Hermes Repair/Refurbish policy - Official Spa Thread

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#931
jonathan jay said:
Hi ladies! may i ask how the box leather respond to the spa treatment?

i have a Black box kelly handed down by my MIL with lots of water marks as its quite rainy where we live hence the condition, no scuff marks or deep scratches just water mark i dont know if hermes will even accept it as its an old bag?

do they ever reject bags for spa if its too old or the condition is too bad? i dont have pics to share as the bag isnt in my possession yet, but would love to hear any similar experience.

thanks ladies.
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H will do their best to condition the bag but usually they will tell
you what to expect in your case if these water marks can be
totally/partially polished out.. (spa treatment)

H can work miracles with vintage bags & the box is such a beautiful leather
especially as it ages, IMO.. it develops a wonderful patina, so your
water marks may have a good result...

Several years ago accidentally a SA got alcohol on my kelly.. I
was close by to H & at that time Claude was still there & did the
repair, it turned out perfect..
 
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#932
agneau88 said:
Sorry to hear about the crack. A similar experience had happened to me with my vintage hermes lizard purse. I then brought it to a local Hermes store and was able to speak with an in-house artisan. He told me that the crack couldn't be fixed once the crack developed, instead of replacing it, he suggested to "glue" it back. My purse is black. With the black colored glue he was using, the crack wasn't very noticeable. Maybe you can talk to an artisan at your store? They are very helpful and probably can point you to a right direction.
Click to expand...

QuelleFromage said:
So sorry to see this!
They can replace the sangles. The cost depends on leather, age of bag, and H mood ;)
Click to expand...

Thanks ladies... ;)
 
#934
hotshot said:
H will do their best to condition the bag but usually they will tell
you what to expect in your case if these water marks can be
totally/partially polished out.. (spa treatment)

H can work miracles with vintage bags & the box is such a beautiful leather
especially as it ages, IMO.. it develops a wonderful patina, so your
water marks may have a good result...

Several years ago accidentally a SA got alcohol on my kelly.. I
was close by to H & at that time Claude was still there & did the
repair, it turned out perfect..
Click to expand...

Thank you so much for the reply, i would love to save the bag and bring it back to its glorydays as i feel the black box kelly with GHW is such a classic.

will H spa also buff or replace the hardware if need be or they only work on the leather part?

im trying to find a similar picture of the condition and will pm you if its ok? thank you again :smile1:
 
#935
jonathan jay said:
Thank you so much for the reply, i would love to save the bag and bring it back to its glorydays as i feel the black box kelly with GHW is such a classic.

will H spa also buff or replace the hardware if need be or they only work on the leather part?

im trying to find a similar picture of the condition and will pm you if its ok? thank you again :smile1:
Click to expand...


They will replace the hardware... what they usually don't do is clean the inside
of the bag..

I have just pm'd you. back...
 
#936
This is really weired. I just stopped by H to drop off my B35 for a spa. Our local store doesn't have a craftsperson and sends the bags to Paris. My SA asked me for a receipt and I don't have any since I bought this one through a reseller. Now I thought they don't ask for receipts??? Anyhow, I fibbed and said I got it in Hawaii (where most of my bags are purchased) and I couldn't find my receipt. I didn't want to tell her I got it from a reseller since she's already not very pleased that I buy most of my H items during my travels and not from her (well, our local store has very little stock!). She filled out 3 forms, 1 said H now has my bag, 1 said if a bag is found to be counterfeited it'll be destroyed, 1 said if Fedex loses my bag during transport it'll be Fedex that reimburses me. Then she took the bag without asking for a receipt again.

Half an hour after I left the store, my SA called to say the operations person said the new H policy says there must be a receipt accompanying the bag for repair. Oh o! She said if I could try to look for my receipt tonight and I was like sure I'll try and will let you know. Then just 5 minutes ago she called to say she spoke with the operations person and said I'm a client of the store so they let me do it without receipt this time but next time I'll need to bring my receipt. Has this been everyone's experience recently--especially those dealing with stores without a craftsperson? I wonder if this is really a new policy? What happened if you genuinely can't find a receipt. I misplaced my HAC's receipt from 2008 and hopefully they won't ask me for it if it ever needs to be repaired.
 
#937
This is very weirded. I haven't heard about it especially for a known client. On the other hand, my stores knew I buy from resellers since they hardly have anything I want and SAs agreed with me.
 
#941
A few years ago someone from H told me they would be implementing a policy that all repairs must have your receipt to show purchase from a boutique, otherwise they would be refused for repair. The reason I was told was to try to discourage people from buying from resellers.

Hermes can easily search their database to see if you bought your bag from Hawaii. Of course vintage bags are another issue since Hermes did change their computer system some years back and they'd have no way of checking on bags that are more vintage.
 
#943
Now I worry that if I ever need to bring my my Hac (from Hawaii store in 2008) and Lindy (FSH 2009) for repairs, they won't service them. I can't find receipts for these two, only Amex statements but they only show Hermes and the total $ amount. So weird. I never heard of this before. I also have 2 vintage bags purchased from resellers--they're from the early 2000s so I guess I'll have to make sure to take really really good care of my bags to not need any work done. Sigh...
 
#944
I am so sad when I hear of SAs/SMs making things more difficult for customers. I have bags that are very clearly vintage and that I obviously did not personally buy myself (as I may not yet have been alive that year....) and usually these are the ones the craftspeople love to work on the most. Maybe this theoretical restriction applies to newer production bags, but honestly if H wants to discourage mass resellers they should not sell to them or to the clients who supply them.....limiting service on pre-loved bags brings resale value down considerably which personally would make me less likely to invest in H bags.
 
#945
Wow, isn't that the reason we all buy H, because of their spa? Besides, if they had everything everyone wanted, then that's more understandable, but they don't. If they required a receipt for recent purchases, it would make some more sense, but even that, come on, is ridiculous considering, they don't have most things people want available.

I personally specifically buy vintage for the better quality. If this is truly their new policy, I won't be purchasing anymore H. Not like I need any more :roflmfao:
 
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