I have two pairs of Chanel earrings. One is a CC darkened that I purchased for my mom's birthday a few years back.
She wore them perhaps 10 times. Another pair is several years old, I wore the dangling pearl with CC earings perhaps 3 or 4 times.
I am fanatical about my jewelry. Both pairs have been in their boxes undisturbed. I opened them yesterday, and both pairs are missing stones.
The darkened limited edition CCs are blackish now. They oxidized terribly. One CC is missing 3 stones. The other pair which I wore 3 or 4 times, again in the box, new, is missing several stones also. I am furious. I just purchased a brand new necklace, almost $3K. I am disgusted at the quality.
SAs can't do anything. I was told to take photos and email customer care and they would get back to me. 4 days later, no one called back. Again, I called, no one answered the phone, I was told to leave a message and number and someone would return my call, no one called hours later.
This is disgusting. Disgusting service and disgusting quality. I'm thinking of returning the necklace I just bought. Luckily all my mother pins/cuffs earrings are intact. We rarely even wore these earrings and the stones have fallen out. Does anyone know who is in charge of fashion jewelry.
This is not acceptable. Do they expect us to pay
exorbitant fees for costume jewerly and it just breaks within a few times of wearing it?