Longchamp repair & cleaning

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#91
regina_garbe said:
I actually was told that you can wash the "pliage" bags in the washing machine... :confused1:
I've never done that though - at least not yet... Someone in the German Purse Forum told me, that if you put them in the washing machine the leather (the handles and the flap) get a lighter colour.

Regina :yes:
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There are some companies that actually do use "wet cleaning" for leather bags. I believe one of the large washing machine manufacturers make a special machine that is purchased by dry cleaners etc. They obviously use specialist chemicals but none the less they put your handbags into an electric washing machine! :amazed:

I havent seen it with my own eyes, but a colleague of mine has and said they came out looking great!.
 
#92
Has anyone ever spoken with their customer service? I had talked to somebody on the phone about getting my bag repaired because it had a tear about the size of a medium small L front of it. I have no idea how it got it but it is there. They asked me to send in photos and they evaluate it. I got an email saying to send it in a while back, but I have not because I am afraid they will charge me. The email was not specific on that, and I emailed and got no response. Has anyone ever sent theirs in?
 
#93
I use my Longchamps everyday as my carry all bag. They are great in our Chicago wind and rain on the way to work and hold soo much! However, with my continued use, the four corners at the bottom always develop holes. I assume this happens to everyone. Does anyone have any recommendations about where to get these fixed? Would the company do it or do you take it to a local tailor or cobbler? Please let me know, thanks!
 
#97
katherinedvm said:
Many thanks! Do we need to go to an actual Longchamp store (we sadly don't have one in Chicago) or would we be able to do it online, do you know?
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Mine had holes at the 4 corners and they repair it for free. You can call Longchamp customer service and explain your situation to them. They will give you an address to send it for repairs . Don't forget to include your name , address and phone number. I was lucky that I managed to send it to LVegas boutique so shipping was free.
good luck!
 
#100
katherinedvm said:
Many thanks! Do we need to go to an actual Longchamp store (we sadly don't have one in Chicago) or would we be able to do it online, do you know?
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Thanks for asking this, I wanted to know as well!

anitalilac said:
Mine had holes at the 4 corners and they repair it for free. You can call Longchamp customer service and explain your situation to them. They will give you an address to send it for repairs . Don't forget to include your name , address and phone number. I was lucky that I managed to send it to LVegas boutique so shipping was free.
good luck!
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Thank you for this information, I am so excited! My handles have been broken for awhile and I want them fixed. I also had a red bag where the corners were frayed and I didn't think anything could be done about it! Yaay!
 
#102
saira1214 said:
Thanks for asking this, I wanted to know as well!


Thank you for this information, I am so excited! My handles have been broken for awhile and I want them fixed. I also had a red bag where the corners were frayed and I didn't think anything could be done about it! Yaay!
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My friend took hers to Nordstrom and they sent it in for her for free! Could be worth a try if you bought it from Nordstrom or have one nearby?
 
#105
A little piece of advice: Avoid getting the leather portions wet...water sorts of distorts the leather and changes the texture. Just brush down the nylon portions with warm water and baby shampoo. Air dry in a cool dry place, not out in direct sun especially if its very warm outside.:smile1:
 
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