Hermes Repair/Refurbish policy - Official Spa Thread

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Thank you, I always forget I can email customer service! haha silly me.

ETA: Emailed back, I have to contact a repair specialist.

Does every boutique have a repair specialist?

Not every boutique, just flagship stores, ie San Framcisco, Becerly Hills, Madison. You can always take it to your local boutique, and they do not have a repair specialist, they will send it to a store that has one. Good luck.
 
Thank you, I always forget I can email customer service! haha silly me.

ETA: Emailed back, I have to contact a repair specialist.

Does every boutique have a repair specialist?
Most good-sized boutiques have someone who works on watch straps, even if they don't have a craftsperson on site. If you're in SoCal, Beverly Hills has both a watch repair person (who has been there for years) and their craftswoman, Nora. I don't think SCP has watch repair and definitely no craftspeople.
 
Most good-sized boutiques have someone who works on watch straps, even if they don't have a craftsperson on site. If you're in SoCal, Beverly Hills has both a watch repair person (who has been there for years) and their craftswoman, Nora. I don't think SCP has watch repair and definitely no craftspeople.

Yes, there are slim pickings in South Coast, lol! And it is so dark in the front of the store. That's why I love going to Beverly Hills :)

And I can't believe I misspelled San Francisco and Beverly Hills and didn't see it. These phone buttons are so tiny! Back to topic.
 
Hi you guys!
I bought a vintage Kelly black box at an auction. When it arraived it smelled old and was in worse shape than I thought (still decent though). I went to Hermes to send it in for a spa treatment. 6 months later it came back and they told me they will not treat it because the handle has been change by someone else. The SA told me this is normal cause back in the days it was difficult to send it in for reparation so you had to do it local.
My question is, do you think I can remove the handle and then send it in to Paris? The thing is I can see som bad stitches as well... Would be so sad if I removed the handle just to find out that they still would not work on my bag...
 
Hi you guys!
I bought a vintage Kelly black box at an auction. When it arraived it smelled old and was in worse shape than I thought (still decent though). I went to Hermes to send it in for a spa treatment. 6 months later it came back and they told me they will not treat it because the handle has been change by someone else. The SA told me this is normal cause back in the days it was difficult to send it in for reparation so you had to do it local.
My question is, do you think I can remove the handle and then send it in to Paris? The thing is I can see som bad stitches as well... Would be so sad if I removed the handle just to find out that they still would not work on my bag...
You should speak to the auction house about misrepresenting the repair on the Kelly. You can also try asking H for a handle replacement without actually removing the handle. I honestly don't know what they will say but worth trying.
 
Hi you guys!
I bought a vintage Kelly black box at an auction. When it arraived it smelled old and was in worse shape than I thought (still decent though). I went to Hermes to send it in for a spa treatment. 6 months later it came back and they told me they will not treat it because the handle has been change by someone else. The SA told me this is normal cause back in the days it was difficult to send it in for reparation so you had to do it local.
My question is, do you think I can remove the handle and then send it in to Paris? The thing is I can see som bad stitches as well... Would be so sad if I removed the handle just to find out that they still would not work on my bag...

May I ask which auction house?
 
I'm considering buying my first vintage piece and the turnlock is loose. Can Hermès repair it? There is no original receipt from Hermès.
 
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Hello everyone,

I bought a Birkin 35cm in Etoupe from Vesriaire Collective. It is a 2008 Birkin but never been used.
First time shopping at this site. Even though they do quality control for buyer, I still want to double check if the bag is authenticate because the bag is really expensive. So I want to bring it to Hermes to do a spa treatment. I think that's the most effective and reliable way to authenticate a Birkin.

Here comes my question: Will Hermes accept a brand new Birkin for the Spa treatment? What should I say when I go to store? Is there a better way to say and make them to take my bag to do the spa treatment? Sorry, my question might sound silly. I greatly appreciate any feedbacks. Thank you in advance.
 
Hello everyone,

I bought a Birkin 35cm in Etoupe from Vesriaire Collective. It is a 2008 Birkin but never been used.
First time shopping at this site. Even though they do quality control for buyer, I still want to double check if the bag is authenticate because the bag is really expensive. So I want to bring it to Hermes to do a spa treatment. I think that's the most effective and reliable way to authenticate a Birkin.

Here comes my question: Will Hermes accept a brand new Birkin for the Spa treatment? What should I say when I go to store? Is there a better way to say and make them to take my bag to do the spa treatment? Sorry, my question might sound silly. I greatly appreciate any feedbacks. Thank you in advance.

Please don't send it to Hermes for this purpose. They have clamped down on actual, needed spa requests because so many people are sending bags back for "spa" when what they really want is to check authentication, thus clogging up the repair channels and making it really difficult to get after purchase care for legitimate requests. I have also heard people say that fake bags are confiscated and destroyed, though I do not know if this is true.

There are many reasonably priced services who can determine for you if the bag is authentic. I encourage you to find and use one to address your concerns.
 
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