I took the Tivoli to my local LV today. 2 SAs looked at it and said they have never seen any Tivoli has the same issue. Then they called the repair person out to look at it. He said that it's normal. The leather is not teared or broken. Just creased from normal use. These creases are all above the stitches where the folds are. The repair person said it's the leather stretching from usage. One of the SAs pulled a brand new Tivoli out and we can see that it has faint creases above only one fold. So chances are the creases/marking will happen to that bag once it is used. I really am not sure what to think but the repair person assured me that the leather won't tear. Any Tivoli pm owners out there having same problem??
Anyway, I asked the repair person how to take care of vachetta. He said just use it, don't baby it. Store it outside of dust bag. Once i have a good patina I can use leather conditioner. He didn't recommend a brand but said leather store would sell it. It's the liquid cream color kind. I am guessing it's the LMB type conditioner.