Hermes Repair/Refurbish policy - Official Spa Thread

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#903
Candycandycaca said:
I have learned so much from all of you at the Hermes forum and thought I should give back a little by sharing my spa experience. [emoji173]️

[About me, I have admired Hermes for a long time, but haven't started collecting until recently. I was a hardcore Chanel girl, then I turned 40, everything changed. In my mind, owning a Hermes Kelly or Birkin means I have made it. I can't believe I just wrote that! How superficial am I![emoji16]]

I purchased a vintage 1955 box Kelly from an estate sale, the condition of the bag was ok from the pictures, but when I received it, the corners were worn out, handle was cracked and scratches all over the bag. View attachment 3109501View attachment 3109502

View attachment 3109505View attachment 3109507


I received the bag on Friday and brought it to my home Hermes store in Greenwich on Saturday, but was told the bag will be sent to NYC and they only send once a few weeks.

Since my office is only 5 min from the Hermes Madison store, i took the bag there on Monday. The SA was very nice and helped me write a ticket and explained the following:

1) 4-8 weeks or faster because it is black.
2) No payment until i see the restored bag.
3) Hermes will not service inside of the bag, strap, and hardware.

And then... on the following Wednesday around 5pm, I got the call.

I couldn't believe it and ran to the store and picked it up! View attachment 3109496View attachment 3109497View attachment 3109498View attachment 3109500

Cost was approximately 400 USD including tax. It was a pleasant and happy experience for sure.

I hope this helps!! And Thank you for letting me share!

View attachment 3109514
Click to expand...

QuelleFromage said:
What a beautiful story, and how well made is H that even the bag before is in good shape at sixty!!! Someone took great care of her and now she is yours :love:
ETA: I don't own ANYTHING in clothes/bags that I think will survive sixty years except H, and I am not so sure about the more recent H. Fortunately my family is long-lived, so I'll be around to report back to the tPF 2075! OMG, that just scared me!
Click to expand...

leooh said:
Haha wonder how many of us will be here at 2075? That thought just scared me too... Unless I have amassed a great collection of H by then[emoji16] that's something to look forward to!
Click to expand...

Candycandycaca, your bag looks wonderful! It's amazing to me how great these really old bags can look after one trip to the spa!

I can hardly think about next month, so 2075 is way beyond my ken, but I expect that by that time, we'll be sending each other holograms instead of mod shots!
 
#904
Alrighty....so much for the $200-300 estimate they gave me in the store for new hardware on my black togo B30. Yesterday an SA (not my usual one but I think the one who deals with spa/repair issues) called me and said, "Hi, do you have a minute to talk about your Birkin?" It's a 9 year-old B that I've used a lot but been careful with- no scratches or wear on the corners, just the oxidized plates on the stapes from leaving the plastic on for too long. Or so I thought. Well, she read me a list of the things that the NY craftsperson recommended be done...
-restitch inner pocket (I know they don't usually touch the bag interior and she told me this, but for whatever reason they would do it)
-restitch the front straps (some stitching was "frayed")
-replace turnlock (loose)
-replace silver strap guides (not necessary but all new hardware otherwise so why not)
-reinforce stitching on base of handles
-reinforce stitching on front gussets

All for a grand total of $1375.00.

So...what could I say? Except, sigh, yes.
 
#907
juliet827 said:
Alrighty....so much for the $200-300 estimate they gave me in the store for new hardware on my black togo B30. Yesterday an SA (not my usual one but I think the one who deals with spa/repair issues) called me and said, "Hi, do you have a minute to talk about your Birkin?" It's a 9 year-old B that I've used a lot but been careful with- no scratches or wear on the corners, just the oxidized plates on the stapes from leaving the plastic on for too long. Or so I thought. Well, she read me a list of the things that the NY craftsperson recommended be done...
-restitch inner pocket (I know they don't usually touch the bag interior and she told me this, but for whatever reason they would do it)
-restitch the front straps (some stitching was "frayed")
-replace turnlock (loose)
-replace silver strap guides (not necessary but all new hardware otherwise so why not)
-reinforce stitching on base of handles
-reinforce stitching on front gussets

All for a grand total of $1375.00.

So...what could I say? Except, sigh, yes.
Click to expand...

You know what, you will have a brand new bag basically, and then use the heck out of it and enjoy it :p
 
#908
Candycandycaca said:
I have learned so much from all of you at the Hermes forum and thought I should give back a little by sharing my spa experience. [emoji173]️

[About me, I have admired Hermes for a long time, but haven't started collecting until recently. I was a hardcore Chanel girl, then I turned 40, everything changed. In my mind, owning a Hermes Kelly or Birkin means I have made it. I can't believe I just wrote that! How superficial am I![emoji16]]

I purchased a vintage 1955 box Kelly from an estate sale, the condition of the bag was ok from the pictures, but when I received it, the corners were worn out, handle was cracked and scratches all over the bag. View attachment 3109501View attachment 3109502

View attachment 3109505View attachment 3109507


I received the bag on Friday and brought it to my home Hermes store in Greenwich on Saturday, but was told the bag will be sent to NYC and they only send once a few weeks.

Since my office is only 5 min from the Hermes Madison store, i took the bag there on Monday. The SA was very nice and helped me write a ticket and explained the following:

1) 4-8 weeks or faster because it is black.
2) No payment until i see the restored bag.
3) Hermes will not service inside of the bag, strap, and hardware.

And then... on the following Wednesday around 5pm, I got the call.

I couldn't believe it and ran to the store and picked it up! View attachment 3109496View attachment 3109497View attachment 3109498View attachment 3109500

Cost was approximately 400 USD including tax. It was a pleasant and happy experience for sure.

I hope this helps!! And Thank you for letting me share!

View attachment 3109514
Click to expand...

What a great story and the bag looks amazingly refreshed!
 
#912
Hi, has anyone repair the pressed mark caused by hanging the lock on the center turn knob? Recently I purchased a preloved chevre mysore Birkin with pressed mark. This bag was previously repaired by third party and the pressed mark is not properly restored. Could someone shared with me your experience of repairing the pressed mark from hermes store? Thanks!
 
#913
JT06 said:
Hi, has anyone repair the pressed mark caused by hanging the lock on the center turn knob? Recently I purchased a preloved chevre mysore Birkin with pressed mark. This bag was previously repaired by third party and the pressed mark is not properly restored. Could someone shared with me your experience of repairing the pressed mark from hermes store? Thanks!
Click to expand...

Once the lock "smiley" indentation is there, it cannot really be repaired. Sorry.
 
#915
JT06 said:
Oh i thought some leather can be refurbish till look like new. Guess I just have to live with the presses marked :(
Click to expand...

Once any leather has been deeply marked/indented, there is really nothing anyone can do to make it look new. Hermes spa can do a lot of things (fixing damaged corners, colouring worn spots, etc.) but no one can work magic on leather that has been deeply impressed the way the cadena marks it with that "smiley" shape.
 
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