Hermes Repair/Refurbish policy - Official Spa Thread

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#961
I took my vintage black box kelly to the spa at the Madison store today. They quoted me $340 for a basic reconditioning and also told me that it would take 10-12 weeks because one of their craftsmen is in Paris for training. The craftsman is returning in January so they thought the turnaround time would be shorter in January. I decided to bring it back next year so that I can use the bag over the holidays but they didn't ask for any receipts.
 
#962
birkin.barbie said:
Has anyone ever used the Leather Surgeons? They claim they specialize in handbag authentication and restoration. Any feedback would be appreciated!
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Hi, I would like to know also if anyone ever used Leather Surgeons? I don't live anywhere near a Hermes shop, that is why I am considering them. Any feedback is appreciated! Thank you! :smile1:
 
#963
lovely2008 said:
Hi, I would like to know also if anyone ever used Leather Surgeons? I don't live anywhere near a Hermes shop, that is why I am considering them. Any feedback is appreciated! Thank you! :smile1:
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I would never use anyone but Bababebi for H authentication, and I would never use anyone but Hermès for restoration, as after someone else has treated the bag, H won't treat it. If you ever needed, say, replacement handles or something restitched (things only H should ever do), you might be out of luck because someone else had touched up your bag.
 
#964
Hi, i have bought a new lindy 30 in RC from the h.com europe a month ago... However, I found out that one of the zippers is not smooth, so I tried to 'open and close' for around 1x times, it is better but..... I found the zipper pull (the area surrounding the circle ring): the sided-leather has abit peel off and the wax has scratched off abit too... Anyone has the same problem?? Is it a normal wear when you use the zips of Lindy? Or is it a quality defect?? I have dropped to my local shop and they ask me to wait for around 3 months!!! OMG, it is a brand new bag....

The other side of normal zipper, the sided-leather of zipper pull is much better (though still abit off... ) and the resin/ wax of the flap edge has a tiny gap... So I ask the sa to write that down too on my repair sheet... Ai, really disappointed about my first lindy bag...
 

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#965
mrswendychan said:
Hi, i have bought a new lindy 30 in RC from the h.com europe a month ago... However, I found out that one of the zippers is not smooth, so I tried to 'open and close' for around 1x times, it is better but..... I found the zipper pull (the area surrounding the circle ring): the sided-leather has abit peel off and the wax has scratched off abit too... Anyone has the same problem?? Is it a normal wear when you use the zips of Lindy? Or is it a quality defect?? I have dropped to my local shop and they ask me to wait for around 3 months!!! OMG, it is a brand new bag....

The other side of normal zipper, the sided-leather of zipper pull is much better (though still abit off... ) and the resin/ wax of the flap edge has a tiny gap... So I ask the sa to write that down too on my repair sheet... Ai, really disappointed about my first lindy bag...
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Oh dear your case is so unusual
Never heard or come across such incident
Very strange for h new bag
However i am sure the shop will assist you to the fullest since its new
Dont worry
 
#966
I dropped off three bags in Atlanta last month, 37 bolide, 35 birkin, and a golf bag....Very minor...just cleaning and to be sent to New York. I got an email from the Atlanta Hermes the next day with a quote of $340.00 each....I was shocked.....They said they wouldn't ship them back to me (I live on the gulf coast). I said you've always down so in the past. They had to get permission to ship back to me.....They told me they are not allowed to ship any leather items.....I have to say, my interest in Hermes is waning....
 
#968
lisawhit said:
I dropped off three bags in Atlanta last month, 37 bolide, 35 birkin, and a golf bag....Very minor...just cleaning and to be sent to New York. I got an email from the Atlanta Hermes the next day with a quote of $340.00 each....I was shocked.....They said they wouldn't ship them back to me (I live on the gulf coast). I said you've always down so in the past. They had to get permission to ship back to me.....They told me they are not allowed to ship any leather items.....I have to say, my interest in Hermes is waning....
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THAT is terrible. They always used to ship with a smile.
 
#969
QuelleFromage said:
THAT is terrible. They always used to ship with a smile.
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That's crazy!
If you purchase a leather item in the store they will ship it, but you have to pay in person.
I read on one if the H threads a member here paid for her Birkin in person but had it shipped to her home.
Either it is at SA/SD discretion or someone in Atlanta needs to inquire higher in the chain.
 
#970
lisawhit said:
I dropped off three bags in Atlanta last month, 37 bolide, 35 birkin, and a golf bag....Very minor...just cleaning and to be sent to New York. I got an email from the Atlanta Hermes the next day with a quote of $340.00 each....I was shocked.....They said they wouldn't ship them back to me (I live on the gulf coast). I said you've always down so in the past. They had to get permission to ship back to me.....They told me they are not allowed to ship any leather items.....I have to say, my interest in Hermes is waning....
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That's crazy!
If you purchase a leather item in the store they will ship it, but you have to pay in person.
I read on one if the H threads a member here paid for her Birkin in person but had it shipped to her home.
Either it is at SA/SD discretion or someone in Atlanta needs to inquire higher in the chain.
 
#971
PennyD2911 said:
That's crazy!
If you purchase a leather item in the store they will ship it, but you have to pay in person.
I read on one if the H threads a member here paid for her Birkin in person but had it shipped to her home.
Either it is at SA/SD discretion or someone in Atlanta needs to inquire higher in the chain.
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Well, this isn't for purchase. It's for refurbishment. But I remember well that before LA had a craftsperson, you could ship anything back and forth to Dominique in SF. And this is less than 2 years ago.
Off topic but for sales, in the US, even if you are in store for purchase, shipping a leather item over $5K USD needs to be approved by SM. I have never had an issue getting Europe to ship even to the US - but the duty is murder. OK back to topic!!! SPA should be shipping - they expect you to travel to pick up a repair or refurbish?
 
#972
QuelleFromage said:
Well, this isn't for purchase. It's for refurbishment. But I remember well that before LA had a craftsperson, you could ship anything back and forth to Dominique in SF. And this is less than 2 years ago.
Off topic but for sales, in the US, even if you are in store for purchase, shipping a leather item over $5K USD needs to be approved by SM. I have never had an issue getting Europe to ship even to the US - but the duty is murder. OK back to topic!!! SPA should be shipping - they expect you to travel to pick up a repair or refurbish?
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Yep, they sure do. The last two times I sent bags to San Francisco through the closest store to me (4 hrs drive), I had to drive back to pick them up. I'm not sure whether the same holds true if you send or drop off directly to the store with the craftsman. Several years ago, I could drop off at Madison and have it shipped back to me, but I haven't done that since the new shipping policy on leather goods went into effect. I'm now pretty selective about which bags I send out and how often. The results have got to be worth the higher fees and the driving back and forth.
 
#973
PennyD2911 said:
That's crazy!
If you purchase a leather item in the store they will ship it, but you have to pay in person.
I read on one if the H threads a member here paid for her Birkin in person but had it shipped to her home.
Either it is at SA/SD discretion or someone in Atlanta needs to inquire higher in the chain.
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I was told "new rules"......I've been shopping with Hermes Atlanta for 15 years.....I must say I'm disappointed with these "new rules"
 
#974
ouija board said:
Yep, they sure do. The last two times I sent bags to San Francisco through the closest store to me (4 hrs drive), I had to drive back to pick them up. I'm not sure whether the same holds true if you send or drop off directly to the store with the craftsman. Several years ago, I could drop off at Madison and have it shipped back to me, but I haven't done that since the new shipping policy on leather goods went into effect. I'm now pretty selective about which bags I send out and how often. The results have got to be worth the higher fees and the driving back and forth.
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When did they start this no shipping policy on spa items?
 
#975
ouija board said:
Yep, they sure do. The last two times I sent bags to San Francisco through the closest store to me (4 hrs drive), I had to drive back to pick them up. I'm not sure whether the same holds true if you send or drop off directly to the store with the craftsman. Several years ago, I could drop off at Madison and have it shipped back to me, but I haven't done that since the new shipping policy on leather goods went into effect. I'm now pretty selective about which bags I send out and how often. The results have got to be worth the higher fees and the driving back and forth.
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Have you called SF to see if they will accept the bag if you ship it direct? That's what I did before BH got Nora. It was a point of pride to them that people shipped to their craftsman from all over. The SM used to be Merna, it's worth trying :)
 
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