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#2,401
Not sure where to ask this question, so I hope it’s OK that I’m using this thread.
I went to a store in NJ today to return a Pochette Metis and the sales associates couldn’t scan my bag. They couldn’t locate the chip using their app. They said it could be due to their connection. So they told me that they will have to ship the bag to the warehouse on my behalf, but did not issue the refund or gave me a receipt. Basically, I left the bag with them without any evidence of that. I voiced my concern and was told that this is their protocol and that we are on video anyway.
Has this happened to anyone else? Anyone able to ease my worries?
Thank you!
 
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#2,402
iskam.mnogo said:
Not sure where to ask this question, so I hope it’s OK that I’m using this thread.
I went to a store in NJ today to return a Pochette Metis and the sales associates couldn’t scan my bag. They couldn’t locate the chip using their app. They said it could be due to their connection. So they told me that they will have to ship the bag to the warehouse on my behalf, but did not issue the refund or gave me a receipt. Basically, I left the bag with them without any evidence of that. I voiced my concern and was told that this is their protocol and that we are on video anyway.
Has this happened to anyone else? Anyone able to ease my worries?
Thank you!
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That would scare me. Can you see it in your account anywhere? You have an empriente PM correct? Did the glazing crack? When mine did, they ordered me a new one before I turned the defective one in. Just curious what your circumstances were.
 
#2,403
iskam.mnogo said:
Not sure where to ask this question, so I hope it’s OK that I’m using this thread.
I went to a store in NJ today to return a Pochette Metis and the sales associates couldn’t scan my bag. They couldn’t locate the chip using their app. They said it could be due to their connection. So they told me that they will have to ship the bag to the warehouse on my behalf, but did not issue the refund or gave me a receipt. Basically, I left the bag with them without any evidence of that. I voiced my concern and was told that this is their protocol and that we are on video anyway.
Has this happened to anyone else? Anyone able to ease my worries?
Thank you!
Click to expand...
When they say ship to warehouse, they might mean repair center to locate the chip. I'm not sure what other warehouse they'd ship it to. Look on your account and see if it's under the repair section. Did they even pull up your profile when you turned the bag in?
 
#2,407
Loriad said:
That would scare me. Can you see it in your account anywhere? You have an empriente PM correct? Did the glazing crack? When mine did, they ordered me a new one before I turned the defective one in. Just curious what your circumstances were.
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I ordered the PM in turtledove and it didn’t look good (the embossing wasn’t deep, the glazing was sloppy, the stickers were removed), so I didn’t want to keep it.

There were even two sales associates that tried to scan it and couldn’t. And they told me they will ship it to the place in NJ that was on the prepaid return UPS label that came with my bag. I called customer service as soon as I got home, and the associate said it might take some time for them to process it and to show up on my account. I will call again tomorrow. Idk. Stuff like this makes me dislike LV a lot.
 
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#2,409
iskam.mnogo said:
I ordered the PM in turtledove and it didn’t look good (the embossing wasn’t deep, the glazing was sloppy, the stickers were removed), so I didn’t want to keep it.

There were even two sales associates that tried to scan it and couldn’t. And they told me they will ship it to the place in NJ that was on the prepaid return UPS label that came with my bag. I called customer service as soon as I got home, and the associate said it might take some time for them to process it and to show up on my account. I will call again tomorrow. Idk. Stuff like this makes me dislike LV a lot.
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OK, don't freak out. You must have ordered it online if there's a prepaid return label. They'll track it to your account that way. If you purchased the bag in store without the label, that would have been a different story.
 
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#2,410
iskam.mnogo said:
No, they didn’t pull up my profile.
I’m freaking out now.
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I think brnicutie is right that with the return label it'll trace back to you. It used to be that things like this didn't show up in your profile, but now they changed it and there is a lot more that's visible. Maybe check your profile under your purchases and see if it's there? I can imagine you're freaking out. I would too, but I really think it'll be okay. I'm glad you didn't accept the Turtledove in that condition! I have it and it's beautiful!
 
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#2,412
I purchased a Neverfull GM in DA last December. I used it once as a carry on (never leaving the hotel room), store it in a dustbag in my dark closet, and pulled it out last week only to notice it looked like the glazing on a blue square was melting/chipping. I contacted LV customer service through the app and the response was "Louis Vuitton has concluded the concerned area to be linked to a progression of wear. The area of concern is considered linked to progression of use, which can include abrasion and exposure to external factors or materials. Regrettably, there is no repair option specific to this case. "

I used it once. Also how is it acceptable, even if I wore it every day, that after only one year it would progress to look so terrible?

Does anyone know if I have options?

LVGMDA.jpg
 
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#2,413
CHIgirl08 said:
I purchased a Neverfull GM in DA last December. I used it once as a carry on (never leaving the hotel room), store it in a dustbag in my dark closet, and pulled it out last week only to notice it looked like the glazing on a blue square was melting/chipping. I contacted LV customer service through the app and the response was "Louis Vuitton has concluded the concerned area to be linked to a progression of wear. The area of concern is considered linked to progression of use, which can include abrasion and exposure to external factors or materials. Regrettably, there is no repair option specific to this case. "

I used it once. Also how is it acceptable, even if I wore it every day, that after only one year it would progress to look so terrible?

Does anyone know if I have options?

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LV doesn’t repair canvas. That was most likely due to an abrasion. We knock into things inadvertently without noticing sometimes. Also, the yellowing of the canvas I see is due to wear as well. It’s very hard to conceive that piece was used only once and stored properly while yellowing to that extent.
 
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#2,414
suzannabunny said:
I just received my first LV bag ever and it looked perfect until I started inspecting closely and on one side the monogram canvas print on the bottom of the bag is uneven. It’s perfect on the other side. Is this normal? I scored it online after waiting forever to come back in stock.

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It's common for the Alma bags. There are perfectly aligned bags out there too.
My Alma BB DE is slightly crooked like yours, but it was the best out of about 5 I had seen at the time, so I kept it because I didn't want to continue searching for that "perfect" bag.
It used to bother me a bit, especially when I saw other people's perfectly aligned reveals, but I also noticed other reveals with crooked alignment.
So now I just enjoy my bag and it doesn't bother me.
But if it bothers you, you should exchange it.
 
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