Thanks for trying to cheer me up You're so right when you say that no one would notice. Especially since the loop for the pochette fits and covers it all. A couple Goyard fanatics have walked into my store since then and I've asked to see how their handles are holding up. Some are worse, but they all agree that four months is way too little time for it to start happening. I'm not worried about any compromised strength that could occur since they are very strong, it's just Goyard's complete lack of customer care and ridiculous after-sale care that is peeving me off completely.
I believe that to be so true. The attitude from them I get is that they treat the client to be blessed to be able to experience Goyard, not that Goyard is blessed to have such a dedicated following... Hope your aunt's Saigon gets sorted out favourably.
Their responses have so far been a load of rubbish and completely different at times. How did your craftsman in Singapore go about fixing the sealant?
I know bex, I know
very well said and very wise. thanks for posting.I think this is a problem only applicable to Saint Louis. My Voltaire has the same wax sealant used on the SL but it's still beautiful as new. I can't even find a crack, even when I load a ton in my bag everyday.
This may sound harsh, but if you expect your bag to look as good as new after repeated use when you spent thousands on it, the reality is it won't. I had a lousy Hermes wallet whose wax edges split on me after just 1 week use and the CS told me it's due to normal usage. What can we do? Create a ruckus?
My advice is, these are "luxury" items. Maybe they are not meant to be used harshly like how we do. But if you really like the bag and had already spent the dough, then just enjoy the bag thoroughly. I just tell myself it's "hand made" to make myself feel better.
i understand normal wear and tear but the paint chipping off 1/4 of my bag 5 months after i bought it is not normal wear and tear. i'm pretty upset and this will most likely be my last purchase with goyard.
Wow! I'd be in tears! :cry:i understand normal wear and tear but the paint chipping off 1/4 of my bag 5 months after i bought it is not normal wear and tear. i'm pretty upset and this will most likely be my last purchase with goyard.