I am curious to get the thread's thoughts on the following . Some background is required, so thanks in advance for sticking with me.
I used to do most of my luxury shopping during once- or twice-yearly trips to a vacation destination on the other side of the country from where I live (five hours by plane). I find H SAs to be transactional. Helpful, but aloof. They offer a first name, but never a business card, and they never follow up after a visit. (I find it easier to get business cards than water at other luxury boutiques.) Attempts to make small talk in the hopes of establishing a relationship, such as the time I mentioned to an SA that they helped me during a previous visit, are ignored.
About six years ago, an SA in our destination city followed up with me via email, thanking me for my purchase and offering contact information should I need future assistance. The timing was good, since it was about a year before COVID and appointments became necessary. While I have not shopped exclusively with this SA, the majority of my purchases (80%, or more) have been with her; the rest were made in other destination cities since I am not a fan of my local boutique. She has sourced/ordered items on my list when her store does not have them in stock and redirected me to a different store in her city when she found one item there. She arranged for a colleague to step in when my last visit overlapped with her vacation. She has never bemoaned purchases made in other stores, or pressured me to buy. My first (and only) QB came from her. Our relationship has developed over time and we even chat about personal topics when I see her, but no contact between visits outside of setting up my next appointment and sending her a list in advance (which she prefers, but also knows she can pull other items for me to consider).
I recently had the opportunity to visit the next closest boutique to where I live (two hours away by car) and a curious thing happened that has me questioning what to do: The SA I was paired with (again helpful, but aloof) offered his business card and said to reach out if I needed future assistance. This was after he rang up my purchase (small for H, under $1K) and was putting my receipt in an envelope.
I am torn. On the one hand, I am shopping luxury more frequently and regular cross-country plane rides are not feasible. On the other, I have a great relationship with my current SA. Things I am contemplating as I make my decision include what, if anything, I should read into being offered a business card from this new SA (especially the timing, since it was after he pulled my profile), given he knows I have a regular SA. I have heard it mentioned here that some level of information about spend/client potential (?) is available to SAs via the customer profile. My purchases have gotten more substantial over time, but I am a small client compared to many here. Positioning myself for two QBs per year is not what I am after, but I would like to add another bag, or two, to my collection over time. Thoughts on how to proceed from those who know the world of H far better than me?
I'll do better going forward. 
