Hermes Repair/Refurbish policy - Official Spa Thread

[ouija board]

I would've had a heart attack!! A hole big enough for your pinky Thank goodness Paris was able to repair your Kelly almost back to brand new. And hopefully your puppy is ten years wiser! My SA tells me of a similar story where a customer's dog chewed through the corner of her VN Birkin, and it was repaired to nearly perfect condition. Thank goodness for miracle workers, I mean, craftsmen!

 

[juliet827]

I would've had a heart attack!! A hole big enough for your pinky Thank goodness Paris was able to repair your Kelly almost back to brand new. And hopefully your puppy is ten years wiser! My SA tells me of a similar story where a customer's dog chewed through the corner of her VN Birkin, and it was repaired to nearly perfect condition. Thank goodness for miracle workers, I mean, craftsmen!

I know! I couldn't even look at the bag, honestly, I was so traumatized. And yes, these craftsman are truly artists- it's just amazing. And as for my dog, he'd never once chewed anything before and never has since. I swear, I think he knew what he was doing and was really mad because I'd left him for three hours to go to a tennis tournament, seriously.

 

[marbella8]

I know! I couldn't even look at the bag, honestly, I was so traumatized. And yes, these craftsman are truly artists- it's just amazing. And as for my dog, he'd never once chewed anything before and never has since. I swear, I think he knew what he was doing and was really mad because I'd left him for three hours to go to a tennis tournament, seriously.

Smart dog, knew what to do with what item, lol.
So glad to hear they fixed it so well. Excited to see how this other one turns out, too.

 

[marbella8]

Not bad at all, considering the last bag that I sent for conditioning and resin cost around $350 (if I remember correctly..I tend to block out H prices after I pay the bill!). Completely skewed, yes! But relative to other things at Hermes, it's a downright bargain, lol!

I love that idea- quickly blocking H prices, quickly, quickly, quickly

 

[Candycandycaca]

I have learned so much from all of you at the Hermes forum and thought I should give back a little by sharing my spa experience. [emoji173]️

[About me, I have admired Hermes for a long time, but haven't started collecting until recently. I was a hardcore Chanel girl, then I turned 40, everything changed. In my mind, owning a Hermes Kelly or Birkin means I have made it. I can't believe I just wrote that! How superficial am I![emoji16]]

I purchased a vintage 1955 box Kelly from an estate sale, the condition of the bag was ok from the pictures, but when I received it, the corners were worn out, handle was cracked and scratches all over the bag.




I received the bag on Friday and brought it to my home Hermes store in Greenwich on Saturday, but was told the bag will be sent to NYC and they only send once a few weeks.

Since my office is only 5 min from the Hermes Madison store, i took the bag there on Monday. The SA was very nice and helped me write a ticket and explained the following:

1) 4-8 weeks or faster because it is black.
2) No payment until i see the restored bag.
3) Hermes will not service inside of the bag, strap, and hardware.

And then... on the following Wednesday around 5pm, I got the call.

I couldn't believe it and ran to the store and picked it up!

Cost was approximately 400 USD including tax. It was a pleasant and happy experience for sure.

I hope this helps!! And Thank you for letting me share!

 

[juliet827]

I have learned so much from all of you at the Hermes forum and thought I should give back a little by sharing my spa experience. [emoji173]️

[About me, I have admired Hermes for a long time, but haven't started collecting until recently. I was a hardcore Chanel girl, then I turned 40, everything changed. In my mind, owning a Hermes Kelly or Birkin means I have made it. I can't believe I just wrote that! How superficial am I![emoji16]]

I purchased a vintage 1955 box Kelly from an estate sale, the condition of the bag was ok from the pictures, but when I received it, the corners were worn out, handle was cracked and scratches all over the bag. View attachment 3109501View attachment 3109502

View attachment 3109505View attachment 3109507


I received the bag on Friday and brought it to my home Hermes store in Greenwich on Saturday, but was told the bag will be sent to NYC and they only send once a few weeks.

Since my office is only 5 min from the Hermes Madison store, i took the bag there on Monday. The SA was very nice and helped me write a ticket and explained the following:

1) 4-8 weeks or faster because it is black.
2) No payment until i see the restored bag.
3) Hermes will not service inside of the bag, strap, and hardware.

And then... on the following Wednesday around 5pm, I got the call.

I couldn't believe it and ran to the store and picked it up! View attachment 3109496View attachment 3109497View attachment 3109498View attachment 3109500

Cost was approximately 400 USD including tax. It was a pleasant and happy experience for sure.

I hope this helps!! And Thank you for letting me share!

View attachment 3109514

WOW. This is an amazing transformation!!!!! And such a short turnaround- great news.

 

[leooh]

Wonderful story candycandycaca, thanks for sharing and enjoy your beautiful bag!

 

[marbella8]

That is awesome, and you wear it perfectly ! Congrats !!!!!

 

[Candycandycaca]

Thank you ladies. I was pretty shocked for less than a week!

 

[bagidiotic]

I have learned so much from all of you at the Hermes forum and thought I should give back a little by sharing my spa experience. [emoji173]️

[About me, I have admired Hermes for a long time, but haven't started collecting until recently. I was a hardcore Chanel girl, then I turned 40, everything changed. In my mind, owning a Hermes Kelly or Birkin means I have made it. I can't believe I just wrote that! How superficial am I![emoji16]]

I purchased a vintage 1955 box Kelly from an estate sale, the condition of the bag was ok from the pictures, but when I received it, the corners were worn out, handle was cracked and scratches all over the bag. View attachment 3109501View attachment 3109502

View attachment 3109505View attachment 3109507


I received the bag on Friday and brought it to my home Hermes store in Greenwich on Saturday, but was told the bag will be sent to NYC and they only send once a few weeks.

Since my office is only 5 min from the Hermes Madison store, i took the bag there on Monday. The SA was very nice and helped me write a ticket and explained the following:

1) 4-8 weeks or faster because it is black.
2) No payment until i see the restored bag.
3) Hermes will not service inside of the bag, strap, and hardware.

And then... on the following Wednesday around 5pm, I got the call.

I couldn't believe it and ran to the store and picked it up! View attachment 3109496View attachment 3109497View attachment 3109498View attachment 3109500

Cost was approximately 400 USD including tax. It was a pleasant and happy experience for sure.

I hope this helps!! And Thank you for letting me share!

View attachment 3109514

Amazing works like rejuvenated from spa lol

 

[Sienna220]

I have learned so much from all of you at the Hermes forum and thought I should give back a little by sharing my spa experience. [emoji173]️

[About me, I have admired Hermes for a long time, but haven't started collecting until recently. I was a hardcore Chanel girl, then I turned 40, everything changed. In my mind, owning a Hermes Kelly or Birkin means I have made it. I can't believe I just wrote that! How superficial am I![emoji16]]

I purchased a vintage 1955 box Kelly from an estate sale, the condition of the bag was ok from the pictures, but when I received it, the corners were worn out, handle was cracked and scratches all over the bag. View attachment 3109501View attachment 3109502

View attachment 3109505View attachment 3109507


I received the bag on Friday and brought it to my home Hermes store in Greenwich on Saturday, but was told the bag will be sent to NYC and they only send once a few weeks.

Since my office is only 5 min from the Hermes Madison store, i took the bag there on Monday. The SA was very nice and helped me write a ticket and explained the following:

1) 4-8 weeks or faster because it is black.
2) No payment until i see the restored bag.
3) Hermes will not service inside of the bag, strap, and hardware.

And then... on the following Wednesday around 5pm, I got the call.

I couldn't believe it and ran to the store and picked it up! View attachment 3109496View attachment 3109497View attachment 3109498View attachment 3109500

Cost was approximately 400 USD including tax. It was a pleasant and happy experience for sure.

I hope this helps!! And Thank you for letting me share!

View attachment 3109514

Wow, I am amazed! Looks great, and the time is incredible. Lucky lady, enjoy your bag!!

 

[QuelleFromage]

I have learned so much from all of you at the Hermes forum and thought I should give back a little by sharing my spa experience. [emoji173]️

[About me, I have admired Hermes for a long time, but haven't started collecting until recently. I was a hardcore Chanel girl, then I turned 40, everything changed. In my mind, owning a Hermes Kelly or Birkin means I have made it. I can't believe I just wrote that! How superficial am I![emoji16]]

I purchased a vintage 1955 box Kelly from an estate sale, the condition of the bag was ok from the pictures, but when I received it, the corners were worn out, handle was cracked and scratches all over the bag. View attachment 3109501View attachment 3109502

View attachment 3109505View attachment 3109507


I received the bag on Friday and brought it to my home Hermes store in Greenwich on Saturday, but was told the bag will be sent to NYC and they only send once a few weeks.

Since my office is only 5 min from the Hermes Madison store, i took the bag there on Monday. The SA was very nice and helped me write a ticket and explained the following:

1) 4-8 weeks or faster because it is black.
2) No payment until i see the restored bag.
3) Hermes will not service inside of the bag, strap, and hardware.

And then... on the following Wednesday around 5pm, I got the call.

I couldn't believe it and ran to the store and picked it up! View attachment 3109496View attachment 3109497View attachment 3109498View attachment 3109500

Cost was approximately 400 USD including tax. It was a pleasant and happy experience for sure.

I hope this helps!! And Thank you for letting me share!

View attachment 3109514

What a beautiful story, and how well made is H that even the bag before is in good shape at sixty!!! Someone took great care of her and now she is yours
ETA: I don't own ANYTHING in clothes/bags that I think will survive sixty years except H, and I am not so sure about the more recent H. Fortunately my family is long-lived, so I'll be around to report back to the tPF 2075! OMG, that just scared me!

 

[Nikonina]

Very impressive, I am still waiting for mine ... Tick tack tick tack

 

[leooh]

What a beautiful story, and how well made is H that even the bag before is in good shape at sixty!!! Someone took great care of her and now she is yours
ETA: I don't own ANYTHING in clothes/bags that I think will survive sixty years except H, and I am not so sure about the more recent H. Fortunately my family is long-lived, so I'll be around to report back to the tPF 2075! OMG, that just scared me!

Haha wonder how many of us will be here at 2075? That thought just scared me too... Unless I have amassed a great collection of H by then[emoji16] that's something to look forward to!

 

[Candycandycaca]

Haha wonder how many of us will be here at 2075? That thought just scared me too... Unless I have amassed a great collection of H by then[emoji16] that's something to look forward to!

What a beautiful story, and how well made is H that even the bag before is in good shape at sixty!!! Someone took great care of her and now she is yours
ETA: I don't own ANYTHING in clothes/bags that I think will survive sixty years except H, and I am not so sure about the more recent H. Fortunately my family is long-lived, so I'll be around to report back to the tPF 2075! OMG, that just scared me!

LOL. I still remember thinking my mom as an old lady when she turned 30. And now I am 40! Where did all the time go.... Unfortunately I have no daughter to pass all my Hermes bags too, only 1 son. I hope my future granddaughter will enjoy my collection...