Is this a defect, is this normal for this Chanel item?

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I use Saphir renovator on my lamb bag and it makes the leather buttery soft! I also use it on my caviar bags and it definitely moisturize the leather. I live in a dry climate and often use it to condition my leather.
 
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Hello all,

I purchased a beautiful WOC and it arrived today!
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However, I opened the bag and after removing the felt, the first thing I noticed was a dent in the leather, right where the zipper would hit.

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is this normal? I’m really disappointed since my SA said that this was brand new, and it absolutely seems as such with the protective plastic on the snap closure - but this is a very noticeable “dent” that clearly cannot be repaired.

I want this WOC - it’s gorgeous and perfect for me in terms of functionality - but if I were to request an exchange would I likely get one that has the same defect? It doesn’t seem to have anything else wrong with it.
 
This wouldn’t bother me and I’d keep it especially if the rest of the bag is perfect. But if it really bothers you ask for another one but keep in mind the same thing might be there.
 
IMO, that's normal and inevitable. Nothing to worry about and I think you should keep it!
This wouldn’t bother me and I’d keep it especially if the rest of the bag is perfect. But if it really bothers you ask for another one but keep in mind the same thing might be there.
I have one that has that mark. It is from the zipper and does not bother me. Its stunning, enjoy it!

thank you all so much! It does indeed seem like a weird design flaw of the Boy WOC. I did some fashionphile research and all of the bags I saw have the same issue, so it seems inevitable to happen, I’ll just have to make sure not to make it worse when storing and using the bag!

She’s going back in the box until Christmas, but I’m so excited to use her!
 
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