I had this happen to me a few months back as well. I was heartbroken. I did have to file a dispute. I received the refund in a matter of a few days. Paypal even sent me a prepaid return label. (Not sure why as Ive been told this isnt common). Anyway, I just purchased my second ever bag from evilbay today and I am hoping beyond hope that everything is ok.
Good luck hun, keep us posted.
Good luck hun, keep us posted.