Is this a defect, is this normal for this Chanel item?
- Thread starter honeybunch
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It’s 2012 I think (the number starts with 16) and I bought it from an online consignment with a no refund policy. it looked to be in great shape in the pictures, I asked for extra pictures but the the only pic of the top was straight on and I feel not so smart now but I thought it was just light glare. It was supposed to be 9.5 out of 10 condition.
None of the side without it being open. The rest of the pics leave out the top part. After the fact I feel like I should have known to ask but I had no idea that the flaps could even bend like that!
I'm so sorry you are going through this. Do you mind uploading all the pics that were sent? From what you described it feels like the seller were trying to hide this from you. A bend on the front flap is a big deal. It cause when you wear the bag and constantly rest your arm on it too. I'm ready sorry.
Please don't rule out buying pre-owned items based on one unhappy experience. There are thousands (if not millions) of sellers across EVERY category of items who accurately describe and photograph their items. Especially with pre-owned items, it's important to look over items when received. Had that been done, you wouldn't be in the situation you currently find yourself.
You CAN find great deals and accurately described items that are ONLY available as pre-owned. But buyers as well as sellers have to do their due diligence.
Put yourself in Fashionphile's place and imagine you're the seller. You sell an item, offer layaway and after receiving full payment and shipping the item, you see tracking showing delivery in mid-July and you don't hear a peep from the buyer. So you rightly assume you have a happy buyer.
Fast forward a couple of months and you hear that the buyer found damage and removed security tags.
If this was your buyer, wouldn't you be angry and assume the buyer "rented" the bag, used it and no longer needs it?
Good luck enjoying the bag and reselling it yourself when you're done with it.
Hmmmm....I wanted to see if they cropped out at part of the picture but it doesn't look like it. Have you contact them and inquire about the dent? Perhaps they will allow you to do an exchange? I would politely said that the crease was not in the description and wasn't clearly visible on the front picture. Can they make an exception on return?
The bag over all looks like it is in good condition tho. Maybe contact the leather surgeon see if they can fix it?
I did contact the leather surgeon and they seem to think the stays need to be replaced. (I learned something else new, that they have stays) Has anyone used the Leather Surgeons from outside the United States? Are there any extra hassles? I’m in Canada and will probably go this route if I’m unable reach a solution with the seller.
Correct me if I'm wrong but I don't think Chanel Jumbo has stays (I'm referring to the metal wire use within the bag to prop up the shape of the bag. They could be referring to some different kind that I'm no aware of). From what I know the structure of the bag is from the leather and the stitching and that's why double flaps hold it shape better than single. Make sure you do throughout research before sending it in. Ask exactly what is going to be done before agree to anything. Also ask what the improvement you should expect because it won't be 100%.
It's an expensive item and while the crease is annoying it isn't "as noticable" especially when you wear it on your shoulder. I would try to wear the bag first and see how much it bother you before take drastic step. I would hate to see you spend more money and not get a satisfied result or make the issues worst.
Hopefully tho the seller will work with you and all these will be moot points. Keep us updated!
Oh...I also thought of something you can try to help flat out the crease. Maybe you can get those really really thin cutting board (here in the us we can get them at dollar store) cut to size and put it between the two flap and close the lock. This will act as mold. Then maybe steam the area to help. Look up chase aime on you tube. She did a video where she steam her chanel bag to help with the wrinkle.
**Disclosure** I have never done this on my bag so proceed with caution. Just remember the video and thought I would mention it
**Disclosure** I have never done this on my bag so proceed with caution. Just remember the video and thought I would mention it
Yes. Two weeks is still plenty of time. It doesn't take long to evaluate a purchase--some people will literally do it in a few minutes as soon as they receive the item--and two weeks more than enough time to send it back. It doesn't take much effort to prioritize a return inside of two weeks if not losing literally hundreds or thousands of dollars is something that is important to someone.