Yes, and I’m disappointed. I did call to request an exchange and was on hold (with intermittent check-ins) for roughly an hour. Inevitably they offered a refund or to send for repair. I asked if they consider that sellable and not defective and would that be the rationale for not offering an exchange. She avoided the question and reiterated that my options were to return or repair. Mind you it was delivered on Monday, so it’s not like I’m beyond the return window. I also haven’t used it other than trying it on my arm/shoulder. I don’t know if I’m a less desirable customer because I’ve returned a handful of things recently. But I’ve also purchased/kept the Boulogne, Odeon MM, multi pochette accessories, 3 cosmetic pouches, empriente 6 key holder, 2 TPs, 3 fragrances, and a wallet in the last 12 months…