Hermes RTW

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

Man, you have amassed some bizarre experiences.
They keep coming…I ordered this jacket to take to Cannes next week, they marked a number of alterations to make…I tried the jacket today…a disaster. The lines on the back are crooked, there are bubbles all over the back and shoulders, as if there were multiple hunchbacks. The leather belt on the front is down and loose, the sleeves are folding into themselves and making all these uneven creases/pleads. I hope they can fix that, but I don’t know how. Plus I think they shortened the jacket while that was not necessary nor requested.

If they can’t fix that, will they refund me or do I need to keep the crooked jacket full of bubbles and creases? Thanks
 
They keep coming…I ordered this jacket to take to Cannes next week, they marked a number of alterations to make…I tried the jacket today…a disaster. The lines on the back are crooked, there are bubbles all over the back and shoulders, as if there were multiple hunchbacks. The leather belt on the front is down and loose, the sleeves are folding into themselves and making all these uneven creases/pleads. I hope they can fix that, but I don’t know how. Plus I think they shortened the jacket while that was not necessary nor requested.

If they can’t fix that, will they refund me or do I need to keep the crooked jacket full of bubbles and creases? Thanks
Well what did the tailor and your SA say??
 
  • Like
Reactions: BreezyE and jellyv
Well what did the tailor and your SA say??
The jacket was shipped so I will need to go there to see what they can/will do.

They marked many alterations, so I was surprised I wasn’t asked to come to try it before shipping; they had it for 2 months I believe? Lesson learned; it is clear I cannot buy anything there that requires more than a couple of very simple alterations.

When they said the belt had to be moved, the sleeves had to be taken in etc., I should have thought about the reviews here of people that were disappointed with the alterations and should not have bought it.
 

Attachments

  • IMG_3942.webp
    IMG_3942.webp
    166.8 KB · Views: 257
  • IMG_3941.webp
    IMG_3941.webp
    155.8 KB · Views: 256
  • IMG_3936.webp
    IMG_3936.webp
    207.9 KB · Views: 255
The jacket was shipped so I will need to go there to see what they can/will do.

They marked many alterations, so I was surprised I wasn’t asked to come to try it before shipping; they had it for 2 months I believe? Lesson learned; it is clear I cannot buy anything there that requires more than a couple of very simple alterations.

When they said the belt had to be moved, the sleeves had to be taken in etc., I should have thought about the reviews here of people that were disappointed with the alterations and should not have bought it.
Did you text your SA yet?

yes this is why I am going back to Paris just to pick up my jacket and jumpsuit instead of having them ship it! 😬
Sorry, dear. Very frustrating especially when you wanted it for an event!
 
Did you text your SA yet?

yes this is why I am going back to Paris just to pick up my jacket and jumpsuit instead of having them ship it! 😬
Sorry, dear. Very frustrating especially when you wanted it for an event!
Hi dear, thanks, I did, but it was this evening so either I will go there tomorrow, or when I come back.

I’ve never thought they would try to do major alterations without asking the person to come in and try at least once or twice while the work in being done.

Honestly, I don’t think there is a way back for this jacket, unless they take it entirely apart.

I am shocked. I can’t think how they will do couture unless they buy out an entire atelier from Alaia for example.
 
They have to fix this and/or refund you.
This is done very badly.
Enjoy your event anyhow! Your credit card is on your side.

The jacket was shipped so I will need to go there to see what they can/will do.

They marked many alterations, so I was surprised I wasn’t asked to come to try it before shipping; they had it for 2 months I believe? Lesson learned; it is clear I cannot buy anything there that requires more than a couple of very simple alterations.

When they said the belt had to be moved, the sleeves had to be taken in etc., I should have thought about the reviews here of people that were disappointed with the alterations and should not have bought it.
 
The jacket was shipped so I will need to go there to see what they can/will do.

They marked many alterations, so I was surprised I wasn’t asked to come to try it before shipping; they had it for 2 months I believe? Lesson learned; it is clear I cannot buy anything there that requires more than a couple of very simple alterations.

When they said the belt had to be moved, the sleeves had to be taken in etc., I should have thought about the reviews here of people that were disappointed with the alterations and should not have bought it.
I am shocked at how this looks! So did you try it on initially in the store and have the tailor mark up the alterations? Or did you order your size remotely and they altered off of your previous measurements? It's a beautiful color and I hope they make this right.
 
  • Like
Reactions: Angiebbb
I am shocked at how this looks! So did you try it on initially in the store and have the tailor mark up the alterations? Or did you order your size remotely and they altered off of your previous measurements? It's a beautiful color and I hope they make this right.
Thanks @stephbb9 and @BreezyE ❤️, I tried in store and the SA guided the tailor on the alterations, and the tailor also added the ones he thought would be appropriate. I even asked - “aren’t these too many alterations?” They had it for 2 months to work on it, so I am surprised they didn’t ask me to come in to try it on. The tailors I know, even for a simple hem, will ask you to come and try again before finishing the work.

Anyways, I will go there today and I hope they will be able to fix it. 🙏
 
@Angiebbb Wow! I am so sorry about your jacket. What a shame. I hope H completely rectifies this situation to your COMPLETE satisfaction.

Here is my outfit for the engagement party for a dear friend’s son. I cannot believe that our babies are getting married now. Btw, was not going to wear my travel Birkin. It is only for pictures. B35 Gris Mouette goes well with this seasons RTW.
 

Attachments

  • IMG_0821.webp
    IMG_0821.webp
    55.5 KB · Views: 312
  • IMG_0822.webp
    IMG_0822.webp
    61 KB · Views: 312
  • IMG_0823.webp
    IMG_0823.webp
    86.8 KB · Views: 314
@Angiebbb Wow! I am so sorry about your jacket. What a shame. I hope H completely rectifies this situation to your COMPLETE satisfaction.

Here is my outfit for the engagement party for a dear friend’s son. I cannot believe that our babies are getting married now. Btw, was not going to wear my travel Birkin. It is only for pictures. B35 Gris Mouette goes well with this seasons RTW.
thank you❤️, you look fabulous dear ❤️😍
 
Top