Julia Rose Boston - beware a negative experience!

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I never write here but just had to share my experience with Julia as well. Last Summer, they sent me a wrong back when I was trying to source a Chanel. I was horrified and asked for a refund. Julia was apologetic.

A few months later, I reached out to consign two Chanel bags. They held them for two months and never posted them. Never. They promised to send my bags back to me but never did. I ended up emailing them every other day for weeks before I could get my bags back. They kept saying they will be shipping them out but wouldn’t keep their promise. I would never ever recommend her to anyone.
 
I never write here but just had to share my experience with Julia as well. Last Summer, they sent me a wrong back when I was trying to source a Chanel. I was horrified and asked for a refund. Julia was apologetic.

A few months later, I reached out to consign two Chanel bags. They held them for two months and never posted them. Never. They promised to send my bags back to me but never did. I ended up emailing them every other day for weeks before I could get my bags back. They kept saying they will be shipping them out but wouldn’t keep their promise. I would never ever recommend her to anyone.
I’m truly so sorry for your negative experience. I remember your bags well, and I’m happy to show you the posts we did on them from our Instagram archive (they were also live on our site). That period was at a tough time for us as we were work from home (ie a dining room) amidst a pandemic; had reduced staff to just two of us for safety; and struggled to organize. We have created new systems in the last year, and will continue to make more to provide better service.
 
BEWARE! I suspect she misplaced my Chanel bag and also sold me a fake Goyard. The Goyard was new with tags- I brought it to Goyard in NYC to get it painted. They told me they couldn’t paint it without proof of receipt and when I pressed the SA further he insuinated based on feel of the bag it wasn’t authentic. I asked Julia if she could contact the seller for a receipt and she said she’d ask and then I heard nothing from her.

Fast forward several months I sent her a Chanel bag to sell, which I should have used my judgement and stayed away. She had it for MONTHS and didn’t post it, despite my emailing her several times and her replying she would post it that day. I asked for it back and she asked to give it more time. After another month I demanded my bag back and she replied that it “just sold” despite the fact that it wasn’t posted on Instagram nor was it on her website. She transferred me the money. Months later I then finally saw my bag posted…after it had been “sold”

Same happened to me before, i consigned a few items with her in the past and when i confronted her about why it took so long to get posted. She then told me they were sold and paid me and then later on that week i saw my same exact items being reposted for sale at a higher price point in her stories. Which is completely shady and condescending.
 
Same happened to me before, i consigned a few items with her in the past and when i confronted her about why it took so long to get posted. She then told me they were sold and paid me and then later on that week i saw my same exact items being reposted for sale at a higher price point in her stories. Which is completely shady and condescending.
I'm so sorry for your negative experience. Sometimes that happens because there is an issue with an order, and we absorb the loss (e.g. client cancels, wants to switch the product, payment planner defaults). Sometimes it's because the person received the item and reconsigned it as it didn't work for him her her. That said, we have made a lot of changes in the last few months to get any consigned items up rapidly. We still aren't perfect but are trying to have everything digitized so you can easily track the process from receiving to payment online in real time.
 
I'm so sorry for your negative experience. Sometimes that happens because there is an issue with an order, and we absorb the loss (e.g. client cancels, wants to switch the product, payment planner defaults). Sometimes it's because the person received the item and reconsigned it as it didn't work for him her her. That said, we have made a lot of changes in the last few months to get any consigned items up rapidly. We still aren't perfect but are trying to have everything digitized so you can easily track the process from receiving to payment online in real time.
I wanted to update my recent post about Julia, she has reached out to make things right and seems like we just had an unfortunate misunderstanding. It was my fault for not reaching out when it had happened since it was so long ago back in 2019. But i have since then moved on and continued to consign with her and have had more positive experiences also. I did not mean to make her look bad by any means, i just felt like i had a similar experience with the other poster and had agreed to it. But in the end, she is making a true effort to better her business and reach out to everyone who felt any negativity towards them; and is a trustworthy reseller and consignor as she has sold many of my items from before without any issues.
 
Glad I found this thread. I have consigned to with Julia and I can say the experience was not a good one, I literally had to email,checkin, and then follow her for payment, multiple times. It’s also really impractical that she can not be reached on at a phone number. Her reasoning being the pandemic/short staff/illness but for her consignment and credibility it feel flat. I have checked in on her page and noted that she has since tiered her fees as noted.

  • Less than $600 = $150
  • $600 - $1500 = 25%
  • $1500 - $3000 = 20%
  • More than $3000 = 18%


When I sold she accepted 20% for each item sold which in tune netted her a lot of commission on my items to be honest came across as a little greed, also so taking in to consideration the method of payment.

Yet she didn’t reduce hers fee or any sort of good will gesture to the inconvenience she had put me through.

That being sad the reason for this note is I have just looked at her stores and her mark up on a Chanel card holder is $325 plus tax would also be added. Undeliverable and beyond disingenuous and I feel no justification as such, she states that she is below retail on most but I have seen different on so many occasions now.

I would never purchase from her and I wouldn’t sell with her again. Poor business practice displayed throughout
 
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I will echo what others have said on here, I did not have a good experience with Julia Rose, next time I will consign with The Real Real or another company. She had accurate photos of my bag and it was in her possession for several weeks. Her initial quote was very fair and then she wanted to lower the bag by $600(!) saying that it wasn't selling due to the structure of the bag. I agreed to lowering it but not by that much with the caveat that she would promote it on Instagram. She said it was already promoted but she would promote it again; all a lie, I follow her and it wasn't once promoted on her stories or feed. When the bag finally sold, I had to keep emailing about when I would be paid out. Very disorganized in my opinion, I would not recommend consigning with her.
 
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This thread was started in June 2020. Fast forward a year later, folks are still having a negative experience? Should one continue to blame the pandemic or just accept this for what it is? This is not the only small business trying to operate in the current climate, there is a pattern here. I had never heard of this individual but it sounds very risky doing business with her. Just saying……
 
So far I am not having the best experience emailing her every few days asking when I’ll get paid. Fortunately my Chanel bag sold very quickly but I had to reach out every step of the way - never got a notice it sold. I saw it on her stories. And been reaching out by email every few days to see when I’ll receive payment. It’s thousands of dollars…. I will not have a chill. And it’s the run around - it’s on payout this week. Oh no it’s this week. Ugh never again.
 
I just saw she has 8 new hard to get Chanel camera bags, how?!? Chanel has cracked down on The number you can get, how did she do this? They trying to block resellers. it’s such crap to, just mark up bags super high that would be available if she didn’t buy them all up

I saw that too and unfortunately saw it and this thread after I purchased a brand new Chanel from her stories 2 days ago. She apparently was taking pre-orders for the camera bag??? I don’t quite understand how a reseller can get their hands on multiple brand new, hard to find bags as “pre-orders.” I’m very concerned after reading this thread and seeing that, needless to say. The bag I purchased is hard to find from the new 22c collection. After I purchased it, it obviously said sold when you follow the link to the site. The next day I was showing a friend and lo and behold, it no longer said sold and was able to be added to cart! I emailed asking why that is….I can’t imagine a reseller posts a bag and then magically has multiple of the same, brand new bag in stock but wouldn’t you know, the response was “sometimes we have more than 1.” I don’t know about you guys but in my experience, not even the boutique has more than 1 of a hard to find color and bag just lying around. After reading this thread it sounds like I’m lucky I even got a response. Thankfully I used my Amex for the purchase so they have my back if there’s any funny business. Wish me luck…
 
I just wanted to add my experience about Julia Rose. I fully believe that everyone has the right to share their experiences. But, it's important to keep in mind that even the best businesses make mistakes and have the occasional unhappy customer. And people are more likely to leave a negative review, understandably because they are upset and want to vent, than to leave a positive one because everything went well as it should. So, I hope ppl consider that when seeing the negative to positive review ratio on this thread. Not discounting anyone's negative experience at all though. I started consigning with Julia Rose in 2020. And for the person who said she only seems to care about / pay attention to bloggers, influencers, or people who sell / spend on super high end handbags, I haven't found that to be the case at all. I'm a regular person with like 600 followers on IG and the bags I consigned were in the mid-level designer range, all pre-loved. Most of them in the $2-3K range. I never felt like I was getting less attention because I wasn't considered "important enough". Her and her team were almost always pretty quickly responsive in communication whenever I emailed with questions. I will admit, once or twice there were frustrations when it came to payouts and feeling like it was taking longer than it should and required me to follow up, but to be honest, I never felt like they were trying to evade me or anything shady, it just felt like the company had rapidly expanded and they weren't quite prepared for this business boom and some things were falling through the cracks. With that being said, when I did email about that (or anything else), they always responded quickly and gave me updates. Even then, I've sold 4 or 5 bags with her now and it's never taken me longer than 2 weeks to be paid (sometimes within a week), which seems like a long time, but The Real Real takes 2 weeks at a minimum and up to 6 weeks to payout depending on which day of the month you sold. Tradesy takes like 3 weeks to payout. I also follow Julia Rose's IG stories and there were times over the last year where it felt like a couple of my bags weren't being shown often enough, when I reached out and asked for my bag to be featured again, I was always met with a quick email response and within a few days, my bag was featured again, including styled in an actual post on their main feed once, which was really cool. I get it, any time you spend a huge sum of money on a bag, or you send a high valued bag off to someone to sell, it can be SO nerve-wracking because the designer resale industry is rampant with frauds and people with bad intentions, BUT I've never once felt like Julia Rose or her team were shady or not to be trusted. In my experiences, I've always found them to have integrity and when they mess up, to admit their mistakes and apologize for them. Sorry, for the novel lol! Just wanted to give a full account. Lastly, for the person who asked how they are able to get so many new bags for pre-order, i.e. the new camera bag, I can't say for sure as I have no idea what their actual connections are. BUT, I will say that Julia Rose is based out of both Boston & London, and this next part I could be wrong on this, but I believe I saw that at one point prior to starting her business, she worked for a high end designer. Naturally, all of this comes with a lot of connections. I'd be willing to bet she has trusted SAs in Boston, London and all over the world. So, that doesn't feel as strange to me. I think she has quite a few avenues to source from. But, that's just my two cents!
 
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This women has some nerve! Least to mention the negative reviews on here I just noted that she has the audacity to join another resellers live to purchase a highly sought after Louis Vuitton Bum bag which she thankfully didn’t get as I know how much her mark up should be. Someone mentioned “Julia is here in comments” she didn’t respond (it was her Legitimate page as I double checked) nor did she partake further! Her level of professionalism is beyond questionable and the fact I just noted she is now selling shopping bags that are FREE is disgusting! I have dealt with selling with her before and I would never ever again (my experience is noted above) I just am shock at how she can get away with it!
 
This women has some nerve! Least to mention the negative reviews on here I just noted that she has the audacity to join another resellers live to purchase a highly sought after Louis Vuitton Bum bag which she thankfully didn’t get as I know how much her mark up should be. Someone mentioned “Julia is here in comments” she didn’t respond (it was her Legitimate page as I double checked) nor did she partake further! Her level of professionalism is beyond questionable and the fact I just noted she is now selling shopping bags that are FREE is disgusting! I have dealt with selling with her before and I would never ever again (my experience is noted above) I just am shock at how she can get away with it!

Oh yes- she was in Qbeescloset2's live not too long ago and bid $5700 on a vintage jumbo flap and turned around and resold it next week for over 8.5k!
 
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