Hermes RTW

[Suesue99]

@Angiebbb Wow! I am so sorry about your jacket. What a shame. I hope H completely rectifies this situation to your COMPLETE satisfaction.

Here is my outfit for the engagement party for a dear friend’s son. I cannot believe that our babies are getting married now. Btw, was not going to wear my travel Birkin. It is only for pictures. B35 Gris Mouette goes well with this seasons RTW.

Amazing outfit! I’m thinking about getting a matching shirt too. Is this blouse true to size?

Here is my OOTD. We matched the bottoms!

 

[Veritybelle]

@Angiebbb Wow! I am so sorry about your jacket. What a shame. I hope H completely rectifies this situation to your COMPLETE satisfaction.

Here is my outfit for the engagement party for a dear friend’s son. I cannot believe that our babies are getting married now. Btw, was not going to wear my travel Birkin. It is only for pictures. B35 Gris Mouette goes well with this seasons RTW.

You look fabulous!

 

[Bdbunny]

@Angiebbb Wow! I am so sorry about your jacket. What a shame. I hope H completely rectifies this situation to your COMPLETE satisfaction.

Here is my outfit for the engagement party for a dear friend’s son. I cannot believe that our babies are getting married now. Btw, was not going to wear my travel Birkin. It is only for pictures. B35 Gris Mouette goes well with this seasons RTW.

OMG I absolutely love this set on you!!!!!! You look amazing!!!

 

[tinkerbell68]

Amazing outfit! I’m thinking about getting a matching shirt too. Is this blouse true to size?

Here is my OOTD. We matched the bottoms!

View attachment 6169894

Love this look! I had hoped to find the cropped sweater/shirt but no luck. Each piece looks great on you.

 

[Bdbunny]

Amazing outfit! I’m thinking about getting a matching shirt too. Is this blouse true to size?

Here is my OOTD. We matched the bottoms!

View attachment 6169894

I love the wooden clog chypres!

 

[chicgal11]

The jacket was shipped so I will need to go there to see what they can/will do.

They marked many alterations, so I was surprised I wasn’t asked to come to try it before shipping; they had it for 2 months I believe? Lesson learned; it is clear I cannot buy anything there that requires more than a couple of very simple alterations.

When they said the belt had to be moved, the sleeves had to be taken in etc., I should have thought about the reviews here of people that were disappointed with the alterations and should not have bought it.

Geez I’m so sorry about this but this doesn’t even really surprise me anymore. With the number of alterations you had any decent tailor should have insisted on a second/ several rounds of fittings (which at the risk of sounding like a broken record, literally no other store seems to have a problem with except H). Hopefully they can resolve this to your satisfaction.

 

[Angiebbb]

Geez I’m so sorry about this but this doesn’t even really surprise me anymore. With the number of alterations you had any decent tailor should have insisted on a second/ several rounds of fittings (which at the risk of sounding like a broken record, literally no other store seems to have a problem with except H). Hopefully they can resolve this to your satisfaction.

Thank you so much dear. ❤️I went there today and the alterations’ manager was very puzzled: (i) she asked a RTW or floor manager why the SA offered that jacket to me and why SA said it would be a great fit after the alterations; (ii) why the tailor that day agreed to so many alterations. I asked how come no one called me to try the jacket while they were doing the alterations, and she said that should have been coordinated by the SA. The alterations manager also said that anyone with hips and large breasts need to size up 1 or 2 sizes in this jacket otherwise it will never fit well even with major alterations, and if anyone had shown her, she would have said no.

Honestly, not sure they will do something about it. They said they will speak with the SA next week to try to understand what happened. The other manager kept saying she thought the jacket was big, while the alterations manager said all that fabric was on the back bc the jacket was not the right fit/size for me, and that it should not even have been shown/proposed to me. Even they are in disagreement on how the jacket should fit.

The FL/RTW manager asked if I didn’t need anything else to purchase. 😅Thanks but at this time I want the botched jacket to be fixed/refunded.

My friend (who is also a client now) was there with me when I got the jacket, and said she will come along to discuss if this is not resolved to my satisfaction. At least I have a witness. She is shocked too because three people from H were discussing the alterations on the jacket while we were there, hence we thought they knew what they were doing.

What should I do now? It seems the RTW people will want it fixed at all costs (even if it looks horrible) and that I will need to keep whatever comes out of it since they won’t be able to sell it again. I kept saying the fit on the front was not ok either, but RTW person said “i am not worried about the front, it looks fine”. Both alterations manager and I said it didn’t. The alterations manager mentioned the only way to fix it was to remove fabric on the shoulders and make seams on the back, what will look horrible, I have never seen a jacket with seams diagonally on the shoulders.

I just got a bag last week after 6 months with no bags in between; hence if I ask for a bag to make it up for it and keep the botched jacket in whatever way they fix it I don’t think it will work…It is a pity too, because I paid close to $6k for the jacket.

I love the color of the jacket, but it looks horrible on me now. 😢

 

[stephbb9]

You have to be happy with it and not forced to keep it.
You should tell them you don’t want any more alterations and either a replacement that fits or a refund (not a credit). This is proper customer service 101. It’s not your fault but theirs of course!

Thank you so much dear. ❤️I went there today and the alterations’ manager was very puzzled: (i) she asked a RTW or floor manager why the SA offered that jacket to me and why SA said it would be a great fit after the alterations; (ii) why the tailor that day agreed to so many alterations. I asked how come no one called me to try the jacket while they were doing the alterations, and she said that should have been coordinated by the SA. The alterations manager also said that anyone with hips and large breasts need to size up 1 or 2 sizes in this jacket otherwise it will never fit well even with major alterations, and if anyone had shown her, she would have said no.

Honestly, not sure they will do something about it. They said they will speak with the SA next week to try to understand what happened. The other manager kept saying she thought the jacket was big, while the alterations manager said all that fabric was on the back bc the jacket was not the right fit/size for me, and that it should not even have been shown/proposed to me. Even they are in disagreement on how the jacket should fit.

The FL/RTW manager asked if I didn’t need anything else to purchase. 😅Thanks but at this time I want the botched jacket to be fixed/refunded.

My friend (who is also a client now) was there with me when I got the jacket, and said she will come along to discuss if this is not resolved to my satisfaction. At least I have a witness. She is shocked too because three people from H were discussing the alterations on the jacket while we were there, hence we thought they knew what they were doing.

What should I do now? It seems the RTW people will want it fixed at all costs (even if it looks horrible) and that I will need to keep whatever comes out of it since they won’t be able to sell it again. I kept saying the fit on the front was not ok either, but RTW person said “i am not worried about the front, it looks fine”. Both alterations manager and I said it didn’t. The alterations manager mentioned the only way to fix it was to remove fabric on the shoulders and make seams on the back, what will look horrible, I have never seen a jacket with seams diagonally on the shoulders.

I just got a bag last week after 6 months with no bags in between; hence if I ask for a bag to make it up for it and keep the botched jacket in whatever way they fix it I don’t think it will work…It is a pity too, because I paid close to $6k for the jacket.

I love the color of the jacket, but it looks horrible on me now. 😢

 

[textilegirl]

@Angiebbb Wow! I am so sorry about your jacket. What a shame. I hope H completely rectifies this situation to your COMPLETE satisfaction.

Here is my outfit for the engagement party for a dear friend’s son. I cannot believe that our babies are getting married now. Btw, was not going to wear my travel Birkin. It is only for pictures. B35 Gris Mouette goes well with this seasons RTW.

This is a fabulous look!!!

 

[880]

@Angiebbb Wow! I am so sorry about your jacket. What a shame. I hope H completely rectifies this situation to your COMPLETE satisfaction.

Here is my outfit for the engagement party for a dear friend’s son. I cannot believe that our babies are getting married now. Btw, was not going to wear my travel Birkin. It is only for pictures. B35 Gris Mouette goes well with this seasons RTW.

You look beautiful @haute okole !

@Angiebbb , pls let us know the outcome of your alteration. I’m sorry this happened to you

Brunello Cuchinelli similarly messed up at bespoke jacket (I think this was his first Brunello bespoke, as he normally ordered MTM at trunk show). It came in four inches too small so he could not even attempt to close it (the edges of the garment were four inches apart). The head tailor from Italy messed up the measurement. DH absolutely refused to take it and was honestly aggravated that the SM repeatedly offered to fix it. You can take in a jacket that is too large, but there was no fixing this error. We subsequently stopped shopping at BC. Sometimes the only thing you can do, other than refuse the item, is to vote with your wallet.

 

[nymeria]

Love this look! I had hoped to find the cropped sweater/shirt but no luck. Each piece looks great on you.

Not sure which size or color of the sweater you would want, but its still on the H website ( although I've never seen it there in the crème ( NOT beige/etoupe)- a beautiful off white). Perhaps ask your SA to see what's still out there as well?
It's tremendously versatile piece- buttoned or unbuttoned. I've already gotten a huge amount of use from it. Works with jeans or at work ( and folds so travels perfectly). Good luck!
https://www.hermes.com/us/en/product/shirt-cardigan-H5E2727D10240/

 

[tinkerbell68]

Not sure which size or color of the sweater you would want, but its still on the H website ( although I've never seen it there in the crème ( NOT beige/etoupe)- a beautiful off white). Perhaps ask your SA to see what's still out there as well?
It's tremendously versatile piece- buttoned or unbuttoned. I've already gotten a huge amount of use from it. Works with jeans or at work ( and folds so travels perfectly). Good luck!
https://www.hermes.com/us/en/product/shirt-cardigan-H5E2727D10240/

Thank you! My SA was looking for the noir for me but it was only available in larger sizes. Apparently the cream was available but I really wanted noir to replace an old sweater. However, the more action shots I see, the more I'm tempted to branch out!

 

[Love Of My Life]

Thank you so much dear. ❤️I went there today and the alterations’ manager was very puzzled: (i) she asked a RTW or floor manager why the SA offered that jacket to me and why SA said it would be a great fit after the alterations; (ii) why the tailor that day agreed to so many alterations. I asked how come no one called me to try the jacket while they were doing the alterations, and she said that should have been coordinated by the SA. The alterations manager also said that anyone with hips and large breasts need to size up 1 or 2 sizes in this jacket otherwise it will never fit well even with major alterations, and if anyone had shown her, she would have said no.

Honestly, not sure they will do something about it. They said they will speak with the SA next week to try to understand what happened. The other manager kept saying she thought the jacket was big, while the alterations manager said all that fabric was on the back bc the jacket was not the right fit/size for me, and that it should not even have been shown/proposed to me. Even they are in disagreement on how the jacket should fit.

The FL/RTW manager asked if I didn’t need anything else to purchase. 😅Thanks but at this time I want the botched jacket to be fixed/refunded.

My friend (who is also a client now) was there with me when I got the jacket, and said she will come along to discuss if this is not resolved to my satisfaction. At least I have a witness. She is shocked too because three people from H were discussing the alterations on the jacket while we were there, hence we thought they knew what they were doing.

What should I do now? It seems the RTW people will want it fixed at all costs (even if it looks horrible) and that I will need to keep whatever comes out of it since they won’t be able to sell it again. I kept saying the fit on the front was not ok either, but RTW person said “i am not worried about the front, it looks fine”. Both alterations manager and I said it didn’t. The alterations manager mentioned the only way to fix it was to remove fabric on the shoulders and make seams on the back, what will look horrible, I have never seen a jacket with seams diagonally on the shoulders.

I just got a bag last week after 6 months with no bags in between; hence if I ask for a bag to make it up for it and keep the botched jacket in whatever way they fix it I don’t think it will work…It is a pity too, because I paid close to $6k for the jacket.

I love the color of the jacket, but it looks horrible on me now. 😢

@Angiebbb, first sorry that you had to deal with this alteration issue.
The fit of the jacket is unacceptable & you should not feel uncomfortable in letting your SA
know this. How it will affect your relationship to me would be irrelevant as the alterations
were not done properly & your SA should understand this. This falls under the responsibility
of H's alterations department & should your SA pressure you for any reason, that IMO
would be unacceptable.
You should be offered a refund in the manner that you paid & the matter should be closed
perhaps even with an apology. If you would prefer a credit let your SA know. You
should not in a manner of speaking "eat a 6K jacket" because of an ill fitting alteration.
Good luck & be pro active, after all you are a H client & likely a good spender which is what
H likes

 

[loh]

I purchased a sweater a few months ago and have worn it handful of times. It is a fine gauge silk/wool sweater. When I took it off the other night, I popped a stitch in the collar and now there is a hole that is at least a couple of inches long.

Is this something that I should bother taking to H to repair? Would they even do that? Or just take it to my local tailor to fix and reinforce the collar all around? The latter will probably be faster.

 

[Christofle]

Thank you so much dear. ❤️I went there today and the alterations’ manager was very puzzled: (i) she asked a RTW or floor manager why the SA offered that jacket to me and why SA said it would be a great fit after the alterations; (ii) why the tailor that day agreed to so many alterations. I asked how come no one called me to try the jacket while they were doing the alterations, and she said that should have been coordinated by the SA. The alterations manager also said that anyone with hips and large breasts need to size up 1 or 2 sizes in this jacket otherwise it will never fit well even with major alterations, and if anyone had shown her, she would have said no.

Honestly, not sure they will do something about it. They said they will speak with the SA next week to try to understand what happened. The other manager kept saying she thought the jacket was big, while the alterations manager said all that fabric was on the back bc the jacket was not the right fit/size for me, and that it should not even have been shown/proposed to me. Even they are in disagreement on how the jacket should fit.

The FL/RTW manager asked if I didn’t need anything else to purchase. 😅Thanks but at this time I want the botched jacket to be fixed/refunded.

My friend (who is also a client now) was there with me when I got the jacket, and said she will come along to discuss if this is not resolved to my satisfaction. At least I have a witness. She is shocked too because three people from H were discussing the alterations on the jacket while we were there, hence we thought they knew what they were doing.

What should I do now? It seems the RTW people will want it fixed at all costs (even if it looks horrible) and that I will need to keep whatever comes out of it since they won’t be able to sell it again. I kept saying the fit on the front was not ok either, but RTW person said “i am not worried about the front, it looks fine”. Both alterations manager and I said it didn’t. The alterations manager mentioned the only way to fix it was to remove fabric on the shoulders and make seams on the back, what will look horrible, I have never seen a jacket with seams diagonally on the shoulders.

I just got a bag last week after 6 months with no bags in between; hence if I ask for a bag to make it up for it and keep the botched jacket in whatever way they fix it I don’t think it will work…It is a pity too, because I paid close to $6k for the jacket.

I love the color of the jacket, but it looks horrible on me now. 😢

Burberry completely ruined a coat my dad had ordered via alteration (the sleeves were completely twisted). The coat was fully refunded so H should do the same for you.

It’s up to H to make it right even if they have to absorb a return. (In the grand scheme of things it’s better to keep a customer than to lose one)