Hermes Repair/Refurbish policy - Official Spa Thread

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Does anyone know if you send your gold togo birkin to hermes to get spa will it change the color and texture of the leather? I love the color just the way it is and am hoping it doesn't change at all. I just wanted to condition it and clean the corners.
 
I'm fairly sure that spa prices vary based on what needs to be done to each individual piece. There is not a set price and a formal quote is provided after the bag is reviewed for repair.


Think you are right MrsOwen3, my last purse spa visit cost less and took less time than the original quote. Not sure if it went to the US or France I was just so pleased to get it back and my sales assistant was new.
 
Does anyone know if you send your gold togo birkin to hermes to get spa will it change the color and texture of the leather? I love the color just the way it is and am hoping it doesn't change at all. I just wanted to condition it and clean the corners.
They don't dye bags, so no reason the color should change. My gold Clemence B has been spa'd twice and is exactly the same in color and feel.
In general they will clean the exterior and touch up the corners, probably polish the HW. After that it would depend on any specific fixes you ask for.
 
They don't dye bags, so no reason the color should change. My gold Clemence B has been spa'd twice and is exactly the same in color and feel.
In general they will clean the exterior and touch up the corners, probably polish the HW. After that it would depend on any specific fixes you ask for.

Thank you I was freaking out!!! You have eased my mind my friend:smile1: have a lovely weekend!
 
Has anyone brought their bag for spa/cleaning and it came back worse?? TIA


No but my first refurbished bag, a brighton blue Christine had a spa visit to redye the corners. The new dye was a somewhat brighter blue and took a few months to fade into the surrounding leather. Now it's impossible to tell that there has been any work done.

Thinking back the only work that has not been absolutely excellent has been punching extra holes in a SO barenia watch strap. No one in the store at the time really wanted to do the work, looking back now that was not a good sign. In future I'll take my H straps to my watch guy.
 
Dear tPFs!
I would like to bring my B for a refurbishment, but my local H does not accept the bag!
Over the past 2 years, and since I got my B from the H boutique, I have been using it almost every day, including holidays, city trips, business trips and so on. After this intense use, the handles have darkened, the corners show 'corner wear' and the 'glue' has started to peel on many spots, including the straps, the handles, where it even has cracked, and you can almost see the two separated parts of the leather. I already tried to bring my B for spa last October, but the H shop refused because it was still in good condition. Now that the glue has cracked I am totally bothered. I waited for the bag and paid its full price, and after 2 years there are major issues, but H does not want to address them. And I do not want to 'insist' by going back and forth to the shop every 3 months to see if they accepted it for spa. So my questions are: will the bag last for one more year? What do you think as an experienced H user...?
Or should I bring my bag to another H in a bigger city like Paris or Brussels, because it could get even more damaged in 1 year?
Thank you for your help!
 
Dear tPFs!
Should I bring my bag to another H in a bigger city like Paris or Brussels, because it could get even more damaged in 1 year?
Thank you for your help!
I am sorry that you are experiencing so many issues. I am surprised that your local H won't take the bag in. I would personally try a different store but as far as I know, Brussels would have to ship your bag to Paris as I don't recall them doing repairs onsite.
Good luck
 
Hello, just joined tPF :)
I sent my birkin to a 3rd party bag spa just last year to get it cleaned inside and out (as Hermes does not clean the insides). The beeswax on my bag has worn off over time and was wondering if Hermes would still accept my bag for servicing after it was sent elsewhere to get cleaned?
 
Maybe post a picture ? They do get pretty tight in taking good condition bag so that the line won't be clogged. Sorry to hear it.


Thank you maplemoose! I will post pictures later today as I am not at home now. I didn't know they wanted bags in a good condition. I believed the same as you mentionned - bring your bag to spa on a regular basis - so it can last you really long. But at my local shop they refused the bag for spa because it was not enough 'damaged'. I thought you could decide yourself as a client. This unwritten 'policy' is really annoying as much as this whole vip distinction.
I could try a different SA, and make sure that it is accepted. But again, I think they could refuse it.
I am also very bothered because my handles started to darken during the first 6 months, and all H shops so far, except my local shop, told me that this wasn't normal for such a young bag. The handles darkened in spite of wearing twillies for a at least 3-4 months! I also paid attention to the bag, and never put it on the floor, and never wore handcream when wearing the bag as handheld. And now this result and on top of that they refuse to spa the bag.
 
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