Is this a defect, is this normal for this Chanel item?
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Update: I exchanged for another bag in store today. The Caviar is more Matte? (What do you think)? I'm on the fence about it but it was the one I originally wanted. I wonder if I should wait for another shinier caviar. I might just be going mad at this stage as people maybe can't tell the difference. 
They did have another one that was very glossy, puffy and shiny, with pronounced grains and I thought it was too much.
I can tell straight away the quality of this bag is superior, sits better and doesn't have the same issue as the other bag
They did have another one that was very glossy, puffy and shiny, with pronounced grains and I thought it was too much.I can tell straight away the quality of this bag is superior, sits better and doesn't have the same issue as the other bag
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New bag definitely better. I just got a new one and im not sure if defective. Maybe you can help. First, to adjust the chain length, i need to have bag open. If closed, chain is hard to slide thru grommets. Second, if i cup my hand on top of double flap and reach down to the part you cant see, the leather is not taut. It’s a bit loose. Do you have these issues with your new one?Update: I exchanged for another bag in store today. The Caviar is more Matte? (What do you think)? I'm on the fence about it but it was the one I originally wanted. I wonder if I should wait for another shinier caviar. I might just be going mad at this stage as people maybe can't tell the difference.
I can tell straight away the quality of this bag is superior, sits better and doesn't have the same issue as the other bag
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Hi! I just got my WOC from the chanel boutique. Just wanted to ask for opinion if this is normal. Is it only me or the corners has a really off shape. It’s not that visible from afar but if look closely there is something off. But the everything seems to be perfect aside from that. Please let me know if this is common. Thanks in advance
This wouldn’t bother me. If the pocket were visibly crooked, I would return. What I see here is minor. Enjoy your bag!
ETA: just read back and realized you exchanged the bag below and now have an issue of matte leather, so below is a moot point. A matte bag will become slightly more shiny with use. A shiny bag may lose some shine with use. I recommend not buying any bag if you are not super happy with it upon in person inspection. I used to buy a lot of chanel bags years ago, mainly from 1990s-2008, and i did buy a so black mini chevron reissue in 2020 (I do not see a vast quality discrepancy between my old bags and my reissue mini). But, I personally would not pay close to 10K for anything that made me the least bit unhappy.
OT, but you mentioned customer service, so I thought I would comment Based on what I have learned here (posts by @TraceySH have been particularly informative) and what I have been told by SAs and management. Customer service may not be the best for returns, especially repeat returns, bc SAs in Flagships do not make much on any bag sale, and nothing on a return. The sales goals imposed by the company are enormous (in that they basically are required to sell x amount per shift, so any time spent away from active sales becomes a penalty that has to be made up). I would note that if you have a regular SA and regular boutique, it’s best to return to the same place, so the boutique has a chance to resell the item to another person. Stock is limited, and a boutique also needs to make certain sales figures and it may affect allocations of merchandise going forward.
Also, Chanel bags like this are not so-called hand made or actually hand made, but rather factory assembled. The most a chanel SA will typically say is that leather, being an organic substance does have natural imperfections. Even many Hermes models are not hand made. There may be parts of the process in making a CF, like tightening the HW that may require hands, but typically hand made denotes bag construction stitching and a craftsperson. (So even if a bag is made of lesage material or fantasy tweed, or it may be hand finished, it’s still not hand stitched). I do have some hand stitched Hermes bags and a bespoke bag (duret from his eponymous atelier in Paris) and there is an enormous difference.
OT, but you mentioned customer service, so I thought I would comment Based on what I have learned here (posts by @TraceySH have been particularly informative) and what I have been told by SAs and management. Customer service may not be the best for returns, especially repeat returns, bc SAs in Flagships do not make much on any bag sale, and nothing on a return. The sales goals imposed by the company are enormous (in that they basically are required to sell x amount per shift, so any time spent away from active sales becomes a penalty that has to be made up). I would note that if you have a regular SA and regular boutique, it’s best to return to the same place, so the boutique has a chance to resell the item to another person. Stock is limited, and a boutique also needs to make certain sales figures and it may affect allocations of merchandise going forward.
I personally wouldn’t worry about these things in your pics, but I would advise for the price, to inspect on site if possible, and not to purchase if in doubt. IMO the leaning may be exacerbated by storage, and it is not uncommon.
Also, Chanel bags like this are not so-called hand made or actually hand made, but rather factory assembled. The most a chanel SA will typically say is that leather, being an organic substance does have natural imperfections. Even many Hermes models are not hand made. There may be parts of the process in making a CF, like tightening the HW that may require hands, but typically hand made denotes bag construction stitching and a craftsperson. (So even if a bag is made of lesage material or fantasy tweed, or it may be hand finished, it’s still not hand stitched). I do have some hand stitched Hermes bags and a bespoke bag (duret from his eponymous atelier in Paris) and there is an enormous difference.
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Hi if something bothers you now, it will bother you forever. Here is why i suggest returning: I just held onto a chanel medium classic flap for 13 days that i was not happy with bc of quality issues. I was talking myself into it due to rarity and fear of price increase. then on the last day that i could return, a new one came in that was perfect. I love it. The other one just made me feel stressed.
Hi,
I have owned a mini and have a jumbo, I just got a medium caviar classic flap and the interior of the main compartment puffs up quite a bit and doesn’t lay flat. Is this normal for the size? I am debating returning it because I’ve never had this issue before with my other bags. Thank you.
I have owned a mini and have a jumbo, I just got a medium caviar classic flap and the interior of the main compartment puffs up quite a bit and doesn’t lay flat. Is this normal for the size? I am debating returning it because I’ve never had this issue before with my other bags. Thank you.
Hi! I just got a 22p Chanel 19 WOC last weekend and noticed that one of the center threads was peeking out, and the other center thread is a little loose and doesn't actually go under the flap area (it might be missing a stitch). Mostly worried if the thread could unravel from the center, but it's also such a minor issue. What do you all think?
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My medium flap has also "an air bubble". Other members mentioned that their medium has it as well therefore I assume that this is normal. I have no issues with it.
believe me, that leaning issue is very minor. Most are like that and yours is not a severe case! I used to own a flap that had a completely crooked base. You could see when it was turned upside down that the base was on a slant. The bag leaned terribly when it was set down and it was very obvious. I kept thinking it would tip forward. Whichever flap you choose, there will always be an issue; none are perfect. I’m really picky and I’ve bought many classic flaps over the years. I found defects with all of them - if you study them too much you will always find something! At some point you have to settle and be satisfied with what you have if the issues are only minor.
I felt like the stitching was off on this bag. And I noticed immediately the bigger holes for the stitches. Which would be fine if it was consistent, but upon closer inspection, some rows have bigger gaps between stitches, some rows have tighter ones. I’m so sad 
