I am planning on taking it back. I really should have asked about it when I was in LV last week but I didn't think about it at the time. I kind of hope they will replace it instead of try to send it off for repair. And I searched and searched and found 1 thread about this happening on another Neverfull.
I hope you'll have good luck returning it...LV is notoriously very strict when it comes to returns. When my ebene NF first began to peel, I called the 1-866 customer service number because I wanted it exchanged for another one. (I had no idea about the strap issues at the time that I ordered it.) When I read about the strap glaze problem here, I kinda freaked out a little, and prayed that it wouldn't happen to me. The problem was mentioned in several threads. This was two years ago, it was my first LV, and at that time I had never spent so much on a bag before. But after using it for a few months, the glaze did peel.
Since I ordered it from the LV website rather than a boutique, the customer service person on the phone asked me to send it in, with a note describing what was wrong with it. Then they'd inspect it. I shipped the bag out to the address that they gave me. After a few days went by, I called them back to check on the status, and was told that the exchange had been
rejected, and that the same bag was on it's way back to me. The man said that there was nothing wrong with the straps. And that they couldn't take it back because the bag had been used (I didn't realize or even think about their return policy at the time, because I was extremely new to the brand). Anyway, his response made me absolutely LIVID! I was SO furious! His main issue was that the bag had been used, and I told him that this wasn't the point! The point was that my bag was practically new and was peeling already, and that it was inexcusable on a bag that cost what that one did. I asked for his supervisor's name and number, and called her the next morning. She assured me that there would be no strap failure (breakage) unless extreme force was applied (which of course, I wouldn't do) and informed me that repair was an option.
I was angry at first but eventually I just let it go, and kept using the bag. It is still one of my favorite daytime bags (although I use my Batignolles Horizontal more; it's straps are wider and more comfortable). I figured that the peeling on my NF was most likely not noticeable to anyone but me. I got accustomed to it, and made myself quit obsessing about it. It's still a great bag, which I enjoy using and am glad to own. The experience taught me that just because something may be expensive and high-end, that doesn't mean that it can't have problems and/or flaws. I don't think that it's a quality issue with the NF, I think it's a design issue with the straps. Another TPF member once posted that she owns a
Gucci bag similar in style to the NF, with narrow leather straps, and that it has peeling glaze on it's straps too. Anyway, sorry for the long post, I just wanted to let you know my experience, so that you'll be prepared for what the SA's might tell you. Of course, if by any chance they do let you return it, then that's awesome. Let us know what happens!