Look what they did….

ramona708

Member
Aug 31, 2021
295
1,890
Hey all,
yesterday I picked up my Speedy B 35 from repairs, got some hardware exchanged.
But look how they (mis)treated the leather:eek:
There are tiny holes now and the strap is totally ruined, before repairs it was like new… is this the normal quality standard of their repair service??? Do I have any options now?
unfortunately I didnt notice in store yesterday, just took it out today. But I made pics of the whole bag before bringing to repair back in April….
Very disappointed :crybaby:

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boyoverboard

Obsessed and in LoVe
O.G.
Feb 9, 2010
9,477
5,318
That’s awful. I can’t believe they would send that back looking like that, and that the SAs in the store wouldn’t notice it before giving it back to you. Definitely go back with it, and show them the before photos if necessary. It’s not like they’re going to say you caused that damage yourself in one day.
 

23adeline

O.G.
Jan 29, 2010
4,845
64,244
I can totally understand your feeling because it happened to me before , a few times ! You could request them to replace a completely new strap for you since this item is still available. For my few bags that the repair center ruined, I couldn’t get a replacement because those are limited edition bags which are no longer available, I got store credits for those bags
 

ramona708

Member
Aug 31, 2021
295
1,890
Thank you all for your replies. This forum ist just best :hugs:I will send pics to the SA tomorrow and complain about it.
Just sad we always have the hassle as a customer :annoyed: :cursing:
This means another time driving to the store an hour away, another time discussions with CS. Im so tired of that….
@23adeline Shocking to hear they ruined several of your bags! :eek: Super annoying it were limited editions with no replacement possible! I guess I will never take a bag to repair service again. Every local leather craftsman would have done better. Who‘s working there at LV, only trainees? :blah:
 

LVlvoe_bug

O.G.
Jul 14, 2012
31,486
7,498
Hey all,
yesterday I picked up my Speedy B 35 from repairs, got some hardware exchanged.
But look how they (mis)treated the leather:eek:
There are tiny holes now and the strap is totally ruined, before repairs it was like new… is this the normal quality standard of their repair service??? Do I have any options now?
unfortunately I didnt notice in store yesterday, just took it out today. But I made pics of the whole bag before bringing to repair back in April….
Very disappointed :crybaby:

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That is horrible. Since they ruined it in repair, they should replace the bag and strap!
 
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