- Dec 7, 2018
i had to send back a repair in jan 2023 as well. i sent in my psm reverse for a top handle change. it came back with a gaping hole between the zipper and the inner lining. it was missing ~8 stitches. i noticed it 2 hours after i picked it up and had to drive right back to the store with it. it has been sent out again for fixing. i waited 8 months for the repair and was quoted another 4-6 months for the adjustment, but was told it could be sooner and this repair was "flagged as an urgent repair" (since they messed it up from the initial repair). i was going to be offered a new bag but turned it down, they don't make psm reverse anymore and wasn't swapping it for regular monogram psm.
so the saga continues.
it came back and going back for a third time because someone spilt glue or some type of solvent on the front compartment and now its going back to get the front pocket fixed.