Hi Fabfashion, i was just recently at FSH and they do ask me now where I got my bag from before they do spa. I don't really understand why.
On a positive note, they will now have a section at FSH only specific to spa.
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Hi Fabfashion, i was just recently at FSH and they do ask me now where I got my bag from before they do spa. I don't really understand why.
On a positive note, they will now have a section at FSH only specific to spa.
Good to know about FSH, Hersdiorduo. I was even thinking that next time I may just bring my bag to NYC where there's a local craftsperson but then this receipt thing may be a new policy everywhere. I was hoping to buy a vintage box K28 one day and take it to spa but now I'm reconsidering.
When I dropped mine off this summer in FSH, I told the lady without being asked that I bought from reseller and she totally understood. She just asked if I worry about authenticity. Hermes won't be the same if they cut off reseller route. The coexistence of store, reseller and spa contributes tremendously to their brand value.
I had a receipt on me because one is an exotic, but they said I won't need it.. Just the CITES when I return to pick up the exotic item after spa. I would really love to get another vintage in box, I guess I will have to consider carefully the whole bag before buying and be straightforward like maplemoose.
Thanks for the tip, Maplemoose!
I'll definitely be upfront about it especially if and when I get a vintage box calf Kelly as I plan to take it straight to spa. I just worry what happens if they insist on a receipt and I genuinely can't find it. Are we to keep our receipts forever? What if it's an heirloom, a gift? I misplaced 2 receipts already. Yikes! May be they can find them in the database but these were from 2008-9. I'm going to have to open a new safety deposit box at the bank just to store my H receipts. Lol.
I just dropped my vintage BBK at London Bond Street store, for a handle base pad replacement. It's now on the way to Paris! They didn't ask for any proof of purchase. The SA who helped me today was lovely and very helpful 
she was using a very detailed repair price reference list with £ prices for all the work items. My base pad replacement was £395 and polishing/make-up/cleaning for traditional leather was £200.
she was using a very detailed repair price reference list with £ prices for all the work items. My base pad replacement was £395 and polishing/make-up/cleaning for traditional leather was £200.
I've been told over and over by SAs and SMs that you can bring in any bag of any age for spa. I know my craftswoman loves vintage the best!
I very much doubt any policy will be instated that affects vintage bags. At most, the store might want to know who's buying from the big resellers - the ones who get a bag at the store and flip it immediately at 70% markup. Hermès is NOT a fan of that crowd. So if you have a B or K that's modern and not in your history they may be curious about where it came from.
Does H mention refurbishment in its annual reports or anywhere else "official"? Curious now.
I very much doubt any policy will be instated that affects vintage bags. At most, the store might want to know who's buying from the big resellers - the ones who get a bag at the store and flip it immediately at 70% markup. Hermès is NOT a fan of that crowd. So if you have a B or K that's modern and not in your history they may be curious about where it came from.
Does H mention refurbishment in its annual reports or anywhere else "official"? Curious now.
I agree, I'm not sure how they can apply this policy to anything but newer bags. Even if you had the receipt for an older bag, they'd be illegible. Some of my receipts from 2007 are completely faded.
Refurbishments probably don't generate enough revenue to warrant being mentioned on an annual report, although perhaps in internal reports, they are separated out under Leather sales. Now I'm curious, too.
Refurbishments probably don't generate enough revenue to warrant being mentioned on an annual report, although perhaps in internal reports, they are separated out under Leather sales. Now I'm curious, too.
I make a photo copy of my receipts and attach to the original as they do tend to fade over time.
I was more wondering if it's ever been discussed in literature or actually spelled out in brand communications. The annual report has a lot of statements about things like environmental responsibility and company philosophy, I just wonder if they've ever discussed this tradition. I will need to go back and look.
I Just took a Lindy in for spa service at the Boston store and they didn't ask any questions about a receipt. I don't have the receipt anymore and they didn;t ask. They were super helpful and lovely.
I learnt so much about the Hermes spa/repair here which made me so much more at ease and look like a pro in the Hermes shops After four months of waiting my vintage (1979) shoulder bag has just come back and I thought it's time to give back and share my experience here!
I brought this into the local Hermes store back in May to get the shoulder strap replaced as it was cracked throughout. There was also a small pen mark on the back and a white spot around it which looked like someone tried to clean it off. This was then sent to Paris and I got the cost estimates in June and they suggested a cleaning/polishing service too which I accepted, as I was curious how much difference it would make and the bag was pretty old. Was also told it would likely be delayed due to summer month.
Got it back today and now it has a shinny new strap! I was worried about the potential colour discrepancy between the old and new leather but as you can see here they've done an amazing job finding the matching leather! It's slightly thicker than the old strap though so it runs through the metal hoops less smoothly. The pen mark and the white spot also disappeared magically - they must have touched up the area somehow. The bag also now feels less dry. It was really worth every penny! I read in previous posts that sometimes the cleaning/polishing didn't seem to make any difference but in this case because it's a rather old bag and there were some visible imperfections, it actually did make a difference and I couldn't have gotten rid of the pen mark myself for sure!
Sorry for the long post but I hope this was useful!
After four months of waiting my vintage (1979) shoulder bag has just come back and I thought it's time to give back and share my experience here! I brought this into the local Hermes store back in May to get the shoulder strap replaced as it was cracked throughout. There was also a small pen mark on the back and a white spot around it which looked like someone tried to clean it off. This was then sent to Paris and I got the cost estimates in June and they suggested a cleaning/polishing service too which I accepted, as I was curious how much difference it would make and the bag was pretty old. Was also told it would likely be delayed due to summer month.
Got it back today and now it has a shinny new strap! I was worried about the potential colour discrepancy between the old and new leather but as you can see here they've done an amazing job finding the matching leather! It's slightly thicker than the old strap though so it runs through the metal hoops less smoothly. The pen mark and the white spot also disappeared magically - they must have touched up the area somehow. The bag also now feels less dry. It was really worth every penny! I read in previous posts that sometimes the cleaning/polishing didn't seem to make any difference but in this case because it's a rather old bag and there were some visible imperfections, it actually did make a difference and I couldn't have gotten rid of the pen mark myself for sure!
Sorry for the long post but I hope this was useful!
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I learnt so much about the Hermes spa/repair here which made me so much more at ease and look like a pro in the Hermes shops
I brought this into the local Hermes store back in May to get the shoulder strap replaced as it was cracked throughout. There was also a small pen mark on the back and a white spot around it which looked like someone tried to clean it off. This was then sent to Paris and I got the cost estimates in June and they suggested a cleaning/polishing service too which I accepted, as I was curious how much difference it would make and the bag was pretty old. Was also told it would likely be delayed due to summer month.
Got it back today and now it has a shinny new strap! I was worried about the potential colour discrepancy between the old and new leather but as you can see here they've done an amazing job finding the matching leather! It's slightly thicker than the old strap though so it runs through the metal hoops less smoothly. The pen mark and the white spot also disappeared magically - they must have touched up the area somehow. The bag also now feels less dry. It was really worth every penny! I read in previous posts that sometimes the cleaning/polishing didn't seem to make any difference but in this case because it's a rather old bag and there were some visible imperfections, it actually did make a difference and I couldn't have gotten rid of the pen mark myself for sure!
Sorry for the long post but I hope this was useful!View attachment 3155464View attachment 3155465View attachment 3155469
Thank you for the pics and stunning bag!
I learnt so much about the Hermes spa/repair here which made me so much more at ease and look like a pro in the Hermes shops
I brought this into the local Hermes store back in May to get the shoulder strap replaced as it was cracked throughout. There was also a small pen mark on the back and a white spot around it which looked like someone tried to clean it off. This was then sent to Paris and I got the cost estimates in June and they suggested a cleaning/polishing service too which I accepted, as I was curious how much difference it would make and the bag was pretty old. Was also told it would likely be delayed due to summer month.
Got it back today and now it has a shinny new strap! I was worried about the potential colour discrepancy between the old and new leather but as you can see here they've done an amazing job finding the matching leather! It's slightly thicker than the old strap though so it runs through the metal hoops less smoothly. The pen mark and the white spot also disappeared magically - they must have touched up the area somehow. The bag also now feels less dry. It was really worth every penny! I read in previous posts that sometimes the cleaning/polishing didn't seem to make any difference but in this case because it's a rather old bag and there were some visible imperfections, it actually did make a difference and I couldn't have gotten rid of the pen mark myself for sure!
Sorry for the long post but I hope this was useful!View attachment 3155464View attachment 3155465View attachment 3155469
This is very helpful. I have a 1976 bag and the handle starts to crack and I am thinking that at some point I need a shoulder strap replacement.