Thank you, I always forget I can email customer service! haha silly me.
ETA: Emailed back, I have to contact a repair specialist.
Does every boutique have a repair specialist?
Not every boutique, just flagship stores, ie San Framcisco, Becerly Hills, Madison. You can always take it to your local boutique, and they do not have a repair specialist, they will send it to a store that has one. Good luck.