Look what they did….

[Cats&Bags]

Hey all,
yesterday I picked up my Speedy B 35 from repairs, got some hardware exchanged.
But look how they (mis)treated the leather
There are tiny holes now and the strap is totally ruined, before repairs it was like new… is this the normal quality standard of their repair service??? Do I have any options now?
unfortunately I didnt notice in store yesterday, just took it out today. But I made pics of the whole bag before bringing to repair back in April….
Very disappointed

 

[Sferics]

Oh wow, that is bad.
File complaint of the damage.

 

[boyoverboard]

That’s awful. I can’t believe they would send that back looking like that, and that the SAs in the store wouldn’t notice it before giving it back to you. Definitely go back with it, and show them the before photos if necessary. It’s not like they’re going to say you caused that damage yourself in one day.

 

[23adeline]

I can totally understand your feeling because it happened to me before , a few times ! You could request them to replace a completely new strap for you since this item is still available. For my few bags that the repair center ruined, I couldn’t get a replacement because those are limited edition bags which are no longer available, I got store credits for those bags

 

[papertiger]

Shook

lack of quality control several times over

Send these images to your SA immediately to show timescale (before they say it happened once you wore again) take back ASAP and demand the steps are completely replaced. This needs to be addressed très vite.

 

[Cats&Bags]

Thank you all for your replies. This forum ist just best I will send pics to the SA tomorrow and complain about it.
Just sad we always have the hassle as a customer
This means another time driving to the store an hour away, another time discussions with CS. Im so tired of that….
@23adeline Shocking to hear they ruined several of your bags! Super annoying it were limited editions with no replacement possible! I guess I will never take a bag to repair service again. Every local leather craftsman would have done better. Who‘s working there at LV, only trainees?

 

[Cats&Bags]

Proof pic from before

 

[SouthTampa]

This is the saddest thing I think i have ever seen. They butchered your poor strap.

 

[ccbaggirl89]

Wow. Good for you with your before/proof pics. That needs to be addressed asap and made right.

 

[MarryMeLV_Now]

So sorry this happened to you dear! Fingers crossed that you get a new replacement strap very fast!

 

[19flowers]

this is unacceptable...so sorry and hope it is resolved soon.

 

[LVlvoe_bug]

Hey all,
yesterday I picked up my Speedy B 35 from repairs, got some hardware exchanged.
But look how they (mis)treated the leather
There are tiny holes now and the strap is totally ruined, before repairs it was like new… is this the normal quality standard of their repair service??? Do I have any options now?
unfortunately I didnt notice in store yesterday, just took it out today. But I made pics of the whole bag before bringing to repair back in April….
Very disappointed

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That is horrible. Since they ruined it in repair, they should replace the bag and strap!

 

[Cats&Bags]

Thank you all for your support. Best community
Im still speechless about this damage… I know a canvas Speedy is not their high end class product but anyway….
I’ll keep you updated

 

[Reamie]

My Palais came back in way worse condition than it came back from the Spa, it was awful. Even they acknowledged it was horrible, luckily it was replaced.

 

[Loriad]

So sorry this happened to you! I know the store is far, but I would do it as soon as possible. Fingers crossed. Good luck and let us know!