Typically, if someone knows the answer to your question they will post it; no need to bump after less than a day. Thanks!
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Typically, if someone knows the answer to your question they will post it; no need to bump after less than a day. Thanks!
Dear readers,
I have set my eyes on a Hermes 35 Kelly bag. The bag has already been Authenticated, the seller has no info about the Hermes store where it was initially purchased and doesn't have any paperwork that comes with it. The lady that is selling the bag told me that she bought it for a bit less than the retail price because the first owner didn't have the paperwork anymore. I really love this bag, it would be my first Hermes. I'm almost sure that I will buy it knowing that it is real. The bag needs a spa treatment because it has some minor scratches but I want it gone
Here are my Questions:
- If I would buy this bag and go to any Hermes store (knowing the bag is real), will they treat me the same (as nice) as a customer that has paperwork that goes with the bag?
- Can I enter a Hermes store without paperwork asking for a Spa treatment?
-Can Hermes help me with the following things if I ask them: Where the bag has been purchased, If the bag is stolen, If I can get any paperwork from Hermes that the bag is real.
Thank you! I will respond and post a pic with the bag if I decide to get it
- If I would buy this bag and go to any Hermes store (knowing the bag is real), will they treat me the same (as nice) as a customer that has paperwork that goes with the bag? - Yes
- Can I enter a Hermes store without paperwork asking for a Spa treatment? - Yes
-Can Hermes help me with the following things if I ask them: Where the bag has been purchased, If the bag is stolen, If I can get any paperwork from Hermes that the bag is real. - No.
Okay that is good news. But why shouldn't I ask, I mean if the bag would be stolen they might see me as the thief? Can they take the bag away from me then or something like that?
I'd rather explain the situation first before I hand it over..
Reason being is Hermes (and most other companies) frown in the resale of their goods. They'd prefer not to hear about it I'd say
I don't know where you are, but in the US, unless you came in with merchandise that the store could clearly identify as stolen from that store they would not have the authority to try to take goods from you. Even if the item came from that store, they would still need to use legal means to regain possession of their goods. If you think the item may be stolen, I would pass on it.
I am so confused as to why you keep bringing up the stolen issue. Why do you keep thinking it might be stolen? If you think the bag is stolen, you certainly should not purchase it.
Also, please correct me if I'm wrong, but I highly doubt Hermes maintains a global database of stolen item details to reference anyhow. Why would they care to? They aren't law enforcement. I would suspect the only items that might set off some alert are the ones stolen directly from their own stores, not private individuals.
If you know or suspect the bag maybe stolen or obtained by illegal means, do not purchase and reward the seller.
Nobody should buy a bag they think is stolen or even might be stolen. A friend of mine had a crocodile bag stolen and reported it to police, the global art loss register, several auction houses and also the craftsmen at Hermes boutiques with pictures. I can't imagine anyone trying to spa the bag and not being caught.
Hi everyone, anybody tried shipping back their refurbished bag in HK or the US? Do you have to pay anything in HK/ US (aside from US taxes) once it arrives? Thank you for the intel!
Dear readers,
I have set my eyes on a Hermes 35 Kelly bag. The bag has already been Authenticated, the seller has no info about the Hermes store where it was initially purchased and doesn't have any paperwork that comes with it. The lady that is selling the bag told me that she bought it for a bit less than the retail price because the first owner didn't have the paperwork anymore. I really love this bag, it would be my first Hermes. I'm almost sure that I will buy it knowing that it is real. The bag needs a spa treatment because it has some minor scratches but I want it gone
Here are my Questions:
- If I would buy this bag and go to any Hermes store (knowing the bag is real), will they treat me the same (as nice) as a customer that has paperwork that goes with the bag?
- Can I enter a Hermes store without paperwork asking for a Spa treatment?
-Can Hermes help me with the following things if I ask them: Where the bag has been purchased, If the bag is stolen, If I can get any paperwork from Hermes that the bag is real.
Thank you! I will respond and post a pic with the bag if I decide to get it
You may check with Bababebi first if the bag is authentic. After that, if you need to recondition your bag, bring it to H near you. Don't be afraid. They will treat you as a customer as well. I, my self, used their spa service before buying anything directly from H store as well.
I never have any paperwork or receipt either, just bags. For the last q, I don't think they can tell you where the bag been purchased and I don't think they will give you any paperwork either. If the bag is fake, I remember someone here said they would destroy it. GL!
Not sure where to ask this question, but how much is it to replace the watch strap to an Arceau or Heure H (barenia calfskin strap)? Also, for a quartz movement watch, how much does Hermes charge to replace the battery?
If there is a more appropriate thread, direction is much needed. Thank you!
If there is a more appropriate thread, direction is much needed. Thank you!
I would just call your nearest store or Hermes online and ask, might be quicker
Thank you, I always forget I can email customer service! haha silly me.
ETA: Emailed back, I have to contact a repair specialist.
Does every boutique have a repair specialist?
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