Is this a defect, is this normal for this Chanel item?
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Hi everybody! My fellow chanel lovers. I am in a sad situation and need some0 advice of what the next step I should take. Back in May 2020, I purchased a bag from fashionphile through their layaway program and received it in July 2020. It was a chanel reissue chevron 226 in red, listed in excellent condition (faint corner wear, faints scratches, marks, scuffs) and I paid a premium price. During the unboxing, I have noticed a strong chemical/perfume smell but never reported it as I liked the bag and didn't want to return it. I checked the bag and I thought it was in perfect condition. So, i put in the dust bag with the tag attached and let it seat on a shelf and never got to used it. Until last week, I've decided to take the bag out of the dustbag to admire it and remove the tag. My mistake was after removing the tag, I decided to check the bag and to my surprised I failed to notice a leather that is peeling apart on the lock. I immediately contacted fashionphile to ask for a refund. I was advised to send them an email regarding the issue and I did. To make the story short- they responded to me by saying that they cannot accept the item for a return since the tag was no longer attached and it was outside their 30day return period and that I can just send the item back through their buyback program. My point is I know I made a mistake of removing the tag before checking the condition. But, if they listed something in excellent condition and not disclosing the foul smell and a defect with the bag that will affect the resale value of the bag. I believe I have a valid reason to request for a full refund since it was not in the condition that it was listed as. Can you please give me some advise as how I should proceed with fashionphile? Thank you in advance.
You've had it for four months?
It's yours.
It's yours.
I received the bag on July 17, 2020 since I purchased it through their layaway program.
I have to agree with ultravisitor. The bag is used regardless of the listed excellent condition, you should have examined the bag thoroughly when you received it. If the tags have been cut, they have even less reason to work with you. I’m sorry. It’s an expensive lesson. If you don’t want to keep it, you can list it on eBa. You’ll likely get more money back tHan FP is offering you.
Unfortunately I think you'll likely have to use this experience so that you don't make this mistake in the future.
If they didn't disclose the defects/perfume smell that was unprofessional on their part...However you should have pointed that out to them as soon as you noticed it within the first few days ideally. Moreover, you removed the tag and now it's been six+ weeks since it has been in your possession.
I don't think they or any other retailer would honor a refund at this point. You would have had a case if this was late July and you had not removed the tag.
If they didn't disclose the defects/perfume smell that was unprofessional on their part...However you should have pointed that out to them as soon as you noticed it within the first few days ideally. Moreover, you removed the tag and now it's been six+ weeks since it has been in your possession.
I don't think they or any other retailer would honor a refund at this point. You would have had a case if this was late July and you had not removed the tag.
Thank you for your feedback. It is indeed an expensive lesson to learn. I will try to sell it then.
I'm sorry to hear that, since you said you paid premium price for the 226 then maybe it's best for you just using it then sell it on your own instead of selling back to them because you would lose lots of money selling it back to them right away. If the bag's condition is good enough, best to hold on to it, using it while selling it at the same time till you get the price you want.
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I’ve never bought second hand bags but if I ever do I will inspect the bag thoroughly as soon as I receive it. I do the same with each bag I buy directly from Chanel or any other labels - I inspect the bag thoroughly at the boutique and I do another round of thorough inspection at home just in case I missed something.
Thank you for your feedback. That's what my husband told me. I paid $5,600 for the bag to which I could have just went to the store and bought a brand new bag. It was an impulse buying plus I thought it was a rare item. Will never buy a second hand bag after this.