Hermes Repair/Refurbish policy - Official Spa Thread

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#871
miniv said:
Hello,

Im not sure why my posts are being ignored.. posts before mine and after mine are being answered. Is there a posting rule or something that I should know?
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You did ask the same question three times in two days on a thread that doesn't see that much action. As my dad would say, Patience, Grasshopper.
Depending upon the age of your bag, H may or may not replace HW. I had HW replaced during regular spa because it was "defective" - and I had never noticed an issue!
Generally on a newer bag they are pretty good about repairs to things that should not happen, like plating wearing off or stitching coming undone, but it all depends on store, SM, craftsperson.
 
#872
QuelleFromage said:
You did ask the same question three times in two days on a thread that doesn't see that much action. As my dad would say, Patience, Grasshopper.
Depending upon the age of your bag, H may or may not replace HW. I had HW replaced during regular spa because it was "defective" - and I had never noticed an issue!
Generally on a newer bag they are pretty good about repairs to things that should not happen, like plating wearing off or stitching coming undone, but it all depends on store, SM, craftsperson.
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The bag is 4 years old. I will be bringing in to the paris shop and hopefully they could do something about it.

Wouldnt it be odd to have some plating that is silver due to wearing off and some that is gold. 😅😅😅
 
#873
miniv said:
The bag is 4 years old. I will be bringing in to the paris shop and hopefully they could do something about it.

Wouldnt it be odd to have some plating that is silver due to wearing off and some that is gold. ������
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Your pictures look more like corrosion or mould due to humidity or moisture to me. Do you live in a very humid climate?

If the plating is still intact, a jeweller's rouge cloth should gently be able to polish the hardware. If the plating is gone, the hardware would likely have to be replaced.
 
#874
mistikat said:
Your pictures look more like corrosion or mould due to humidity or moisture to me. Do you live in a very humid climate?

If the plating is still intact, a jeweller's rouge cloth should gently be able to polish the hardware. If the plating is gone, the hardware would likely have to be replaced.
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Yes yes mistikat, I live in humidity. I will try the rouge cloth! Thank u! If the plating is gone, I hope H will replace it.
 
#878
I am intending to buy my first birkin 30 iris Togo from a reseller in Singapore. The bag has a third party babebi authentication but also has very faint scuff at bottom corners. I am thinking to send the whole bag to fix the scuff and hopefully the Sg Hermes spa will also be able to verify whether or not the bag is authentic. Does it work this way? Please advise ladies!!
 
#879
miniv said:
Hi Marbella,

It is GHW. The plating is wearing off...
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marbella8 said:
I believe I have read on this thread that H stopped replacing hardware unless it is broken, but don't quote me on it. Anyone else know if this is correct ????

Your best bet is to call a store with a crafts person ( if you are in the USA-New York, San Feancisco, or Beverly Hills), and they can answer your question as well:smile1:
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I just took my B30 in yesterday to have the strap plates replaced- stupidly I left the plastic on the hardware for too long (maybe four months) and when I removed it the PHW was cloudy and dull. They'll replace the hardware for between $200-300, so I'm having it done. Nothing is broken, just discolored. I don't think there should be an issue with replacing yours (but you'll have to pay for it.) Just my experience though.:smile1:
 
#881
juliet827 said:
I just took my B30 in yesterday to have the strap plates replaced- stupidly I left the plastic on the hardware for too long (maybe four months) and when I removed it the PHW was cloudy and dull. They'll replace the hardware for between $200-300, so I'm having it done. Nothing is broken, just discolored. I don't think there should be an issue with replacing yours (but you'll have to pay for it.) Just my experience though.:smile1:
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Oh no, sorry that happened, but that shouldn't happen with the plastic things on them. I feel like they should do it for free? Did you ask if they can try to polish it first, and see if you get results that's way.

Thank you so much for telling me the price to replace them. I have a Kelly 32 with PHW that came to me used, and I spruced it up, but there's nothing I can do with the wearing of the phw plating. I plan on using it for a while, and then a major refurbishment, lol. Please post a photo of before and afterwards when you have it back :smile1:
 
#882
marbella8 said:
Oh no, sorry that happened, but that shouldn't happen with the plastic things on them. I feel like they should do it for free? Did you ask if they can try to polish it first, and see if you get results that's way.



Thank you so much for telling me the price to replace them. I have a Kelly 32 with PHW that came to me used, and I spruced it up, but there's nothing I can do with the wearing of the phw plating. I plan on using it for a while, and then a major refurbishment, lol. Please post a photo of before and afterwards when you have it back :smile1:
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Hi- I'm not sure why this happened either...the SA said it could have something to do with humidity, but I'd left plastic on HW before and this never happened. I tried polishing it myself to no avail, so new HW it is. But I did learn a lesson and now I take the plastic off first thing with a new bag. I didn't take a before picture (although I've posted pictures of this B before in the Floopy Birkin thread), and it's now with Hermes, but I will post after pics too. I'm also getting a new turn lock too because the old one was a bit loose, and having the resin rewaxed. The total quote was around $600, which is a lot but in the scheme of things....worth it.
 
#883
juliet827 said:
Hi- I'm not sure why this happened either...the SA said it could have something to do with humidity, but I'd left plastic on HW before and this never happened. I tried polishing it myself to no avail, so new HW it is. But I did learn a lesson and now I take the plastic off first thing with a new bag. I didn't take a before picture (although I've posted pictures of this B before in the Floopy Birkin thread), and it's now with Hermes, but I will post after pics too. I'm also getting a new turn lock too because the old one was a bit loose, and having the resin rewaxed. The total quote was around $600, which is a lot but in the scheme of things....worth it.
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That's not bad at all for new hardware and resin and turnlock. I am laughing that I just wrote that, that's way more than what a lot of bags cost:p the world of H is definitely skewed, lol!
 
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#884
marbella8 said:
That's not bad at all for new hardware and resin and turnlock. I am laughing that I just wrote that, that's way more than what a lot of bags cost:p the world of H is definitely skewed, lol!
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Not bad at all, considering the last bag that I sent for conditioning and resin cost around $350 (if I remember correctly..I tend to block out H prices after I pay the bill!). Completely skewed, yes! But relative to other things at Hermes, it's a downright bargain, lol!
 
#885
marbella8 said:
That's not bad at all for new hardware and resin and turnlock. I am laughing that I just wrote that, that's way more than what a lot of bags cost:p the world of H is definitely skewed, lol!
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ouija board said:
Not bad at all, considering the last bag that I sent for conditioning and resin cost around $350 (if I remember correctly..I tend to block out H prices after I pay the bill!). Completely skewed, yes! But relative to other things at Hermes, it's a downright bargain, lol!
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I know! I was surprised! That's what the SA's told me in the store, but if it gets to the craftsperson and the quote is more and they call me with a higher quote, I'll report back. And if it comes bag looking really spiffy and new, well, this is what makes Hermes products so superior and (sort of) worth the extreme prices- that they can and will repair them.

I have a quick horror story. About ten years ago, I got home to find that my new puppy had gotten my BBK down from a dresser and chewed HOLES, literally, in two of the corners. I'm glad I didn't have a hidden camera, because this can't have been easy- it was a sellier Kelly and one of the holes was big enough to almost stick my pinky through. I was traumatized. That BBK was the first Hermes bag I had ever bought, and, although I had maybe one other Kelly and a Birkin at that point, this bag was very special to me. I couldn't even look at it, I was so upset. I had my husband take it into the store (they knew us both) because I couldn't handle it (lol). I was sure it was ruined forever, and was just distraught.

Well, they sent it to Paris and it was gone almost nine months. They quoted me a price of about $1500, which was fine- I would have paid almost anything, that bag was so meaningful to me. I was frankly shocked that they would even try to work with the damage. But, unbelievably, it came back and you almost could not even SEE where the holes had been. It was so amazing. They somehow restitched and used filler maybe, and of course you could see it if you looked closely, but essentially they worked a miracle. It was unbelievable. Now I have many more bags, but this one is still my favorite, and even more meaningful to me because it's been through so much. It's just as beautiful. So...the wonders of Hermes.

ps: I forgave the dog.
 
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