Is this a defect, is this normal for this Chanel item?

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#691
Fashionphile has a very generous return policy compared to many preloved sites and other resellers, they have a 30 day return policy for ANY reason even just changing your mind as long as the tag is attached. I personally bought a pair of shoes from them that I was unsure on because I found it hard to walk in them (my ankles kept wobbling, not sure if the fault of the shoe design/construction or just me) and kept them outside the 30 day return policy, and I am selling them back to FP and taking a loss because I know I am past the 30 day return window, even though the tag is still attached.

The defect on your bag is very, very minor and preloved bags are not expected to be perfect unless they are listed as new, never worn.

I don't think FP did anything wrong here, not to say you did either but it is a learning lesson - in the future, thoroughly inspect all items before the return window is up.
 
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#692
superfoxy said:
Thank you for your feedback. That's what my husband told me. I paid $5,600 for the bag to which I could have just went to the store and bought a brand new bag. It was an impulse buying plus I thought it was a rare item. Will never buy a second hand bag after this.
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I'm really sorry you feel this way about buying secondhand because of this experience. There are many new bags in Chanel boutiques today that have flaws, honestly nothing is 100% perfect in every way - it is of course up to you what you want to purchase and what flaws you want to accept.

Most of my collection are rare, hard to find bags that are in mostly excellent to pristine condition, and I love them - and I wouldn't have them if I didn't buy them secondhand.
 
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#694
I have had a similar experience, I bought a bag, thinking I would use it but never did and when I decided to return it, I missed the 30 day return window by about a week. I emailed Fashionphile asking if I can still return because it still had the tag, they said no, it was passed the return time but I can sell back to them. I did sell back to them at a loss, lesson learned.
 
#695
superfoxy said:
Hi everybody! My fellow chanel lovers. I am in a sad situation and need some0 advice of what the next step I should take. Back in May 2020, I purchased a bag from fashionphile through their layaway program and received it in July 2020. It was a chanel reissue chevron 226 in red, listed in excellent condition (faint corner wear, faints scratches, marks, scuffs) and I paid a premium price. During the unboxing, I have noticed a strong chemical/perfume smell but never reported it as I liked the bag and didn't want to return it. I checked the bag and I thought it was in perfect condition. So, i put in the dust bag with the tag attached and let it seat on a shelf and never got to used it. Until last week, I've decided to take the bag out of the dustbag to admire it and remove the tag. My mistake was after removing the tag, I decided to check the bag and to my surprised I failed to notice a leather that is peeling apart on the lock. I immediately contacted fashionphile to ask for a refund. I was advised to send them an email regarding the issue and I did. To make the story short- they responded to me by saying that they cannot accept the item for a return since the tag was no longer attached and it was outside their 30day return period and that I can just send the item back through their buyback program. My point is I know I made a mistake of removing the tag before checking the condition. But, if they listed something in excellent condition and not disclosing the foul smell and a defect with the bag that will affect the resale value of the bag. I believe I have a valid reason to request for a full refund since it was not in the condition that it was listed as. Can you please give me some advise as how I should proceed with fashionphile? Thank you in advance.
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I bought a bag from another online consignment shop, and they did not disclose that the bag smelled like mothballs. It was no return. But I got my money back after I sent it back to them for consignment. Sad, someone else got stuck with this lemon. But there is a lesson here that these bags go back and forth all the time. I made more money on the consignment of the bag than I originally paid for it. I know that is horrible; this is why I hesitate to buy from consignment. They are in the business for the money no matter who gets screwed. Some bags are good buys for sure, but some are not; you take a risk when buying expensive bags from a consignment shop unless you can see the bag you are buying. I am sorry this happened to you, but I am not surprised. Lesson inspect carefully before removing the tag.
 
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#696
Purseloco said:
I bought a bag from another online consignment shop, and they did not disclose that the bag smelled like mothballs. It was no return. But I got my money back after I sent it back to them for consignment. Sad, someone else got stuck with this lemon. But there is a lesson here that these bags go back and forth all the time. I made more money on the consignment of the bag than I originally paid for it. I know that is horrible; this is why I hesitate to buy from consignment. They are in the business for the money no matter who gets screwed. Some bags are good buys for sure, but some are not; you take a risk when buying expensive bags from a consignment shop unless you can see the bag you are buying. I am sorry this happened to you, but I am not surprised. Lesson inspect carefully before removing the tag.
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Totally agree, after all, it is a business.
 
#700
I just purchased a 19A mini coco from a reputable reseller new with tags and was disppointed to see the chain links on both ends did not fully connect! Has anyone else seen this? This makes me uneasy about authenticy and quality after seeing your images as well.20200909_124842.jpg20200909_124814.jpg
 
#701
The hook area will eventually chip when there is load carried inside the bag and the bag is carried by the straps. The contact surface of the metal hook will consistently rub against the portion where it is secured. Mine is brushed gold and it has been a good 3 years of carrying it. I believe yours, which is lacquered metal will show the chip even faster.
 
#703
Hello guys
I just picked up my first lambskin chanel classic flap bag. I really love it and hope I can keep it but I noticed on one side of the bag, there seem to be a stitch missing at the top compared to the other side. Can you guys let me know if this is normal or should I be concerned ? I'm kind of scared it might of been poped or maybe they forgot to put 1 last stitch there, really not sure if this will effect the wear or not. I compared it to my 5 caviar CF bags and this is the only one missing the top stitch.
Thank you !
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#704
So I’ve never purchased any Chanel on EBay for fear of getting a fake. After reading some of youR comments I see some of have. I’ve purchased preloved bags on Fp and TRR with good results. I’m interested in expanding my options with a trusted seller. I’m in the US. Any leads would be appreciated.
 
#705
paula3boys said:
How can you tell that it will "soon be marked down"?
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I called them and the sales rep said she had a markdown date. I did buy it once it was marked down, but the shipping was delayed and cut into the 30 day return window policy and they won't extend the return window even if its not the buyer's fault.

Also, @superfoxy the Fashionphile dust bag reeked of perfume. You have to get the handbag out of their packing material right away or that smell might linger onto the bag. They don't disclose a strong smell because it comes from their packaging!
 
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