congrats on your new bag....yes, i am fine w/ the scratch marks, i have a brown outdoor hobo and i love the distressed look and understand it's the nature of this collection...but the fact that strap is falling apart, i dont' think is acceptable.
and yes, i do like this on my frame much better than the jumbo, for reference, i'm about 5'6, sz 0
^^PS: fraying strap is totally unacceptable to me too..it will break. I also got the new bubble quilt flap and the chain is totally broken. I asked for a new bag and they will send it free to replace the defective one. I am sure they will do the right thing by you.