I've been shopping around for an SA the last week or so and finally found a really good one so I think I'll be sticking to her, and surprisingly, she's at Taka, the outlet with the most complaints haha. I actually went down and interacted with SAs on different days, at least 2 - 3 per store. Only 2 of them offered me namecard on their own. Those whom didn't offer namecard, I didn't ask too, because I felt no point.
I found that Liat was ok, but they really had the widest range of stock and I also see the most bags being displayed over at their side, the SAs were ok
However the Taka rebate was a very huge draw, despite the bad reviews of Taka I still wanted to give them a chance due to the rebates, I also thought that for the rebates I'm ok with putting up with not-so-good service, I guess
Then on to MBS. It is out of the way and people here also say it's the smallest with the least things. However I have a personal friend who went over to MBS from Taka and she swears by MBS, she shared with me that last year she managed to get KTG there after requesting in just 2 weeks. And according to her, everything except bags are taken into account in the 1:1. She says that over there, SLGs are all taken into account, and the full value of her KTG was taken into account in the calculation -- she has already got a birkin and spent 1:1. So with her information, I was actually going to try out MBS. But from the trips I made to the MBS branch, they are extremely, extremely low in stock now. My friend also agrees that stock now is very very low and very hard to find things to buy there. While I was there the SAs were polite and not rude, however it was just lacking a rapport still, I didn't find that the SA got any willingness to go above and beyond to help me, like I find the interactions were just sort of a formality. I was in the store for some time looking across categories, however she also did not offer me her namecard, and for what I am looking for she just wrote down on a piece of paper, which also kind of looked like a formality to me - probably crushed and thrown away once I left the store.
The 2 that gave namecard, the Liat one, takes days to respond on stock availability. The other 1, which is the one I have decided to officially begin a profile with, officially I did not buy anything from her, but surprisingly she is very responsive on text, and even texts me back on her off days. Today, she managed to secure a aloha black sandals in one of the popular sizes for me and told me via text in the morning and then help me reserve and I go down and get. The aloha black is actually quite sought after because today restock, and there was not even a single pair left other than the one she helped me to reserve. I actually did not even spend any with her so I'm really surprised she did that. I left my name on alot of reserve lists across all stores and none of them ever contacted me back. And everytime I message her she is also very responsive on text even when she's working. Today I went down and I think she's the one already, very comfortable talking with her, so I also got a few things from her and officially start on this slippery slope, I already have so many things on my wishlist I want to get!
I guess every outlet has their own pros and cons...