Is this a defect, is this normal for this Chanel item?

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#631
tia1985 said:
I know! I’m hoping it’ll even out because it’s so hard to come by so i’m scared by it’ll be worst at a higher price later . So you’re second one is even ?
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right? I’m pretty confident it will even out :smile:

my second one has even sides but one of the back sides is slightly curved and the front flap is everrrrrrr so slightly misaligned (the SA said both these things are “normal” because it’s lambskin , it will even out over time. While I am somewhat skeptical, I don’t think it’s that noticeable at all , especially when I eventually start using the bag and it naturally changes it’s shape). I love everything else about my bag- the leather is shinier, quilts puffier, and overall I think it looks a lot better than the first mini I received. I feel like if I exchanged for another mini, it’s a gamble and I might end up with a worse one (like my first).

Based on what I’ve read on threads, I’ve come to the conclusion that most minis have some sort of problem and it’s rare to find one that’s 100% perfect. Which is a bit disappointing to me still since I have other brands like Polene, Want Les Essentiels that have perfect craftsmanship!

I agree with what you said - this bag is usually hard to come by (especially in the light gold hardware I have). Though I received this bag a lot quicker than I thought I would. I think I was pretty early on the waitlist though, and a few people before me on the waitlist chose not to buy. I think in future seasons, when the price is higher, these irregularities will continue to be an issue. so for me, now is probably the best time for me to buy and keep.
 
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#632
So I bought the So Black Coco Handle from 20A and had some issues with the strap - some parts of the hardware chain were chipped.

I had the strap replaced today, but upon further checking the replacement chain when I got home, I noticed how one side of the leather looks unfinished/unglazed. See pic below.

9B950237-6931-4279-B53D-594AA3FD4F45.png

AD5A8BCC-108F-464E-A3A3-C8BA68A6F587.jpegIs this normal? The chain/leather straps of my other Chanel bags don’t look like this... Ugh.
 
#633
Omg, this bag is new and it is already showing the chipping! Sorry you are going through this but black hardware have been known to chip. From what I remember from the 17S collection, a highly sought after boy bag with black hardware had similar issues of chipping.
 
#634
lvchanellvr said:
Omg, this bag is new and it is already showing the chipping! Sorry you are going through this but black hardware have been known to chip. From what I remember from the 17S collection, a highly sought after boy bag with black hardware had similar issues of chipping.
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They replaced the chain - the new one is without chips but as you can see, the edges of the leather look unfinished/unglazed.
 
#636
And to those who are curious about the chipping on my Coco Handle’s first strap...

8F4F0BC9-C11B-4C48-B25A-CF17A7AE1D76.jpeg
331D4CFA-6C65-4035-9530-7CBCB601F9E7.jpeg

Luckily, they replaced that chain, but yeah, I’m currently unsure about the replacement chain’s leather edges...
 
#638
In my case, the straps of the 20A So Black Coco Handles had quality control issues. They replaced mine three times (yep! crazy) - there were chips on the strap’s hardware and the others had poor finishing touches and had very visible scuffs which is why they were very accommodating to my replacement request. The last one presented to me was finally great and I decided to still take it despite the brouhaha because I waited so long for the black quilted caviar + black hardware combo on the Coco Handle.

Don’t know which season your Coco Handle is from, but chances are Chanel will tell you their favorite excuse: their bags are handmade so the slant you are referring to is normal. I hate them, lol.
 
#639
Oh my goodness, sparklywacky that is insane!
I am so glad to hear they did replace yours though, but how hard is it for them to preemptively take quality control into account? Especially in your case, when the strap is clearly faulty!
Here is a photo of mine, it is 20A also. I'm not sure if I am just being silly, or if it is definitely faulty. I just feel like for the price tag, I kind of expect perfection.

D0631006-8C21-4FC3-A77E-5985AD38A9E8.jpeg
 
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#640
Chanelgirl_purple said:
Oh my goodness, sparklywacky that is insane!
I am so glad to hear they did replace yours though, but how hard is it for them to preemptively take quality control into account? Especially in your case, when the strap is clearly faulty!
Here is a photo of mine, it is 20A also. I'm not sure if I am just being silly, or if it is definitely faulty. I just feel like for the price tag, I kind of expect perfection.

View attachment 4824235
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I’m assuming the pandemic affected the production and eventually the quality control of most bags. Still inexcusable! Chanel has been having quality issues for years now too which is crazy.

You have the So Black Coco Handle from 20A too! Chances are, yours is indeed faulty too. I feel you! For such an expensive bag, the quality has to be way up there. It was so frustrating to go through the process of replacing mine three times! I’m glad I got a happy ending - although now I am kind of worried how this bag is going to hold up.
 
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