issue with Borough hardware

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#91
betty.lee said:
I bought the AM a couple weeks ago and haven't taken it out of the dust bag. now I'm too worried to use it.
:(
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It will tarnish on the hardware even in the dust bag (unless they fixed it in a later production). Honestly, it's a bummer but it is barely noticeable unless you are looking for it. I was carrying it multiple times and never noticed until people started posting in this forum about it and then I looked at mine and lo and behold, there it was...tarnishing on the hardware. Coach will take it back but they can't replace it and it is such a unique color that I wanted to keep it anyway.
 
#92
ClassicShopper said:
It will tarnish on the hardware even in the dust bag (unless they fixed it in a later production). Honestly, it's a bummer but it is barely noticeable unless you are looking for it. I was carrying it multiple times and never noticed until people started posting in this forum about it and then I looked at mine and lo and behold, there it was...tarnishing on the hardware. Coach will take it back but they can't replace it and it is such a unique color that I wanted to keep it anyway.
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you're right. such a bummer. it really is a gorgeous color too. I was listing after it ever since I saw it on SJP.
 
#93
Hi all,
I posted this in the Borough clubhouse but then found this thread so posting here. Obviously time haspassed between last post & now. Curious what has happened with this issue for those that experienced it. Thanks...2017-01-08 15.16.07.jpg

I recently pulled out my very first Coach purchase, my medium Borough in alpine moss. My hardware had some pitting on it when I last used it but not major. Has been stored in the dust bag in a cool environment since. I got it out this am & was shocked to see the additional significant pitting on not only the zipper pulls but now all of the hardware. So bad its embarrassing. My husband was equally surprised as he equates Coach with quality. Although most people wouldn't even notice this if I didn't point it out, I don't see myself enjoying carrying this bag with it like this. My husband asked if I could send it back to Coach for repair. I'm not sure I have my receipt & my husband's thoughts are that it shouldn't matter. I know this topic has been discussed before so while I read through threads, I thought I'd ask here your thoughts & if anyone who has experienced the same issue had gotten it repaired. I'm not going to pay to have it fixed. I'd be willing to send it away for Coach to do it but if it can't be fixed, my last ditch effort would be to try & remove/modify the zipper pulls at least or just sell on eBay. Very sad as this used to be my absolute HG bag. Thanks again!
 
#94
CoachCruiser said:
Thanks again for your support, folks. I just brought my borough in and they checked it out. They were surprised, actually, saying that they hadn't had an issue like this before. But they're sending it back to JAX with a description of the problem. They were very nice and accomodating, as always...but I noticed on the repair duplicate slip they gave me, it says for the "REASON" (above an accurate description of the problem/"repairs requested"): "client objection." :sad: I've known these SAs for years - YEARS - and they're all really sweet and sincere, so I didn't say anything about it. It would have been awkward and uncomfortable. But now I'm sitting here in my car thinking, the slip really should NOT say "Client objection" but something along the lines of "product malfunction"! :sad: I guess now I just wait. For how long, I don't know. :sad: Luckily, they located some other alpine moss mediums in JAX, so they can hopefully replace it if they can't "repair" it. But this definitely makes me think twice about wanting the vachetta borough (if it arrives in Jax again), and certainly makes me worry about my reputation as a customer with a reason like that on the repair receipt. Interesting that a couple of you noticed this issue at the outlets - I saw those posts and mentioned it to them in the store. Again, they were just surprised.:sad: I'm bumming out.
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I think sometimes they fill out the return slip in the manner they think is most likely to get a good result. I once brought back a bag with rubbing damage to the metallic surface. They sent it in and Coach sent it back saying that they couldn't repair it but they gave me a 40% off discount on a new bag. I waited for PCE and got a new bag that I loved very cheap at 40% plus 25% off. I have seen returned bags with damage at the outlet in the past, including bags with upside-down horse and carriage logos!
 
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#95
Teagaggle said:
Hi all,
I posted this in the Borough clubhouse but then found this thread so posting here. Obviously time haspassed between last post & now. Curious what has happened with this issue for those that experienced it. Thanks...View attachment 3568861

I recently pulled out my very first Coach purchase, my medium Borough in alpine moss. My hardware had some pitting on it when I last used it but not major. Has been stored in the dust bag in a cool environment since. I got it out this am & was shocked to see the additional significant pitting on not only the zipper pulls but now all of the hardware. So bad its embarrassing. My husband was equally surprised as he equates Coach with quality. Although most people wouldn't even notice this if I didn't point it out, I don't see myself enjoying carrying this bag with it like this. My husband asked if I could send it back to Coach for repair. I'm not sure I have my receipt & my husband's thoughts are that it shouldn't matter. I know this topic has been discussed before so while I read through threads, I thought I'd ask here your thoughts & if anyone who has experienced the same issue had gotten it repaired. I'm not going to pay to have it fixed. I'd be willing to send it away for Coach to do it but if it can't be fixed, my last ditch effort would be to try & remove/modify the zipper pulls at least or just sell on eBay. Very sad as this used to be my absolute HG bag. Thanks again!
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Mine had a little pitting on it. Just went and looked and it's any worse.
 
#96
it was an issue with the alpine moss, mine has the same thing, it's annoying, but I still enjoy carrying the bag and luckily the hardware on the boroughs are very minimal. There is nothing they can do to fix it either. As the poster above mentioned you could bring it in, but their new repair policy is very strict and I'm sure they will tell you that it can be fixed and won't send it in, and if they do accommodate you and do it, their will be a repair fee.
 
#97
That's what I figured (fix for a fee). Just leaves a bad taste in my mouth though, you know. My first really pricey bag...sad. It took me years to make that kind of $$ commitment on a bag, thinking I'd love it forever. And yes, it isn't hugely noticeable but I have the type of personality that once I see the defect, I will lose enjoyment of carrying it.
Then to read some have had issues with their Rogue hardware...better bet I'll be keeping my eye in that.
 
#98
Teagaggle said:
That's what I figured (fix for a fee). Just leaves a bad taste in my mouth though, you know. My first really pricey bag...sad. It took me years to make that kind of $$ commitment on a bag, thinking I'd love it forever. And yes, it isn't hugely noticeable but I have the type of personality that once I see the defect, I will lose enjoyment of carrying it.
Then to read some have had issues with their Rogue hardware...better bet I'll be keeping my eye in that.
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I agree, it's sad indeed. In some respects those who buy the first few batches of a new bag are somewhat the 'guinea pigs' in a sense. I don't mean that in a bad way at all but more like those who flock to a newly opened restaurant may not receive the very best food/service until things get perfected.
I feel for anyone who has spent their hard-earned money on a dream bag and have something go wrong with it through no fault of their own......doesn't seem fair and in a case like this where the "issue" is on one color only of a bag and its' hardware I think it would help Coach's reputation immensely if they took care of these customers.
I think if other companies can fix/repair the hardware on their bags then I don't understand why Coach can't do the same, especially for a known problem.
Some may disagree with me and that's o.k., but this is how companies lose the faith (not to mention the future sales) of their customers.
 
#99
It's $35 to replace hardware, maybe even cheaper to replace the zipper pull. Bring it in to your local Coach store and they can assess it for repair. I like Coach because their repairs are never outsourced, so it always looks perfect. Worth it for sure if it's your favorite!
 
#100
It can make repairs hard (not to mention time consuming) if one doesn't live near a Coach store and they have to ship it out for repairs.
However if it was a favorite bag of mine and I wanted to have it fixed free of charge that's what I would opt for.
But it doesn't sound like Coach has an "across the board" repair policy as many folks report different experiences as far as repairs go.
 
#101
I sent a photo of the damage to my local SA. She said I should bring it in for them to look at and if it could be repaired, it would be at a fee to me. Although if it's just $35, I'll probably do it, I also say if it's just $35, Coach should eat this to do right by those who bought a bag with known hardware issues. I'll let you know what I find out!
 
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#102
highrider9o9 said:
it was an issue with the alpine moss, mine has the same thing, it's annoying, but I still enjoy carrying the bag and luckily the hardware on the boroughs are very minimal. There is nothing they can do to fix it either. As the poster above mentioned you could bring it in, but their new repair policy is very strict and I'm sure they will tell you that it can be fixed and won't send it in, and if they do accommodate you and do it, their will be a repair fee.
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OH iM SO SORRY! I meant they'll say i CANT be fixed!
 
#103
alansgail said:
I agree, it's sad indeed. In some respects those who buy the first few batches of a new bag are somewhat the 'guinea pigs' in a sense. I don't mean that in a bad way at all but more like those who flock to a newly opened restaurant may not receive the very best food/service until things get perfected.
I feel for anyone who has spent their hard-earned money on a dream bag and have something go wrong with it through no fault of their own......doesn't seem fair and in a case like this where the "issue" is on one color only of a bag and its' hardware I think it would help Coach's reputation immensely if they took care of these customers.
I think if other companies can fix/repair the hardware on their bags then I don't understand why Coach can't do the same, especially for a known problem.
Some may disagree with me and that's o.k., but this is how companies lose the faith (not to mention the future sales) of their customers.
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I have a 1st generation borough in teal marobox and the hardware has the same issue. My later generation boroughs are fine though (hardware wise, corner wear is a whole other issue)
 
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