Hermes Repair/Refurbish policy - Official Spa Thread

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hey ladies, about refurbishing a vintage kelly. If I buy a vintage kelly online, and I have never shopped at any Hermes store, i.e. they do not have my name in their system, will they still refurbish my bag? Will they ask for my name before providing any service?
 
hey ladies, about refurbishing a vintage kelly. If I buy a vintage kelly online, and I have never shopped at any Hermes store, i.e. they do not have my name in their system, will they still refurbish my bag? Will they ask for my name before providing any service?


As long as the bag is authentic, you shouldn't have any issues.
 
I am having my HAC refurbished in New York and had no questions asked as far as when/where I purchased or any proof of purchase. I got the gist that as long as it is authentic, they will take it and get back to you with a quote. I am having some cracked trim on the corners re-waxed amongst a few other repairs. Did not seem like any of it would be an issue and was told by the SA that it would come back looking brand new. Will update when I get my quote!
 
I am having my HAC refurbished in New York and had no questions asked as far as when/where I purchased or any proof of purchase. I got the gist that as long as it is authentic, they will take it and get back to you with a quote. I am having some cracked trim on the corners re-waxed amongst a few other repairs. Did not seem like any of it would be an issue and was told by the SA that it would come back looking brand new. Will update when I get my quote!

+1 however it will take 8-10 weeks....ugh. The cost is $350 for spa service.
 
I'm fairly sure that spa prices vary based on what needs to be done to each individual piece. There is not a set price and a formal quote is provided after the bag is reviewed for repair.

Yes this is true, this is the quote they gave me for my Birkin they have at the moment. Hoping it will be done sooner than later otherwise it will be the longest 8-10 weeks.
 
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