I took my bag to Jersey H boutique months ago for a refurbishment.
I asked to remove the mold the entire bag.
When I got the bag back, I did not realize that the bag still had mold on the bag because the store lighting is dark and did not see it.
I just left the bag in the closet and after few weeks, I realized that they only cleaned the front and back NOT the FLAP of the kelly bag. There is still MOLD.
So I went back and asked to re do it.....
So....after few months passed I just got a call and that the bag is in Paris and that I would need to pay extra $400's dollars to clean JUST the FLAP.
I was so annoyed and they told me that they would take out the first payment SPA for the bag.
My question is do I need to pay for the second time SPA payment?
Because I paid for entire mold removal SPA and they did not do their job right......the first time. And now they are asking for the second time SPA payment. Is this right????
I asked to remove the mold the entire bag.
When I got the bag back, I did not realize that the bag still had mold on the bag because the store lighting is dark and did not see it.
I just left the bag in the closet and after few weeks, I realized that they only cleaned the front and back NOT the FLAP of the kelly bag. There is still MOLD.
So I went back and asked to re do it.....
So....after few months passed I just got a call and that the bag is in Paris and that I would need to pay extra $400's dollars to clean JUST the FLAP.
I was so annoyed and they told me that they would take out the first payment SPA for the bag.
My question is do I need to pay for the second time SPA payment?
Because I paid for entire mold removal SPA and they did not do their job right......the first time. And now they are asking for the second time SPA payment. Is this right????