Hermes Repair/Refurbish policy - Official Spa Thread

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#916
I got a Roulis in Fusain Sombrero but after a few uses I discovered that the resin is completely scratched off on the side of the flap where the ring is and a patch on the leather is discolored (like a white-ish stain). 😭😭😭😭

I took the bag back to the store and they insisted that they are normal wear and tears and not defects. I use my bags with care (especially my H babies) and have some in pretty delicate leathers without any issue. Have any of you encountered similar problems with this leather/bag?? How did H handle it?? TIA
 
#917
JT06 said:
Hi, has anyone repair the pressed mark caused by hanging the lock on the center turn knob? Recently I purchased a preloved chevre mysore Birkin with pressed mark. This bag was previously repaired by third party and the pressed mark is not properly restored. Could someone shared with me your experience of repairing the pressed mark from hermes store? Thanks!
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The previous repair by a third party could also affect repair by Hermes - you're aware of this, I hope?
 
#919
JT06 said:
Huh? Could you please elaborate more? As in hermes will not touch on the area repair by third party?? Thanks in advance.
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Hermes won't work on items that have been repaired or worked on by anyone else. So yes, they can reject the entire item for spa/repair services, not just the part of the item that was repaired.
 
#921
Would Paris accept a CDC for replacing hardware?
I just received my new to me HG CDC, but condition of the hardware is much worse than described. Many scratches, a dent and the gold hardware has worn off on top of one of the spikes. I think the only way to fix this is to replace the whole hardware as I don't think it's possible to just re-plate it?
Is it possible to replace all the hardware? Or would they only replace a part of the hardware (like the front plate)?
I did a search and I saw that a member had the front plate of her CDC replaced in the past, but not sure if H. still does this?
Hope someone can answer my questions, thank you in advance :smile1:.
 
#922
**Chanel** said:
Would Paris accept a CDC for replacing hardware?
I just received my new to me HG CDC, but condition of the hardware is much worse than described. Many scratches, a dent and the gold hardware has worn off on top of one of the spikes. I think the only way to fix this is to replace the whole hardware as I don't think it's possible to just re-plate it?
Is it possible to replace all the hardware? Or would they only replace a part of the hardware (like the front plate)?
I did a search and I saw that a member had the front plate of her CDC replaced in the past, but not sure if H. still does this?
Hope someone can answer my questions, thank you in advance :smile1:.
Click to expand...

Yes replacement of hardware is possible
 
#929
DizzyFairy said:
A pic of crack for better understanding...

So sad seeing this crack developed
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Sorry to hear about the crack. A similar experience had happened to me with my vintage hermes lizard purse. I then brought it to a local Hermes store and was able to speak with an in-house artisan. He told me that the crack couldn't be fixed once the crack developed, instead of replacing it, he suggested to "glue" it back. My purse is black. With the black colored glue he was using, the crack wasn't very noticeable. Maybe you can talk to an artisan at your store? They are very helpful and probably can point you to a right direction.
 
#930
Hi ladies! may i ask how the box leather respond to the spa treatment?

i have a Black box kelly handed down by my MIL with lots of water marks as its quite rainy where we live hence the condition, no scuff marks or deep scratches just water mark i dont know if hermes will even accept it as its an old bag?

do they ever reject bags for spa if its too old or the condition is too bad? i dont have pics to share as the bag isnt in my possession yet, but would love to hear any similar experience.

thanks ladies.
 
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