Ok thank your for your response!
I start to get tired of LV, whats going on there? …..
This is already my second Artsy try, the first order came last week. When I opened the box I realized, the bag was already used or returned by someone else (all metall was scratched, the handle had a dent and two small dark marks, all the protection films were missing). So I returned, very frustrating!
But then happy to reorder as it just came back in stock. And now this!!!
Second bummer

A pity cause in every other detail she‘s perfect, brand new, all stitches in line etc! I won‘t order online again!! Not to mention how the box arrived with UPS (wet and damaged)

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I really hope it can be fixed and the rings can be closed somehow, just contacted my SA.