Yes, 1 K25 and K28. I have a B25 from a reseller and she is totally aware of it and seen it.
The discussion is recent, ie 2022.
The following is my own perception/observation and not info given by my SA.
1. My SA does not send photos or proactively let me know what's available, I think they are overwhelmed and probably only the diligent ones do that.
2. She said that there is a good number of customers who are keen to buy just 1 bag and do not come back again after getting the bag. I noticed that our relationship improved after my 2nd QB, perhaps she thinks that I can be a loyal customer. Initially she is a transactional SA, ask and reply, nothing more. I told to my friend, McDonalds staff are more polite and customer-oriented than H staff.
SAs do not like it when customers go and start comparing, eg "why am I not getting my bag? I read on the H forum that a customer gets 2 bags 6 months apart". I am guilty of it and my SA tells me that when the time comes, she will ask me. Of course as I mentioned in an earlier post that she asked me to spend another $10K after I hit my prespend; they can be blur too. She never admitted being blur but told me to wait and not buy anything after I checked and let her know. Afterall SAs are human. The 3rd QB bag discussion was brought up by her, so I think she is more careful now.
3. I realised that there are many good stuff kept behind the door. Maybe in 2021, there are more stocks, so I will browse the shelves and she went in to get new stock or a different color. Now we skip the shelves, she brings out stock that are not displayed. I will not go into examples as I was told that they monitor social media. I do not want to be identified, I also need to protect my SA as they get into trouble too. She still does not proactively reserve things for me or ask me to go down, so I envy those who have more pro-active SAs.
4. I was told that SAs have to chope the hot stock immediately when it arrives at the store, some SAs are better than choping than others; indication of low inventory vs customer demand. Not enough for every SA.
5. This is 100% my own conclusion after I compared notes with my friend, I have never confirmed with my SA. Different SAs operate differently when it comes to giving QB. SA make judgement on what you should get. Some try to get the exact combo(best possible combo vs prespend) that you want but some will give you a slight variation(maybe PHW instead of GHW, if you say gray, then maybe a less popular gray). Totally SA's judgement and not store policy.
6. For my SA, my spending while waiting for a QB cannot be counted towards the next bag, however, more prespend will help her to justify for a combo that is harder to get.
7. Use and wear what you bought. They keep track and try to suss out if you are a reseller or not.
Please take the above with a pinch of salt. Everyone's journey, purchase history and SA style is different; it is not a fixed formula. With that said, the pre-spend and transparency in SG seems to be the easiest to navigate. I have read about the higher prespend in US and China, see I am guilty of comparing.