been covered already but has anyone ever tried to ask your sales associate to transfer items from the Hermes website? I recently asked to have a specific ring located and my SA is from US and he said in that specific size for all stores across US it's all sold out. However, I go on the US website and there's like a ton of sizes, more importantly, my size. So my question is, if I were to ask him to transfer... Could that happen ?

yes I did, multiple times and as far as it comes either to me OR to my country, it's impossible. They even will tell you to order it online instead. Given the fact that my store runs the webshop in my country I get headaches from that BS all the time.

 

[noegirl]

I'm really struggling with my relationship with my SA. I have maintained a pretty close relationship with my SA over the last year. I've purchased quite a bit and only purchase what I love, but it has included a non quota bag, several pairs of shoes, belt straps, perfume, homewares. I have also purchased items from other stores on Vacation out of the country. I've been clear with my SA whats on my list, I call or email prior to coming in. I also email/call for things I might be looking for more immediately. I visited with her two weeks ago tried on a common bracelet but it was too large, its now been over two weeks with no call or mention of the item. I called her and she said "well it was on hold for another customer at another store but they were supposed to call me back several days ago"... meanwhile the bracelet is sitting available online. I wanted to wear it to an event on Sunday. The same with a strap I've asked for, in fact the things I ask for that are supposed to be transferred in or tracked down rarely are, with no mention of it. She doesn't do email really either.

I have brought up my wish for 2-3 specific bags in colors and HW(kelly and a Roulis) and nothing. She seems to listen and always writes it down but never have I been offered anything other than an evelyne or halzan.

At this point would you say since I am only 1 year in to wait ti out a bit, or just order the stuff I like from the website? Any advice would be helpful. I actually want the items because I love them, but had been intentionally buying from her to build my profile. Now I'm not sure thats getting me anywhere.

 

[millivanilli]

I'm really struggling with my relationship with my SA. I have maintained a pretty close relationship with my SA over the last year. I've purchased quite a bit and only purchase what I love, but it has included a non quota bag, several pairs of shoes, belt straps, perfume, homewares. I have also purchased items from other stores on Vacation out of the country. I've been clear with my SA whats on my list, I call or email prior to coming in. I also email/call for things I might be looking for more immediately. I visited with her two weeks ago tried on a common bracelet but it was too large, its now been over two weeks with no call or mention of the item. I called her and she said "well it was on hold for another customer at another store but they were supposed to call me back several days ago"... meanwhile the bracelet is sitting available online. I wanted to wear it to an event on Sunday. The same with a strap I've asked for, in fact the things I ask for that are supposed to be transferred in or tracked down rarely are, with no mention of it. She doesn't do email really either.

I have brought up my wish for 2-3 specific bags in colors and HW(kelly and a Roulis) and nothing. She seems to listen and always writes it down but never have I been offered anything other than an evelyne or halzan.

At this point would you say since I am only 1 year in to wait ti out a bit, or just order the stuff I like from the website? Any advice would be helpful. I actually want the items because I love them, but had been intentionally buying from her to build my profile. Now I'm not sure thats getting me anywhere.

order from the website. If I would have ordered my (wait for it) Mors scarf ring I wouldn't have to have waited for 6 (in words: six) years AND it would have been way cheaper back then. Order online if you truly want to have that itema.

 

[PJW5813]

you clearly have been a victim of playing the Hermes SA game and loosing

You need to have a serious talk with your SA
Tell her or him exacly what you want now and ask when you are likely to get those items.

From what you wrote you seem to have made your wishes clear
and done all he right things

 

[bagidiotic]

I'm really struggling with my relationship with my SA. I have maintained a pretty close relationship with my SA over the last year. I've purchased quite a bit and only purchase what I love, but it has included a non quota bag, several pairs of shoes, belt straps, perfume, homewares. I have also purchased items from other stores on Vacation out of the country. I've been clear with my SA whats on my list, I call or email prior to coming in. I also email/call for things I might be looking for more immediately. I visited with her two weeks ago tried on a common bracelet but it was too large, its now been over two weeks with no call or mention of the item. I called her and she said "well it was on hold for another customer at another store but they were supposed to call me back several days ago"... meanwhile the bracelet is sitting available online. I wanted to wear it to an event on Sunday. The same with a strap I've asked for, in fact the things I ask for that are supposed to be transferred in or tracked down rarely are, with no mention of it. She doesn't do email really either.

I have brought up my wish for 2-3 specific bags in colors and HW(kelly and a Roulis) and nothing. She seems to listen and always writes it down but never have I been offered anything other than an evelyne or halzan.

At this point would you say since I am only 1 year in to wait ti out a bit, or just order the stuff I like from the website? Any advice would be helpful. I actually want the items because I love them, but had been intentionally buying from her to build my profile. Now I'm not sure thats getting me anywhere.

So far did she offer you anything coveted?

 

[noegirl]

So far did she offer you anything coveted?

No nothing. Only a evelyne and a halzan. I’ve asked for a k in black and one in malachite. Also been broad that I would like a pico and a roulis in a green or deep blue.

 

[hannahsophia]

No nothing. Only a evelyne and a halzan. I’ve asked for a k in black and one in malachite. Also been broad that I would like a pico and a roulis in a green or deep blue.

IMO, be blunt with her or cut her loose. You should have been offered SOMETHING (bkc) at this point, even if it wasn’t the exact specs on your wishlist. I will say that just like in any job, people need reminding. I follow up when people forget (with work, with stores, life in general) and maybe bluntly(but nicely) suggest if they can’t get it you can try the website (or call the other store directly). Especially jewelry!!! If they don’t want the commission, they aren’t worth your time playing the game.

 

[izaku0608]

IMO, be blunt with her or cut her loose. You should have been offered SOMETHING (bkc) at this point, even if it wasn’t the exact specs on your wishlist. I will say that just like in any job, people need reminding. I follow up when people forget (with work, with stores, life in general) and maybe bluntly(but nicely) suggest if they can’t get it you can try the website (or call the other store directly). Especially jewelry!!! If they don’t want the commission, they aren’t worth your time playing the game.

Word.

 

[Genie27]

I’m actually at the same point in my SA-relationship. I’ve spent enough with my current SA to date (RTW, home, jewelry etc) that in most US places I’d be offered a b/k/c. But my city H is known to be tough to deliver.

Recently when I asked her about possibly getting a bag for Xmas, I was told it won’t be possible for a few months, as they are still fulfilling orders from 2017. (This is where I’m not sure if I’m told this to ‘manage my expectations’ and to continue dangling a carrot forever out of reach.)

At what point do I just realize/decide I’m getting a runaround rather than building a profile that would get me a quota bag in the immediate future?

 

[noegirl]

IMO, be blunt with her or cut her loose. You should have been offered SOMETHING (bkc) at this point, even if it wasn’t the exact specs on your wishlist. I will say that just like in any job, people need reminding. I follow up when people forget (with work, with stores, life in general) and maybe bluntly(but nicely) suggest if they can’t get it you can try the website (or call the other store directly). Especially jewelry!!! If they don’t want the commission, they aren’t worth your time playing the game.

Thank you for this. I agree. I should have been offered something!!! I have been blunt and said can I get this for my birthday. She will say yes but my birthday has come and gone with nothing. Now it’s christmas. I mentioned I wanted a bag and still nothing.

 

[soccerzfan]

Thank you for this. I agree. I should have been offered something!!! I have been blunt and said can I get this for my birthday. She will say yes but my birthday has come and gone with nothing. Now it’s christmas. I mentioned I wanted a bag and still nothing.

Try speaking to the SM and voice your frustration over her lack of effort in locating and delivering something that is not even well coveted. Suggest to work with another SA or ask other members in this forum for an SA recommendation from that H. It’s time to move on if your SA is not receptive.
My SA rarely answer my email but I know she’s very receptive because she would call me a few days or a week later to tell me she found what I requested. An SA may not be responsive but should definitely take into account what his or her clients requests. It seems like your SA is unwilling to do neither.

 

[Monique1004]

Sorry if this has been covered already but has anyone ever tried to ask your sales associate to transfer items from the Hermes website? I recently asked to have a specific ring located and my SA is from US and he said in that specific size for all stores across US it's all sold out. However, I go on the US website and there's like a ton of sizes, more importantly, my size. So my question is, if I were to ask him to transfer... Could that happen ?

A lot of times I would just order on-line to pick up at the store as long as they’re not bags. A lot of times stuff gets sold out so quickly and I really don’t want to take my chance. My SA understands & it doesn’t hurt our relationship.

 

[Monique1004]

I'm really struggling with my relationship with my SA. I have maintained a pretty close relationship with my SA over the last year. I've purchased quite a bit and only purchase what I love, but it has included a non quota bag, several pairs of shoes, belt straps, perfume, homewares. I have also purchased items from other stores on Vacation out of the country. I've been clear with my SA whats on my list, I call or email prior to coming in. I also email/call for things I might be looking for more immediately. I visited with her two weeks ago tried on a common bracelet but it was too large, its now been over two weeks with no call or mention of the item. I called her and she said "well it was on hold for another customer at another store but they were supposed to call me back several days ago"... meanwhile the bracelet is sitting available online. I wanted to wear it to an event on Sunday. The same with a strap I've asked for, in fact the things I ask for that are supposed to be transferred in or tracked down rarely are, with no mention of it. She doesn't do email really either.

I have brought up my wish for 2-3 specific bags in colors and HW(kelly and a Roulis) and nothing. She seems to listen and always writes it down but never have I been offered anything other than an evelyne or halzan.

At this point would you say since I am only 1 year in to wait ti out a bit, or just order the stuff I like from the website? Any advice would be helpful. I actually want the items because I love them, but had been intentionally buying from her to build my profile. Now I'm not sure thats getting me anywhere.

The bags you were asking for is either highly sought after (Noir Kelly) or very low in stock (Roulis). Also the straps are very popular but most stores don’t order many. Maybe she really can’t get them. Still you should’ve been offered something similar to your wishlist items at least. I’m also waiting on a Roulis and my SA mentions whenever they get new stock although it may not be the exact color I’m waiting for but she wants to let me know just in case. I’ve passed on more than 5 already. If I see something I like online then I just order to pick up at my store. It doesn’t hurt my relationship with my SA. After all, they’re there to assist my shopping, aren’t they? I love my SA but don’t like some of other SAs at my store. I’ve heard others complain about some of them as well. I think it’s really important that you like the person you’re working with to have a pleasant experience especially spending that much money. I’m sure I’m nowhere near VIP status but my SA treats me like a VIP.